1. Empower Bookkeeping

1. Empower Bookkeeping

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Pleasanton, CA

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Empower Bookkeeping

5.0 (2 reviews)

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Services - Empower Bookkeeping

Bookkeepers

Audit and conflict resolution support

Current year tax preparation and filing

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10 months ago

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Melissa P.

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4 years ago

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TriNet

TriNet

1.8
(190 reviews)

I had previously given them a bad review, because of how they handled the debit card to my FSA…read moreaccount. Basically, they shouldn't cancel the card when you leave that employer. They should keep the card active until the balance drops to zero. A small hassle to get my money, but I did. This update is for that I'm doing my 2019 taxes now, yes, I took advantage of the extension from April 15 to July 15. :-) That employer did not send me a W-2 form. Ugh. But, I logged in using my old Trinet account everything was still there, and a few mouse clicks later, I had my W-2. Cool. :-) A small additional note is that using TurboTax, you can auto download the W-2 info too, so that is a small time saver. Thanks.

I've got to agree with what everyone else is saying. TriNet is terrible. Every single thing you…read moreneed to do requires a support ticket. Their fees are INSANELY expensive compared to virtually any other PEO. Their processing platform is not keeping up with the times and is super outdated. Their reports are minimal at best and, again, many are blocked and you need a support ticket. Their fees go up every year, they just fired their CFO last year, and you're going to get hit with random "innovation fees" throughout the year that have no explanation. They control your pay dates and make it nearly IMPOSSIBLE to move payroll processing dates.. for example they'll demand payroll be due on the final day of a pay period, despite having hourly employees who have barely started the day, and it's due by 10am. Any request to change that payroll processing date (because, you know, that's kind of illegal), is met with... "oh, sorry, the team says a week isn't enough advance notice". And no matter how many times you remind them HEY, we have HOURLY EMPLOYEES, we need payroll to be processed AFTER the pay period ENDS, they will continue to schedule and demand it that way... but only sometimes!!!... and it's not relevant to any holidays or weekends etc. It's just random. Sooo many road blocks, a VERY outdated processing system, very unfriendly user interface, they gatekeep nearly every permission in the entire system, and you don't have full access to your own company or employee data. The staff will pretty much always be passive aggressive or annoyed with your requests, and the layout is horrible. They're like the boss that nobody likes because they micromanage everything and don't give any of their staff a single ounce of autonomy, then get mad when the turnover rate is sky high. 0/10. Do not recommend.

Empower Bookkeeping - bookkeepers - Updated July 2026

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