This is the service that Ford contracts for their Roadside Assistance. Yes, we did have a blizzard that left quite a few vehicles stranded and I expected and waited 3 hours only to hear it would be another 2 hours for my tow. Then I hear nothing for another 3 hours until their dispatch calls and says it's too difficult to reach me (on a snow covered municipal street). I explained to him that the driver should follow directions I provided that route him through my subdivision to avoid the snow covered road. I hear nothing more for another hour. When I call them the cancelled the call saying I had called another service! These are NOT the people you can depend on and I am making sure that you and Ford and everyone else knows! read more

Empire Towing - Snowstuck truck! - Towing Near Me

THIS IS THE WORST TOWING COMAPNY I HAVE EVER ENCVOUNTERED... I have roadside assistance thru my insurance company so I didn't get a choice on the company. Long story short, I broke down at 10:45AM yesterday morning and at 10:00PM last night and never ended up picking up my vehicle, not to mention the dispatcher I spoke to at 8:30PM was rude, at 10PM I called to check on the status of the driver and they wouldn't answer the phone. I had to have my 15yr old daughter help me drag it home as I was concerned with the thought of someone stealing the vehicle if I left it sit there overnight. My vehicle is a highly sought after a collectible valuable vehicle worth close to $30K and they had me leave the keys inside it. Save yourself the headache and stress and go elsewhere. These people shouldn't be in business... read more

Sent to me from my insurance for roadside assistance. The driver was rude and would not help me when I was stranded and needed help. I tried to explain that he needed to help me and get things fixed he refused and drive off leaving me at 2:45a.m. In a dark parking lot with my car broken down. Be careful of calling or using this company when stranded refuse to let your eadside assistance send them. read more

This company absolutely fleeced a client of mine. Biggest tow bill I've ever seen. They disregarded the negotiated rate the insurance company pays, my clients even paid an extra per mile fee due to the extended distance necessary, which was fine, but this company refused to release the car unless they paid almost 3 times as much as they were owed. They should be ashamed of themselves to take advantage of people like this. I can't begin to express my frustration with this situation... Beware if you ever see this company roll up to your car... read more

I had to go out of my way to write this one. I've had to use this company twice unfortunately and have been dissatisfied both times. This time around it was 6 degrees out. This company had sent me a notification around 7:00 A.M. saying that the tow will be here in 25-35 minutes... they didn't show up until about 9:50 A.M. After calling the company around 8:30 A.M, they told me they had activated the wrong driver to my location and that it was their fault. Not only that, they said the tow would be there within the next 20 minutes. About 40 minutes pass and this company has still not showed up. I called them again and was finally told "another 20 minutes." After waiting almost 45 minutes more they finally showed up. I understand that tows can be off on time a little, but 3 hours? If I was almost 3 hours late to my job, I would be terminated. read more

Do not use. I would give negative stars if possible. After getting my car up on the tow truck, the driver informed me he would not be taking me to the repair shop, but rather leaving me at a gas station at I-70 and C-470, and getting my car to the shop in the morning. He left me at the gas station at 9:30 at night, which is bad, but State Farm had to negotiate with Empire Towing to get the car to the shop. It took 4 days to get to the shop, and apparently State Farm had to pay some exorbitant extra amount. It's hard to imagine worse service. Don't let these folks near your car. read more

0 stars if it were possible. Sitting here 4 hours waiting for the tow that will never come. Now they arent answering my calls at all. If State Farm hooks you up with Empire, call them back and request a different provider. read more

My car was stuck and needed a winch out. They were very quick to respond and come to my location. Bernard was very efficient and helpful. He did everything he could and more to help us and I'm so glad he came to our rescue. I also appreciate that this company has employees wearing masks and taking safety precautions. Would call again read more

State Farm hired them to pick up my vehicle and drop it at Copart. They were quick to pick up vehicle but disappeared after pick up. They have not delivered vehicle. They "lost" vehicle. It's been a week no answer no car!! Alert alert***** do not use***** read more

Fuck these guys. Was referred to by All-State for a tow. They were an hour late and when they finally showed up, they said they had to go back and get special equipment, left me on the side of the road. Called the office and said they'd be back in an hour. Checked the app and the service was CANCELLED! No call, no text! Had to call them to find out that they wanted $500 more for the tow after already paying $140 through All-State. Had to call another tow company, one guy with a smaller tow truck towed it for the $140 and didn't need "special equipment" or two guys. Stay clear of these pendejos! read more

DO NOT USE. My insurance called this company to tow my car to a shop after an accident and instead of hauling it to the shop, they took it to storage and kept telling my insurance they would release it. It's now been a week and a half and they are trying to charge us storage fees before they'll release my car to tow to the shop! This is a SCAM company. read more

