They didn't show up but I think they had something messed up. No pictures or anything else. Just…read morethat.

Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

He came at the time he said he would and did a very great job in a very short time. The carpet…read morelooks better than it did when I first moved into this apartment over ten years ago. I'm gonna do the best I can to keep it looking as good as possible from now on.

Go get carpet fresh sprinkle on carpet , vacuum off and done. That's what the service amounts to.read more

Professionalism in their response was a 0 out of 10. No costumer service decorum just a flat out…read moreno. They are located only 1 hour from us and do not want our business.

We had 2 minor needs. Both times we were scheduled quickly…read moreand conveniently. Technicians were prompt, polite, skilled and courteous. We have had Turek's in our home for major and minor jobs. Always pleased.

We contracted Andy to replace all of the flooring on our main level, tear out the bathtub and…read morereplace with a new walk in shower. Andy and his crew were very friendly, easy to work with, but most importantly very quality conscious. We feel we received quality product and service at a very competitive price; We were very satisfied with the whole process. We would not hesitate to use them again. Thank you Andy. Dave & Linda Hockers

We were having some drain issues on a Sunday. Yeah, I know it was a weekend of all days, hence why…read moreI only contacted companies that took call, open 24 etc. I started with companies that had 5 star rating, let me be clear I was willing to pay a fair price. I happened to call Rollie's as they fit the criteria. From the minute the owner answered the call, he sounded annoyed. The longer the conversation went on I was feeling like i was a bother. He genuinely made the call uncomfortable, that I even asked if he wanted to do it (wants the business) and that I could get someone else. He made me feel like I was interrupting his Sunday, which I get I was, but it did say this business was 24/7 on call. He made sure to say it was going to cost me and that it was a 40 min drive; his tone was condescending. I had him on speaker and even my husband was appalled by his behavior. I decided to end the conversation with that I would get someone else, that he didn't seem like he really wanted my business. I ended up getting my problem fixed with a different company that had superior customer service from the first phone call all the way through to him walking out of my home with my problem fixed and at a way cheaper price than your quote. Customers don't want to feel like we are putting YOU out or that we are a bother. Customers don't need to put up with rude businesses. We can bring our money elsewhere. There was a legit reason why I needed it fixed on a Sunday. If you'd rather spend family time with no interruptions, might I suggest you close your business to weekdays only. Even if I were to have believed you that it was no problem, your tone suggested otherwise. I don't even think I could have trusted your work or the end price for that matter.

Great weekend service. Justin answered his phone early Saturday and was at our place within the…read morehour.

My wife and I wanted to thank the entire team at Gagnon! Our experience from the day we walked…read moreinto your showroom, through the installation of our new fireplace was excellent! Keep up the good work/service! Thanks again! Dan & Janet

Great selection great prices good customer service…read more............................... Recommend for sure Gas or elec

These guys are pretty damn good. I walked into the showroom with questions why my insert fireplace…read moreis not burning properly. They soon responded with 2 of them giving me a print of my fireplace brick construction and 3 possible causes. They showed true interest and their knowledge is right up there with the best in all business. I returned home and used their advice to correct the problem. It burns perfect now thanks to their help. Just for the record I didn't buy the insert there . It came with the house we purchased.

I just wanted to make sure I gave these guys a stellar review. From Jake in the showroom in Green…read moreBay to Rick Gunderson in the Minocqua location. The have been so helpful. Jake made sure we got everything we needed & Rick G. made the delivery of 2 fireplaces. I ordered the wrong venting & they delivered the correct venting we needed within 48 hours. I put half down & they patiently waited for the title company to send them the rest of the payment. I also was told that I could return any venting that wasn't needed. Our construction project isn't completed yet, but once it is, I will update my review with pictures. The salesman was NOT pushy at all. He showed me actual displays of what I was looking for & boom...I purchased everything that day. Called the a week before we needed it at our location, 2 hours away & delivered it on time, as promised! I would highly recommend The Energy Shop in both Green Bay & Minocqua! They will bend over backwards for y

We had a tech recently come to our house. Before coming to our home their communication was great…read moreand they were very responsive. The tech spent four hours at our house and wasn't able to fix any of the issues - not only that but he created two new electrical issues. Our garage now is shortening out and the oven in our kitchen is shorting out and both not working. We asked him to replace some switches but he didn't have the right colors so I told him to wait to the next appointment because I would rather have switches that match. He replaced them anyways and did he will fix them next time. The biggest problem now is the company won't communicate with me. I let them know the new issues and would like the outlet covers fixed as well as him continuing to work on the other issues but for over a week they have ignored phone calls, msssages and text - so they didn't fix anything, made some things worse and put on the wrong outlet covers and won't respond. I am so disappointed because I thought I hired a good company with great customer service and reviews- all I have gotten so far is poor customer service and poor communication. I know our electrical issues are complex and would probably require additional appointments but to make it worse and not return any communication is so poor on the companies part.

We have used them for numerous projects. We have a house that is over 100 years old, so you imagine…read morethat there were challenges along the way with our renovation, but they always find a solution that works and is safe. They do great work and are very professional. The thing that impressed me the most is that when I was looking for an electrician, none of the others ever answered their phone, or even returned the phone call. First time I reached out to PLB, the call was answered and had the work scheduled. Every time I have called for more work, the call is answered. I cannot say enough good things about PLB and their work. They have a customer for life in us.