I had a great experience with End of the Roll on Rupert Street. I shopped around and they offered…read morethe most competitive price for the carpet I was looking for, which was also installed beautifully. I also received exceptional customer service. Quotes, scheduling, and questions were all handled quickly and professionally. I'm in the middle of a very stressful renovation, and Ian, the manager, went above and beyond to make the carpet installation one easy thing amongst a lot of stressful things. He was incredibly helpful, responsive, and accommodating throughout the entire process. I would absolutely recommend End of the Roll for great pricing, beautiful carpet, excellent installation, and outstanding service.

I purchased some carpet for my parents rental unit and had drop by in person to see what they had…read moreon sale. I consulted with one of the sales staff and determined that I would purchase a beige carpet and made the purchase on the spot. I asked them to hold it for my carpet installer to pick it up at a later date. Approximately 2 weeks later my installer picked it up and installed it. When I went to see the finished job I was shocked to find it was the wrong carpet. I went to the store to let them know that they had sold me the wrong carpet and showed them my receipt and the picture I took of the carpet I bought in their store previously. The staff were shocked as well and said that their manager will call me to discuss and hopefully fix this. As such, I have been there one more time after I did not hear from this manager and again was told he would contact me. Well, I have yet to hear from him. I am a realtor and I will warn my clients about this particular store if they require any flooring after this experience.

We were renovating our house and bought flooring. The store gave us a number for their installer…read morewho came to messure then never called us or came back. We found Max with Shining House who was really busy but came out the next day to give us a quote. He needed to finish his current job but would start our floors in just over a week. He showed up on time and completed the job. We are extremely happy with the work he did. He was professional and did a beautiful job. I would recommend Shining House and Max to anyone.

I bought a coupon from nCrowd.com and contacted Shining House. They were able to fit an appointment…read morein within 2 days, though they tend to be quite busy. Awesome, thanks again. Maks went beyond what we were expecting and gave us a service to be proud of. Reasonably priced and thorough. Two thumbs up. :)

So incredibly happy with the quality of the floors that Paul helped me choose. These guys do not…read moresell discount crap. Reasonable prices for high quality flooring. My floors feel luxurious at a very reasonable price and the assistance given was spot on that ensured I had no regrets. It was my first time ever even shopping for flooring, so I was lost. Paul was super understandable about my worry about buying enough by allowing me to return any unopened boxes. Very responsive to my emails (and I sent quite a few!). Customer service was A+. Don't go with cheap knock-off laminate. I pulled some of that crap flooring out of my townhome and the difference in quality to King of Floors was abundantly obvious. You will see and feel your floors every day. Make sure you get good quality, and that's the only kind of laminate flooring that this business sells.

The King of Floors is a well deserved name. We went there after checking out many other flooring…read morecompanies. We were greeted by Troy, the store manager who spent a great deal of time walking us thru the warehouse. He listened to our concerns and questions about such a big project for flooring for our large area. When we left, feeling confident we had made the right choice, we couldn't believe the low cost compared to the other stores. Save yourselves a lot of time and just go there, that is what we now tell all our friends. Terry G

I came in with my mom and I think his name was Kevin but he was the most welcoming person ever,…read moreeven tho she's picky he was patient and helped her find out the best choice for her she was really happy by the end thanks a lot to him our experience was great!!!!!

Jordans Flooring (Burnaby) installed flooring in our apartment in 2017. The workmanship was poor,…read moreand even after an attempted fix, issues remained. Transition pieces were not properly glued down, baseboard nails were not set flush, and the caulking was poorly done--problems that are still visible today. I lived with these issues for years because fixing them once was not enough and I did not want to deal with the issue again. The manager at the time did offer me a partial refund so I didn't ask for a 2nd fix. In hindsight I should have. Recently, I re-engaged Jordans because I need to redo my flooring. Engaging with the current store manager I was told in person that we would be "taken care of" and "hooked up" because of the 2017 experience. What followed was a 10¢/sqft price reduction (about $55 total). When I raised this marginal discount, the alternative offered was removing recommended services of leveling and voiding warranty. This process wasted significant time and did not rebuild confidence with Jordan's. We chose another contractor.

My wife and I attended Jordans looking for area rugs for our new condo. The saleswoman was…read moreextremely helpful and gave us all sorts of advise on what to choose. When our condo is finished and we move in we definitely will come back for our purchase. Thank - you. Wayne & Heather, Abbotsford, BC.

dishonest, the second I paid for my product the customer service stopped. took our money, lied to…read moreour face. buyer beware!!

We were on the search for someone to put down new flooring for us and decided to try Diverse…read moreFlooring. We were amazed at how fast and efficent and professional this company is, and they are extremely reasonably priced. They take great pride in their work and strive to make sure their customers are completely satisfied. The office staff and installer were all wonderful to deal with, we were treated like royality from start to finish. We have never felt so welcome in a business as we are there. For anyone needing flooring installed we HIGHLY recommend Diverse Flooring, you won't get a sweeter deal or treated better by anyone like you will with these wonderful people. It is so nice to deal with a local family run business here in Maple Ridge that gives it their all, it has been a real pleasure.

Our large 30 year old strata complex needed some updating so our contractor recommended Diverse…read moreFlooring for all our flooring needs. Shawn was very friendly, professional and helpful. He brought us samples gave us suggestions and sent us web sites to look at so we could pick the best flooring possilbe with-in our budget. Brian and his crew did a fabulous job installing it in a timely and professional manner. Once the install was complete Shawn and Brian did a walk through with me to ensure I was satisfied with their work, which I was! I highly recommend Diverse flooring.

I recently had Floors Modern install engineered hardwood flooring in my apartment. I can not praise…read moreJohn Gillespie and the crew, Guy, Diego and Andrew enough. They are a very compatible team. Although there was a delay due to an unforseen problem with the subfloor, Geo, Diego and Andrew were always pleasant and respectful, keeping me up to date with the work progress. They were a pleasure to have in my home. The result of their work ethic and attention to details is a stunning new floor and a very happy home owner.

I came to floor modern for a first time. Met with John and got a quote for laminate…read more Very fast and officiant, excellent workmanship. Very happy with my floor.

I visited Maureen at EOTR a few years back to discuss having my floors replaced. I had concerns at…read morethat time about the stress that it would put on my pets as I live in a small place so I put it off until last week. When I went to see Maureen to let her know that it was time....she remembered me from our previous meeting years prior! After a few months of changing my mind as to what I wanted to do with my floor I finally made up my mind. If I was Maureen I would have thought, "Oh God here he comes again" when I walked into the store. After Maureen came to my place and did all the measuring she emailed me a quote the next day and thanked me for allowing her to come to my home. ice.Really? No need to thank me but thats so nice! She walked me through the install process with their counterparts Windmill Flooring and I have to say the two day install all be it a little stressful for my 4 paw wonder was pretty much flawless. My career has, and still is based on customer service which seems to be disappearing these days but if Maureen is a reflection on the rest of your staff then you guys arent going anywhere anytime soon! Big shout out to Hamid from Windmill your an amazing guy....you were amazing and also had a great suggestion as to what to do to comfort my cat while doing the baseboard install. Thank You Maureen and Hamid Doug

We have had two terrific experiences with Maureen and her colleagues. All communications were…read moreprompt and to the point, appointments punctual and promises kept. They showed a great deal of flexibility on price, schedule, storage and similar matters, as well as a patient, friendly and collaborative attitude. The installation crew did a great job both times (same crew, on request) during tight timing windows. We recommend without hesitation. Deborah and Mike