Zero stars. Have been trying to get bins from them for months. Never delivered the pink bin. Always…read morepromises next week, but never follows through. Will come up with every excuse possible instead of being accountable. Imo, sleazy practices and the contract for residential recycling should have never been awarded to them.

Back when I was getting some quotes for the last place I worked at for some recycling alternatives…read morefor some buildings this name came up upon the search. I was really appreciative of the customer service. I've used they're service before for 64g tote bin and was hoping to get them on board at the last place I worked at, however, the price wasn't comparative, however, as a stand alone service I highly recommend them. Always good polite communication which is important to me.

Today went to transfer station to drop off garbage. Talk about rude condescending employee. My…read morefirst time there and sure I didn't quite know what to do. But man talk about belittling me. No respect at all. I will never go back there again. The gentleman who I first saw was very cordial but the other 2 staff need a lesson in manners!!

A vacant pit of despair. It is sad to watch the past be buried over, however at least the employees…read morehere do it with style; they care about users safety. As the old Alf dolls and toilets are covered over with dirt, it hurts to hear a Tickle Me Elmo utter it's last electronic breath. The real unfortunate thing was seeing the other users not use care when dumping and contaminating the pit. Remember, the Zero Waste and recycling centre is only a block away. Do not toss what might be recycled, think of the future generations give them this much, we've already taken the idea of property ownership from them.

They had a really pushy employee there, and they fired him after he yelled at me for not taking a…read morecart outside. The guy was obsessive compulsive about recycling I guess, but his intrusive nature and following me around the tiny place stressed me out so much o dropped my stuff on the floor and walked out. He came outside and yelled at me as I was getting into my car! My experience was bad and the next time I went there I was prepared for him but he was already gone!

If you go to the Encorp site you will notice that this location has a 5 star rating…read more I think that they deserve it. The service is friendly (run by a Korean family) and it is clean, efficient and they have a sink for you to wash your hands after disposing of those sticky icky bottles. http://www.encorp.ca/cfm/index.cfm?It=902&Lo=300,17&Se=2&St=Richmond&Sv=depot

I went there today (Apr 20, 2025) with a couple hundred or so bottles and cans that accumulated…read moreover the last while. I was also getting over being sick the past few days and had some errands that accumulated, so time was of the essence. When I arrived, there was only 1 cart and no trays. I grabbed the cart and wheeled it into the customer receiving/counting area but there was no one there. I waited a couple of minutes and no one came out even though I saw at least one worker eyeball me from back inside of their work area. I figured no one was coming so I decided to wheel the cart to my vehicle. I then stacked my bottles and cans as neat as I could, 12 per row. By the time I finished I was concerned that if I wheeled it to the customer service area, that the cans and bottles would tumble over into a mess. Earlier I saw that a worker came out to another customer's car and seemed to do the count there, for the same reason since that customer also didn't have any trays. I left the cart at my car and walked into the customer service area. Again, no one was there. I could see a worker or two who looked at me, however no one came out. A few literal minutes later, another customer drove in and came in through the other (north) door. Shortly thereafter a worker came out but instead of asking me if I needed help, the employee immediately asked the other person if he needed assistance. Fine, I thought, I'll wait until he was done. He mentioned something about needing a pallet but I really didn't pay attention. After he left, I expected that the worker would help me, however by this time 2 other customers came in after me, both with carts, and the employee started helping them without saying anything to me or even thinking to herself why this person had been standing in the area for the last several minutes. I realized that by the time the worker finished with the other customers and got to me, a significant amount of time would have passed and quite frankly I still had other errands to run. I calculated things out and determined it would be quicker for me to simply pack up my items and load them back into my car- which is exactly what I did. The whole time I reloaded everything back into my car, no one came out to check on me or even ask if I was stealing these items. Ironically after loading everything, I noticed that there was a scruffy looking person who arrived on a bike, who looked like he was in fact stealing bottles and cans. I was loaded up and ready to go, and given my experience was not motivated to speak up about this. Even if I wanted to, I don't think I could have gotten the attention of any employee even if I fired a flare into the sky. I'm happy to find another place to offload my items and just need to ensure that wherever I do business is not linked to this chain or mother company.

I drove here twice during the past six months to get rid of non-functional/broken appliances…read more Before discovering this place (here on Yelp, of course!) I really had no idea what to do with my old vacuum cleaner and my crockpot from the dinosaur age. Seriously, it's not easy to get rid of this kind of stuff anymore! So I was thrilled to find this place, and the whole process of unloading this kind of stuff was so easy! Finding the place is the most difficult part of the whole process; it's in an industrial area, parallel to Terminal Ave, just a few minutes away from the Science Center. Luckily, there is a sandwich-board sign by the road, marking the entrance to their huge, unpaved parking lot. Once I found the place, I pulled up to a large, opened garage door on the warehouse there, and I saw a guy loading stuff into various bins. I asked him if I could just put my stuff down by the bins and he said sure. I dumped my stuff and left. I mean, how much easier can offloading your junk be? I believe this place is open every day of the year, and the have long hours, too. Can't beat that! (Writing this, I am reminded that I have a broken NutriBullet I should bring there soon. Glad I found this place, as my condo doesn't have the storage to keep broken appliances hanging around).