Hello, I am Tonie. I…read morework for Visiting Angels of HEB. I have been with V.A. for almost 2 years and I really enjoy the work I do, the owners of the company are wonderful, and enjoy meeting new people. This is a great branch of this company to work for. You can always talk to the staff in the office if problems at work arise, or if you have to be out due to family stuff/being sick or need to continue your education. Everyone is kind, loving, and understanding. All they ask of you in return is do your job the best to your ability and always stay in communication with SarahJane, Gregory, of Evan when it pertains to your clients. If you need help they are here to help you!!! They really do care about their employees. I feel like I have more extended family just working with the staff! You are awesome!!!

From the owner: Home care from Visiting Angels in Hurst, TX and the surrounding areas. Schedule a free in home…read morecare visit 24/7.

StoneCreek Independent Living is a wonderful community with an atmosphere of genuine kindness…read more Jeannine, the Community Relations Director, is exceptionally patient and compassionate, she truly listens and takes the time to help people find the right place to call home. The entire team is lovely and supportive, creating a welcoming environment where residents feel cared for and respected.

I attended family night last week and the staff was very friendly and the food was good. The…read morebuilding looked clean and residents were happy and engaged. Khary was at the front desk and greeted me with a smile and was very helpful. Landon, the Executive Director, was accessible and led his team by helping to serve food and making sure everyone had a good time.

My mother was very much against moving from her home. But the staff at Atria welcomed her with…read moreopen arms and made her feel welcome and helped her meet people and be included. Staff was extremely patient and always kind to my mom. Many activities were offered that seniors enjoyed. Food was alway good. I would recommend Atria to anyone who wants to be reassured that their loved one will be safe, well cared for, and loved. The staff knows the residents by name and always helpful. We knew that we had made the right decision in moving her there.

Horrible experience with CAROL, the Sales/Leasing representative. My 88 year old Mother has…read moreAlzheimer's and we explained this when we toured and signed the rental agreement. Carol just wants to make sales and get her commission, she doesn't care about Seniors or their situations. Carol lied to us about many features & activities at Atria. If you tour this facility, remember they are desperate to fill Apartments and they don't care about you or your Senior loved one. As soon as my Mother moved in, it was one problem after another with Carol, who clearly lied to us. Beware of this woman and her lies.

Just visited looked wonderful very exciting about really more.. the people were delightful, the…read moreplace was very clean very very very pet friendly. I'm excited waiting to make my decision with the Lord on what to do.

Both my parents were in this facility four years ago for rehab. I had sworn I would never use this…read morehorrible facility again, which I have not. I was reminded of Parkwood while talking with my mom's home health nurse. She has a new patient in Parkwood. I was interested in reading reviews to see if anything had changed. Doesn't look like it. Whatever you do, do NOT place your loved one in their memory care. Take a look at it and you'll know why. Four years ago, we were all still dealing with problems resulting from Covid. I tried to explain the issues we had at Parkwood on that. Primarily, the caregivers were very inattentive. My parents were in Parkwood for six weeks rehab. One day I found my mother lying across the bed with her pants down below her hips. An aide had taken her to the bathroom and left her like that when she mentioned that at home her husband normally helped her with that. The aide said ok and left her. I was more than happy to get my parents out when their rehab was over. I don't know if the director is the same person, but the director at that time was totally indifferent and did nothing about the issues I brought to his attention. Only unpleasant memories of Parkwood. I do not recommend it.

ciicomplaints@hhsc.state.tx.us…read more I put this here for you so you know who to send your complaint to. We moved my parents due to the lack of adequate care for safety reasons and to protect their health. We paid for every day we were there and now I'm getting a collection agency harassing us because we refused to pay the 30 day move out penally after they received inadequate care. So you think it's fair they get to penalized us by charging us a month we weren't there but they don't have to do what they were supposed to honor?

My family has developed quite a history with Elmcroft- all of it extremely positive. My dad was…read moreadmitted in February 2019 to their memory care unit and we were immediately embraced by their caring staff. Ashley, the memory care supervisor was beyond professional and caring. At every turn, they took superb care of him and kept him occupied with activities geared for his capacity level. I think it takes a special calling to work with dementia patients, and Ashley and her team exceeded every expectation. In April, the nursing staff's diligence caught the fact that Dad's blood oxygen level was dropping and had him transported to the Emergency room. He remained there until his passing in May. But the Elmcroft staff's alertness gave us several weeks with him that we would not have had otherwise, and we are all extremely grateful. But then, in August it was time to admit my mother and Elmcroft of Bedford was our only choice. Mom had resisted this move for years, but when she finally agreed, the folks at Elmcroft made the whole process very easy. Within a short time, my very reluctant mother was making friends, actively engaging in all the activities and just having lots of fun. Each month, she pours over the activity calendar to see what is coming up and she checks off which ones she is interested in. My mother is a very physically disabled stroke victim who requires help dressing and using the bathroom. But the caregivers treat her like they would their own mother or grandmother. I am just amazed at the kindness this staff shows to her and to the other residents. It takes a very special kind of person to do this job, and I am certain they are not in this role to make the big bucks. I cannot say a single negative thing about any one of the caregivers. Even the maintenance guys are incredible. Adam is really a super guy who recently helped my mom in and out of our car several times when I had to take her to doctor appointments (I was experiencing a lot of back problems and his help was a life saver). I keep asking Jill, the director, where she finds these wonderful people. I am so incredibly grateful for the dignity that was given to my father with his dementia and my mother with her physical disabilities. Elmcroft is proof that there is still kindness in this world, because I see it in action every day.

