Wish I could give zero stars. My wife had the displeasure of booking with these people. Don't book with them. The "Professional Princesses" they claim to have are just random high schoolers who were shoved into an ugly costume. This is just sad. The girl had the costume on wrong, wasn't interacting with kids and was shy. She didn't even look like a princess. She looked like a little girl. And she didn't even know how to make any balloon animals other than a dog. For the hefty price, this was a disappointment. Zero customer service. Rude employees. And if you actually look at the names on the good reviews, most of them are the same people who were assisting me. They are using their own employees to give fake reviews and boost their star rating . I already posted this on Google reviews but I am so upset I must post it here so nobody experiences what I did. read more

Unfortunately, the princess we ordered was a no call no show the day of my daughter's 3rd birthday. With a devastated daughter and a house full of children, I was extremely disappointed with the lack of accountability from the business. Yes, they refunded me my money, but after my experience, I would not recommend Enchanted Memories to parents looking for reliable children's party entertainment. read more

I'm so thankful I chose Enchanted Memories for my son's 5th birthday party! I rented a bouncy castle, 3 tables and 30 chairs, 3 beautiful Balloon arrangements, and even had Spiderman make an appearance! It made his birthday extra special and he and his friends had the BEST party ever! They cam and delivered everything, set it up and came and tore it down. They called to let you know when they were arriving. And Spiderman HIMSELF even texted my phone to let me know when he was on his way! I couldn't be happier with everything!!! Prices are so reasonable, and the service is top notch. Choices of ballon selection are fabulous. So professional!! Thank you soo much for making his birthday a fabulous life time event!! read more

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Worst company ever. No good interaction. Doesn't accept blame. Please don't bother. Was on the phone for 3 days with them, was just ignored on one day. Kept trying anyways. Then I finally called on the day of delivery and they said nothing was moving because they hadn't received the payment upfront ( they never said to send up front but after the fact they said read the contract) they are not here to help. Please don't bother with this company. They are not customer friendly. They sent a payment form after I called them that they hadn't arrived. I signed the contract and saw that I was supposed to pay early but they never said anything. And since I had no invoice to pay I'm the one at fault. Give me a break. They legit just said you should read. I read but again was never told. Not a good company unless you do all the work for them. Now that I'm reviewing their response such a lie. And yes I cursed because they ruined my wife's bday. Thanx for nothing!!!!! Again horrible customer service. How can you be in that business if you really don't care to help people read more

Enchanted Memories - This was the day before so how had I not signed the contract??? - Party Equipment Rentals Near Me - Palm Desert, California

If I could give ZERO STARS I WOULD The day of the event- PRINCESSES arrival time is 1pm - NO ONE shows up, no one calls my whole party is waiting for the Princesses so I called and asked if there is some kind of delay, the lady on the phone said oh please hold puts me on hold and says I am sorry the princesses called earlier but they can't make it to your event and we were just so busy WE DIDNT call you. I of course naturally flipped out then she came up with another apology and said they were in a car accident because they drive from LA there subcontracted. My immediate reply was each princess cost 160 dollars and you subcontract from LA! Gas alone would cost them 65 to 70 dollars to get here of course there not coming they make absolutely no money coming here, your telling me a princess is gonna drive from LA for a birthday party for 1 hr when round trip it's a 5 hour day, how is this not disclosed to customers, I would have never booked this event if that was the case. So, I go inside and tell all my guests and children no princesses are coming heartbreaking moment for any mother. After I tell the parents someone reply's oh you should never use that company, I have used them many times and there always late and there are always problems. By the way I told the receptionist girl or person have the owner call me immediately and no one ever calls me back and its Tuesday the 13th and not one apology or any attempt to rectify the disaster. So I had to call the credit card company to cancel payment to this place. DO NOT USE THIS COMPANY read more

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*UPDATE* In response to the business manager's comment, I want to share that permission was given only once to enter our home. That does not mean they were free to enter anytime after, which they did. Don't use my own words to manipulate my experiences, you made a mistake and your employees were incorrect with providing me the correct measurements. Do better next time. Also, your business created the stressful experience and saying that events are stressful comes off very condescending and is totally unnecessary. It seems like this business cares more about saving face on yelp by responding to reviews, but don't actually take the time to improve on their services. I rarely post reviews, but this particular experience and poor customer service left a bad taste in my mouth. Check out their many negative reviews, and decide for yourself if you'd like to use their services. read more

