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    Jensen's Carpet Care & Restoration

    Jensen's Carpet Care & Restoration

    (6 reviews)

    Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

    I lived in an apartment complex that had a hired deal with Jensen's carpet care, so we didn't have…read moreoptions as to where we went. I would just say I was not impressed with the service. Quite honestly, I'm not sure if they ever really cleaned... our carpets still had dirt on them. The service was also quite pricey. I would not recommend; I will not be using this service again.

    Macco's Floor Covering

    Macco's Floor Covering

    (10 reviews)

    My wife and I recently built a home in Ledgeview and Maccos provided and installed the carpet for…read moreour house. Marissa was very helpful the multiple times we met with her and talked us through all of our options and help explained the implications of each decision we were making. She also was very helpful with design ideas and guiding us to choose things that would work together. She didn't make us feel rushed and she and the team did a great job installing all the carpet. Marissa was very responsive and answered any questions we had quickly and accurately. Marissa and the whole team at Maccos were great to work with throughout the building process and I would highly recommend them for any of your flooring needs.

    We had 3 rooms of "quality" carpet for reasonable traffic areas and underlayment installed a few…read moreyears ago, over $4,000 in total.. Within a year of the second install, about 2 years for the first install, we had what we thought was excessive wearing. We had the carpet cleaned again, the cleaning company could not belive how poorly the carpet was holding up. We called Macco and eventually had a virtual inspection of our carpet. We had a list of "test" stuff, paper, comb, light, that weshpuls have available. The remote person asked us to video stuff over the phone and decided that although th carpet looked terrible, it was not a warranty covered issue. Macco never called to talk about it even though the inspector did note installation issues. We have terrible carpet, only a few years old and are out $4,000. What a horrible experience. We will never recommend them, rather steer friends far away. No coverage, no follow-up, no customer service, no satisfaction in any way. So very disappointing, the worst ever.

    Empire Today - carpetinstallation - Updated May 2026

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