After seeing a DVD I wanted for a good price on their website, I drove to Encouraging Words, but there was nothing encouraging about this visit. Their parking lot had warning signs that said if you're not a customer don't park here or you'll be towed away...this from a "Christian" store? There were 2 ladies working at the counter who looked up and made eye contact - no greeting, smile or anything - seriously?! I finally found the tiny DVD area (within view of the counter by the way) and when I didn't find what I was looking for, had to go ask for help. I was told their online store products and prices were separate and I would either have to pay S&H online or full price at the store. When I mentioned I could get it elsewhere online for their online price, the clerk aggressively said I'd have to pay S&H there too, I smiled, told her I get free S&H and then left. Clearly Christians don't own/run that store any more. That store's only concern is money not ministry - and that is too bad! read more