Elsa canceled two hours before my granddaughters's birthday party!!!!!!!!! My granddaughter was looking forward to having Elsa at her party and what made it worse is that my granddaughter kept asking for her throughout her birthday party!! it was so sad and upsetting!!!! You guys need a backup plan because i would hate for this to happen to anyone else!! read more

Extremely disappointed. We booked Rapunzel who was 30 min late... the package included bubbles and balloon animals. Rapunzel did not do bubbles because they forgot the bubble machine. They started face painting and I asked why the face paint if we chose the balloon animals she said the owner told her to choose one or the other and assumed face painting was easier but that she should've asked before assuming. I sent an email with this information after attempting to call the day of the party (they got there 30min after hours) so I'm sure that is why they didn't answer but I have yet to hear back to the email I sent. We signed a contract stating what was included paid for the full service and didn't receive what we paid for. Mind you Rapunzel didn't even interact with our girls the young lady face painting spoke to our girls more than Rapunzel did. I do not reccomend a service by enchanted memories nor even trying to reason with the girl on the other line answering their phones. read more

I wanted a ballon garland for my 30th birthday weekend. I was going to do it myself, but didn't want to spend the time doing it. I found a couple places off yelp, but Enchanted Memories was very quick to respond to all my questions. The price was reasonable, which was a plus. I changed my balloon colors a few times, but they were able to accommodate the change. The day of I was able to change my time that they came, since I wasn't in La Quinta yet. I was supposed to be there at 3, but didn't get there until 8. I changed my time to 5 for the delivery and set up. I was so nervous because they arrived before I did, she took the code and went in and installed it within 20 minutes. I didn't know them, so I wanted to be there to when they installed it, since I was staying at an Airbnb. But they ended up being very trustworthy. She sent me a picture once she was done and locked the house back up. I was so relieved. I honestly wanted to see how she set it up, because balloons always terrify me, but it was perfect once I got there. I told them the area I wanted in, and knew I was going to change it up a bit, she was nice enough to let me know I definitely could move it, which I did. I would definitely use them again. I thank them for being so easy to work with and trusting when I couldn't make it to meet them. read more

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CAUTION: Patio heater would not start even after multiple attempts by multiple people. Looked shabby as well; probably recently damaged. Ruined my "outdoor winter party" since we could not stay outdoors. No refund; not even a discount or apology. Will never return. Extremely poor reliability and customer service. Wish I'd read their many BAD reviews first. Could have saved myself the embarrassment. read more

Theeee BEST entertainment company out here in the Desert!!! The staff was friendly and helped out with the ideas n vision i had in mind for my garland. Will definitely use them again for bdays and events. read more

Super happy about my experience with Enchanted Memories. They did amazingly with the balloon arch waterfall and managed to get a last minute order in for me. Yazmine was lovely to work with over the phone while her delivery team were super accommodating on site. read more

Enchanted Memories - Balloon waterfall, balloon letters, and golf ball were a hit! - Party Equipment Rentals Near Me - Palm Desert, California

I am so thankful for everyone at Enchanted Memories! My daughters birthday was over the top! The ladies helped me get everything I needed from the jumper , tables, chairs and balloons! Elsa (Trisha )came and looked amazing!!! She sang and played games and helped pass out the goodie bags I was able to relax while she took over! The jumper/ table and set up crew where super helpful I really appreciate them for helping me! Overall I couldn't have done it without them! read more

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Always impressed with Enchanted Memories, the owner always has a way of making my visions become reality. Thank you for the party decor, the setup from start to finish and the LIVE character impersonator. My son's birthday was a a tremendous success due to this company's ability to DELIVER on every request that I made. And thank you for the food vendor referral as well. read more

We hired this company for a birthday party. What we thought we were paying for and what we actually received was 2 completely different things!!! Although this was clearly an adult party, the carnival games that were delivered were very cheap versions of toddler games. It was so ridiculous that it really seemed unbelievable. And a total waste of time and money. read more

This was my first time having a ballon and face painting for my daughter's birthday party. From the beginning the staff is very rude on the phone and seem uninterested in helping with anything. They were supposed to arrive at a specific time and came 30 minutes late. Very unprofessional when I reached out to find out if they are even coming. I was getting emails in regards to making a payment when I already made the payment a month in advance. Once the people arrived they were annoyed that they had to make balloons and do face painting. It was ridiculous! At one point one of the girls was cussing. Which is horrible. It's is a kids party. They just cares about being tipped. They made the whole experience seem as if it was an inconvenience for them to be there. Please find someone else that will be more engaged and willing to have fun with the kids. They rushed, they were rude and I will never use them again. Very unprofessional. read more