Do not use this company. I called roadside assistance. They said 60-90 minutes then when the time came they said 80-90 so i waited then they said 20-30 minutes. After that they kept changing the ETA. Im sitting on the highway in 95° weather for the last 7 hours and they still have not arrived! read more

Recently broke down on my Harley called Allstate they sent out empire towing said they were dispatched and on the way I got a call from a driver tells me he's going to be an hour and a half I wait an hour and 40 minutes he tells me he's going to be another hour and a half because they have a paying customer and Allstate doesn't pay them right up front I guess anyway I wouldn't use these fuckers for anything you're not worth a damn leave you on the side of the road so they can go get cash in their pocket instead anyway I can ramble on for an hour about this but empirr towing can kiss my ass. read more

I called at 1 o'clock for a tow and they didn't come until 4 hrs later. I am so upset because I could have called someone else. But I will know next time. read more

Do not use this towing company very bad customer service I will not recommend them to a dog or a cat

Worst service ever. We were referred to them via Life360 tow service/Allstate (don't even get me started on that). They were supposed to just winch the truck out of the ditch but loaded it up and took it away. We called and asked them to take it to our house a mile away. Instead they drug it to Commerce City "per the insurance". Then they told us it was $500 to get it from storage. read more

PLEASE DO NOT USE THEIR SERVICES! My car ended up with a flat last night while driving home. I requested Roadside Assistance through State Farm around 9PM, and they contracted Empire Towing Corp to tow my vehicle back to my apartment. We were quoted about 90 minutes for arrival. Around 20 minutes after that quote, we called Empire and we're quoted another 30 minutes. At that point, we gave the driver the benefit of the doubt and left the vehicle for them to come pick up. Once we arrived home, we called again only to be greeted by an instant voicemail. We were told that the driver would call us upon arriving at our location. We wake up to find that not only had no one contacted us, but that our vehicle was also not at the drop off location. We called again to ensure that the vehicle had been picked up that morning, or if not to cancel our service. Not only did they pick up the vehicle, but they decided to take it back to their lot that was an hour away instead of the location that we had PAID them to take it to. The dispatcher told us that they had closed last night, and that is why the car was late, and that the driver was in route to the drop off. We were told that the car would be here by 11AM. Here we are, 18 HOURS AFTER THE INITIAL CALL, with no car in sight. I can't imagine if they were dispatched to tow someone on a day with dangerous conditions and they made them wait this long. Other people have had this happen as well. If your insurance dispatches this company to tow your car, PLEASE CANCEL IT ASAP OR ASK FOR ANOTHER COMPANY. I know it seems like a hassle and that it would be less stressful to just let them take care of it, but they won't! If they "close" and you can't reach the towing company, lock your vehicle up or stay with it and do not let them touch it. I don't normally take time out of my day to leave a bad review on a company that wrongs me, but if you're in the Denver area, PLEASE READ THIS AND NEVER USE THEIR SERVICES. PLEASE. read more

DO NOT USE THIS TOW COMPANY!!! I would give them "0" stars if I could. Midnight June 29th insurance called and had a truck dispatched to pick up our truck. Woke up the next morning to find out the truck was not delivered to our house. After multiple calls to the company and 3 days later we still did not have the truck. We were told it was on a flatbed 15 mins away, then there was an emergency the truck had to return it to the lot. DOT rules state they have to go to the emergency. Due to "inclement weather" there were so many accidents that they had to respond to. Then the told the insurance claims adjuster that the tow was completed, still no truck in the drive. Next day they told the adjuster that they did not have the truck. We were also told that the truck was on a flatbed being delivered but the flatbed broke down and they had to transfer to another flatbed. We were promised multiple times when we would have the truck delivered but never received it. We had to use different phone #s to try and call because they would not answer.Then last night we received a call from another tow company that was dispatched out looking for it. When the claims adjuster called the tow company on a 3 way call, she imediately hung up when the adjuster told her who was on the call. We ended up finding our truck out by DIA in the old cell phone lot. Please contact your insurance company and make sure that they don't pay for this claim. This is nothing but INSURANCE FRAUD!! read more

AVOID AT ALL COST!! Empire Towing left my family in a dangerous position after they "canceled service" well after the time they already should have arrived. We were stranded in Denver in 0* temperatures at 1:am after they canceled the tow scheduled just after 11:pm. Had they not accepted the job, or canceled within a reasonable time frame it would have given us far more options. At 1:am though, rental car companies were closed and Hotels were sparse due to the number of flights diverted to DIA after the storms in Texas and elsewhere. We called 20+ Hotels before finding one and lucked out to find a Lyft at 3:am (Not a single Uber available, and no Lyft several during attempts). As a business owner you can be damn sure that I do what I say and there is absolutely no excuse. Will never use Empire in any circumstance and will tell EVERY SINGLE INDIVIDUAL needing a tow, and during any associated conversation to AVOID! read more