What a wonderfully engaging facility. The attention to detail is noticeable. The staff walks side…read moreby side with the residents, they play games with them , do crafts and of course the infamous happy hours. The facility is gorgeous. Very updated and comfortable. What a blessing it was to have a personal tour with the executive director, Peyton. He has a heart of gold and a heart for seniors.

Jeremy Partlow is the root of the terrible reputation this place has. He doesn't care about…read moreemployees being mistreated by Independent Living Residents. They are rude and are the reason the kitchen is severely understaffed, yet Jeremy does nothing about it. A female concierge got inappropriately touched by one of the residents, yet Jeremy did nothing but blame her. So many great employees have walked out on this place because of his neglect. Also do not bring your loved ones to this place as they are ALWAYS out of something and I don't kid when I say ALWAYS. This place needs an Executive Director that cares and gets out of his office and does something. The place is really nice buts it's just a cover up to the bad things. Residents in Independent Living are completely out of control.

About my previous review, the Keller location has changed management and quite a bit of the staff…read more I am very impressed with the changes made. The rooms and bathrooms are kept clean, the residents are taken well care of and fed at the same time every day. The menus are really good. (They eat better than I do). There is one person in particular that has had a lot to do with the improvements and that would be Shae. She is The supervisor in my wife's building. She is doing a fantastic job. I see it on a daily basis. The residents are happy.

If I could give this business zero stars, I would ..my mother-in-law declined rapidly in this…read morefacility. She fell on the floor three times in one night the first two times I caught her on my camera and I called somebody to come help her the third time happened at 1 o'clock in the morning and she was on the floor by herself all night, covering herself with a jacket, unable to get up and unchecked for over seven hours. They wouldn't change her on a normal basis she would wear the same clothes over and over, Ieven though I would tell them to change her the last straw is when she was all the sudden non-mobile and they put her in a wheelchair we had no idea what to do. They're the professionals finally, we made the call to have them call 911 to have her sent out. Turns out that one of her Falls gave her a hip fracture which she had immediate hip replacement. She got it replaced that day and was in rehab. She came back home to Mustang Creek Estates and within two days she woke up or should I say didn't wake up and was lethargic I looked at her on my camera and noticed she was still sleeping and it was almost past 10. I called her son to ask what's going on as she was lethargic and not responsive and he said that they took a blood pressure and just told him it was low and that was it so I asked her son to ask how low it was in the 50s over 40s, which is critical and her organs were failing. I told her son that they need to call 911 that second cause every time makes a difference between immortality. It's like they didn't even know how to read a blood pressure and that blood pressure clearly this place does not have the appropriate medical training. They don't even have a nurse on site. Just know that they have somebody that makes her rounds once a week and not everybody can even read a blood pressure that should be mandatory to facility like this thank God I had my camera because if it wasn't for that, she would be dead by now. She is now thriving in Roanoke at another facility and they are taking good care of her. They changed her every day. They bathe her appropriately. They have an on-site nurse five days a week. This place is a complete joke and my mother-in-law deteriorated so fast just within a couple weeks of being there and she lasted 4 to 5 months to say the least if you're looking to save money, this place may be a little cheaper, but sometimes for a little bit more, you can find care with dignity, and the turnaround of staff was also a huge concern. They pay these people peanuts therefore they don't stay. You can even read glass door and look at reviews of former employees. I did a ton of research after all of this and should've done my way more research before I even had my sweet mother-in-law walk through the door.. these people are all about profit and it'll probably take some even bigger act of negligence for this place to get shut down at some point. I do have pictures and videos to support what I have seen. they also just covered up her sheets with her comforter when she was incontinent and messed on it and they just put a comforter over it and I caught it on the camera and they said that she didn't have an accident and I said yes, she did. I could see it clearly on the camera and you just put a comforter over and just left it instead of washing her bedding . The laziness was astounding that happened twice. . Always get a camera. If I did t " babysit" her myself, she would have been gone sooner.

Under Staffed Unprofessional Behavior From Management…read moreLack Of Supplies For Staff No Teamwork Lack Of Communication HR? Do They Even Have HR on site??

Adequate staffing so all patients would get the care they deserve. Staff that answered the phone…read morewhen you call.