In response to the managers post I paid a price for a service that was offered. It was not my fault that her staff were not trained correctly. Don't let the staff answer the phone and make offers if they haven't been trained properly. As a measure of good business you should have honored the offer. But you didn't. You didn't apologize either. You did manage to tell me that I paid incorrectly and you don't take payments through QuickBooks. I used the link that was provided in the offer to make the payment. How was I supposed to know that the staff member misquoted the prices and provided me the incorrect link? This is still crappy customer service and I will never use or recommend your business to anyone. read more

We booked and were given a two hour window. We called the night before to confirm. The two hour window came and went without any sign of enchanted memories, they didn't even answer the phone. All they did was take our money and disappoint our kids. Edit: they arrived 30-40 minutes after the end of the window, still extremely disappointed that none of our calls were answered as we were waiting throughout the window. read more

Thank you so much for my husband's 40th aged to perfection whiskey themed birthday. Everything looked fantastic and all our party guests were impressed! :) read more

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Excellent service on a recent purchase. A beautiful bouquet of balloons was delivered right on time and made a spectacular presentation. They could not of been more cooperative and produced far above expectations. Modestly priced and great service - what a combination! Ed M. read more

Had a booking for Spider-Man for my son's birthday party called to pay for the invoice the day before the party and was informed that Spider-Man was no longer available. read more

Enchanted Memories saved the day for me when I had a vendor back out of an event two weeks prior. They are quick to respond, reasonably priced and delivered everything I expected. Definitely would work with them again. read more

I hired this company in two different occasions. First was for my little girl's birthday party in December 2020 and everything went well. Second time was is March 2021 and it was very disappointing. I requested a Disney character for entertainment of a 3 hours party. The company called 20 minutes after the scheduled time to tell me that they would be running an hour late. I told them that their delay would cause a conflict on my schedule and I would need to cut their time short to half an hour. To my surprise their answer was: "we don't do half an hour!" Excuse me, did I hear that right? Yes! After being an hour late they felt like they were going to accommodate me when in reality I was the one accommodating them. They treated me with disregard and their lack of professionalism was very disappointing. Luckily I was set to pay at time of service so I just canceled them. read more

I had a wonderful experience with this company. Originally my parents had ordered from a different company but the company did not contact us the day before and since my baby shower was the next day my parents reached out to lizette and she was able to have all our needs met and at a very reasonable price and ready the next morning. The delivery crew was excellent, helpful and professional. The rental products were clean and looked as good as if you just bought them yourselves. They even brought us balloons because they heard how stressed out we were due to the other day company bailing on us. It was very thoughtful and I appreciated the sentiment. I will be using them for all my event needs on the future. Thanks again you saved my special day. read more

We had to move up our daughters birthday party and I was worried we wouldn't have time to book anything so last minute. I was thrilled to get a fast response with our choice of Princesses. The office called before their arrival windows even started to give us their ETA. They were troopers on a hot day with a ton of kids. Cinderella, Rapunzel, and their helper were fabulous. Every kid got balloons and beautiful face paintings. Thanks for making our party so special!! read more

Extremely disappointed in this company. Ordered a bouncy castle for my daughters first birthday. First, they charged a $25 fee to deliver on top of the price of the castle, which was not previously discussed. So a total of $125. The rental was for 24 hours they delivered it at around 1pm Saturday. My daughter spent the night and woke up at 10:30am to the doorbell being rung. They were here to pick up the castle. I explained we were given the window of 12pm-2pm NOT 10:30am! We are extremely upset as we had children spend the night so they could bounce one last time before the castle would be taken away. Heart broken children is what we were left with. Won't use this company again. In response to the response I received: Yes absolutely you spoke with Mrs.Goodman who is in fact my mother. I was present 100% of the time. If you state you would pick up the item between 12-2pm this should be the time you arrive. Not 10:30am. We are not upset at the pricing as a delivery fee as it is standard practice. Also,you stated that we placed the order July 4, 2018 and paid July 6, 2018. We did not place this order nor pay for it until Mid August. You have the dates incorrect. Thank you for the response. read more

I rented table cloths and chair covers for a wedding last month. Literally one week before the event. The staff were eager to help us out and the linen was ready for us to put right on the tables. The made it easy for me to pick up and return. Great business and friendly staff. read more

Extremely helpful service; was able to get the perfect balloon set up for a coworker's birthday from phone call to delivery in under two hours! Would recommend to anyone looking for that extra festive touch to their event. read more

Loved the two day of the dead face painters we had for our November 3rd event. Our guests loved having their faces done!

