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    Encore Bike Rentals

    5.0 (1 review)
    Open 8:00 am - 9:00 pm

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    Phat Tire Bike Shop

    Phat Tire Bike Shop

    3.0(1 review)
    3.2 km

    I've rented from Phat Tire Bella Vista for the past few years after my son moved to NWA. I'm here…read moreat least twice a year. Always had great service. Until this past 3-day rental in April. I rent eMTBs due to being 62 and double knee replacements. I wouldn't be in the sport if were not for electrification. At first, I was happy to rent a brand-new Trek Rail. I'd be the first to ride it. However, to my dismay, I couldn't ride 2.5 miles without the chain popping off. It popped off 3 times. And then the chain broke within 4.0 miles of starting my one and only ride. Also, one cleat on my SPD pedals wasn't able to adjust tension and my shoe would pop out too easy. IMO this bike hadn't been fully ride tested prior to being rented. After I skateboarded my bike back to the parking lot and returned the bike, I was utterly miffed on being charged to replace the chain with a halfhearted apology from the store manager, Adam. I pleaded my case to no avail and was told I should've taken the insurance and "that's how the bike rental business works..." seams like customer Disservice to me. I considered myself a loyal Phat Tire customer. My rant continues: If I purchased a brand-new bike, a broken chain would be covered under warranty, especially with less than 2 hours of use. Also given the fact that the chain kept popping off, the bike needed better tuning. I can't believe I spent more than $400 dollars for a 3-day rental as I did just last November. I certainly did not get my money's worth. In fact, I feel ripped off. Shame on me. I was unable to get on the bike on day one or day two of my 3 day rental due to other time commitments. Rental day 3 didn't get me out on the bike till 4:30 PM. (I was going to pay an $20 overnight fee to ride till 7:00 PM. After the shop closed) More than $400 for less than 1 hour of total ride time. A fancy lawyer doesn't make that an hour. But that's on me due to my scheduling conflicts. Something changed. I don't know what. Maybe corporate Phat Tire sought expansion by partnering or selling to a private equity firm or maybe the team at the Bella Vista shop is overworked, underpaid or just not engaged in customer service. Or maybe it's me and I just had a bad day. I don't feel that if I'm spending $120+ a day for a bike rental that I shoulder have to take extra time from my day/ride to adjust my seat, pedals and fix chains that derail much less have to pay for chain. All I know is I like to ride and when I'm traveling around the US or Canada and I can fit it into my schedule, I'll bring my bike or rent a bike. This has brought me great memories, lots of fun and good health. Not this past time...

    From the owner: Our customers will find all types of bikes from mountain to road & gravel, hybrid, electric, and…read morekiddo bikes. We carry bikes from Trek, Salsa, Transition, Surly, All City, and Catrike. In addition to bikes, we have all the cycling accessories. When your bike needs a little TLC, our technicians are ready to provide full service, tune-ups, flat changes,…and whatever supplies you need to keep on rolling. Finally, we have loads of mountain bikes, hard tail/full suspension/electric to rent.

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    Encore Bike Rentals - bikerentals - Updated May 2026

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