Enchanted Memories did the most amazing balloon arch for an event at the salon I manage. It set the stage and was incredible. Their team was so easy to work with and did a great job! read more

Enchanted Memories - Party Equipment Rentals Near Me - Palm Desert, California

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So was a little hesitant to use them after reading some of the reviews on Yelp. But they had everything we needed for an 8 yr old birthday party in the park, tables, chairs, pop up canopy and balloon twister, so I took a chance and reserved these items for a Saturday afternoon. I was pleasantly surprised when everything and everyone showed up on time, no issues with items or delivery people. The balloon girl was super friendly and worked well with all the kids crowding her. Overall very happy with service and I will definitely use them again! I know some people have had scheduling issues and issues with the owner, but if some of you out there are considering using Enchanted Memories, give them a call and talk to Kate. She explained the issues of the owner being overwhelmed with her business growing so quickly, and even though it's not an excuse to treat people rudely, I think those problems are in the past for them. read more

Absolutely the best rental place in town for fun event stuff. Excellent customer service, easy to use website and payment system, and always show up on time and are respectful and helpful. We will always use them for our event needs! read more

Horrible experience TWICE!!! I called them by referral for my sons 1st bday and I paid for the character "Pablo" from the "backyardigans" cartoon and they gave me confirmation he would show up at the party in costume. "Pablo" did NOT show up, however "Tasha" did. That's a girl costume and it was a BOY party. I was very embarrassed as I had promised on the invitations appearance of "Pablo". The table rentals were just left in my backyard and chairs, no set up. They were suppose to provide table cloths as part of my order, no table cloths were brought, I had to scramble and figure something out last minute. Face painting girls were young like teenagers and were nice but had NO TALENT it was a joke. The used stencils to pain on the kids face. Ridiculous. I didn't pay for that bullshit. They didn't offer a refund on the character mistake they simply said, the "Pablo" costume was unavailable unfortunately. When my son turned 2 I was stupid enough to order again, but out here there aren't many options. So I ordered tables, chairs, bouncer and balloons. They were 2 hours late with the delivery. They forgot about the balloons, and some random lady stopped by my house and handed me a giant tangle ball of almost deflated balloons. I was so insulted I just laughed and had to go to Party City to get ADEQUATE balloons. It was so ridiculous I can't believe I gave them another chance. NEVER AGAIN!!!!!! read more

Where to start! The team that works and runs this is spectacular! Honestly I've received the best of the best customer service. Lizette and her team do everything in their power to make my party visions come true! I adore them! They are my go-to party suppliers! If you're looking for anything and everything party related with a set theme, Enchanted memories is the place! Oh and on top of them carrying everything I need, they are super organized and on top of it all! So basically, if you're looking for a reliable company that will go above and beyond your expectations, look no further and call this place. They also have so many characters that can come entertain little ones! Im expecting Elmo to come to my daughters birthday party! & a balloon maker & face painter! Super exciting! So happy I found this place! read more

Just attended a party for a friend, she hired a balloon animal maker and Iron Man..both were super nice, professional, and really put their all into their work! Thanks! read more

I am sometimes planning parties at last minute and I have always relied on Lizette to make it happen and she does. I really appreciate the fact that the characters, face painters and balloon animal makers are always in a positive and happy attitude. They are very courteous and professional. This is my go to party place. I have never been disappointmented with their service and will highly recommend Enchanted Memories to my friend and family. read more

We had Enchanted Memories come and do our daughter's 5th birthday party at our house w/ Rapunzel. Our daughter was in complete shock when Rapunzel came walking in the house. She did the girls nails and makeup, sang songs, danced and read them a few stories. All the girls had a wonderful time. And to make it even better Enchanted memories was vey resonably priced. Will definitley use again. read more

Loved loved looooved my party decor! Lizette, you are amazing! Thank you so much for going above and beyond fory special day! Cant wait for the next one!!! ;) read more

Lizette and associates did an absolutely amazing job with balloon towers for the Palm Desert High School Graduation luncheon and Graduation Ceremony. They were delivered promptly, looked great and she was so accommodating at coming back to fix a couple of towers that had their toppers stolen! To sum it all up, it was a delight to work with Enchanted Memories based on their quality, reliability and flexibility. Thank you Lizette! read more

Lizette and her team are great. They've created amazing decorations for me and I look forward to working her again in the future.