I purchased a groupon for a pumpkin peel and facial. I had never heard of this salon prior to the…read moregroupon deL, but the idea of a pumpkin scented service was too good to pass up. The salon was beautiful. Rachel has a quiet room back behind the front desk. It was a dark lit room with candle light. Soft music was played during my service helping me ease into a state of relaxation. My favorite part of the treatment was the arm and hand massage. Sooo relaxing and enjoyable. I really felt like my skin was glowing after this treatment. If I had an abundance of cash I would be visiting Rachel on a monthly basis! But as of now, facials are a bit out of my price range. I'll be back though!

If I could give zero stars I would. I purchased a Groupon good for three facials, I called the…read moresalon and was assured I could use them for my daughter, my niece, and myself. The only drawback was we would have to schedule our facials back to back and not all at once. I called back a few weeks later to schedule the facials and was told I was misinformed and the three facials were to be used by only one person. Rachel was unapologetic and rude. So now instead of losing one persons business she will lose three multiplied by the many people who share our experience with. I will seek a refund from Groupon as she suggested I do and bring our business elsewhere.

Today was the perfect day to get ready for summer, so my first stop was here at Luminescence…read more It was nice to see Jillian again to help me rid myself of the winter face and make me glow once again. I love how at ease she makes me feel when she works her magic on me. After my procedure, she still goes over the rules for me to abide by for a flawless recovery with excellent results. I'll be back in August!

They don't care about your rights try force into test and procedures and if say no will kick out of…read morethere practice

Oh so you do a review and they discharge you and use a bullshit excuse! That ls just childish !!…read moreSo beware of this office!

Waste of time. I have had issues with plugged and popping ears and a drippy nose, my PCP suggested…read morean ENT because she could only see so far in my ears and nose with her scope, and she couldn't see anything concerning. I went to Paul Young, didn't see him, which is fine, but the NP that I saw didn't do anything my PCP didn't do and immediately suggested a nasal ablation and went on a sales pitch about how Dr. Young does them in the office. Felt like they "sell" that to everyone. She also couldn't see anything concerning- so why suggest this procedure? And for the plugged ears, she suggested I get a hearing test but they don't perform them. What kind of ENT can't do a hearing test in the office? Long story short- useless and total waste of time and money. Just got a $350.00 bill, after insurance for literally nothing.

Update - I left this office, permanently. I was going to come back but after asking that they send…read moremy records to a different physician and then visiting that new physician: I will never go back. The new physician, at my very first visit, said: 'I got your records from Dr Young's office, as well as the notes about your anxiety." I don't have anxiety. The awful surgery center that he uses kept me in a room for nearly NINE HOURS waiting to be taken back for surgery; I asked a nurse ONE TIME when I'll be taken back and she ran and told the anesthesiologist's helper that I was 'anxious' and they offered to give me pre-anesthesia to 'calm me down.' No, I was not anxious, I was super thirsty and MAD because I have not had any food or drink since midnight and it was nearly 5pm (so for15 hours). My nose is the same now as it was pre-surgery. I'm still congested, I still have post-nasal drip, and my sleep still sucks because I'm coughing from the throat irritation of the snot dripping down my throat. I've asked them to test me for other things (Covid, etc.) that might suggest why I was still feeling that way; apparently wanting to breathe without choking on snot makes a person 'anxious.' I guess that the PAs / Ear Doctor are also psychologists, and are able to diagnose 'anxiety' without a degree in human psychology. Interesting. No wonder my Primary Doc, at my 'make sure this person is healthy before surgery' checkup looked down at the doctor's name and said: 'Just be careful, some doctors think they're god and will judge you for everything."

I've been going to Dr. Rockoff's office for a few years now and i have been very pleased with…read moreeverything. All of his staff is super caring and empathetic what you are going through. They take the time to really get to know you and your history before seeing the doctor or PA. I have never seen Dr. Rockoff in person; only Dr. Mali. He explains everything to me whenever I see him. He has me on a great routine to manage my allergies and asthma. Both have greatly improved under his care. When I am sick, they are great. I had COVID twice and they were on top of everything. The first time was in January 2021 and they monitored things over the phone. The nurse called me and checked in on me in a few days to see if i was doing better. The second time the doctor immediately prescribed me the antiviral and my symptoms didn't progress. If you need a great allergist, i definitely recommend Dr. Rockoff's office.

Very kind doctors and realistic plans. Good care for kids and adults. Small practiceread more

Absolutely horrible. I can definitely say I, and my family, are worse off having known Dr Merkel…read moreand using this practice who obviously only care about the bottom line. Cost me $385 out of pocket for (2) 30 minute conversations with the man. Unless you are wealthy or have great insurance (which obviously I don't), the only thing you will get here is a lot of debt. They should remove any perceived University affiliation as they don't care if you go to UB or not with their pricing.

As the caregiver of a person that has need of Psychiatric services I find this practice to have…read moresomething that many lack: Patience and Compassion. I have interacted with 2 of the Psychiatrists in this practice in that capacity; Dr Ghosh and Dr. Tan. Both of these Doctors take the necessary time to understand the issues surrounding their patients needs and show a penchant to avoid over prescribing potentially unnecessary medicines. Most importantly however that I noted is most Psychiatrists I've ever interacted with just focus on the maintenance of a patients' mental health, both of these practitioners have shown their willingness to create a road map of recovery that actively looks to see their patient overcome their mental health challenges. There is a stigma in our culture about mental health issues. Considering 36% of the US population reported some level of incidence of Anxiety or Depression related disorders (i.e just over 1/3 of our population) it seems silly that this stigma even still exists. With practitioners like these it makes it easier to cope with the challenges of mental illness.

Best facial I ever had! Kelly was extremely detailed, honest & knowledgeable. I can't wait to go…read moreback! I've been recommending this place to everyone I know & anyone looking for an amazing facial with products detailed to your skin & concerns. Kelly is compassionate & is very easy to develop a relationship with.

From the owner: Our comprehensive range of skin care options are designed to cater to every complexion's unique…read moreneeds. Whether you're seeking hydrating solutions, anti-aging treatments, or specialized products for sensitive skin. At Skinovation Esthetics, you will find the perfect regimen to enhance your skin's natural beauty. Discover the key to healthy, radiant skin with our carefully chosen skin care options, and unveil a more confident you.

This was an interesting experience. In my mind I imagined a practice with perhaps 2-3 providers…read moreand support staff. I walked in to. find staff with clipboards walking all over the place like waitstaff at a busy restaurant . Then I saw the signs saying CHECK IN and also Check Out . A bit like the check-in desks at a busy airport. I was checked in quickly and directed to take a seat in the waiting area . It was like a scene I experienced in crowded doctor's office in India many years ago. There had to be 40 people in the waiting area , all holding their clip boards and paperwork . Staff , with the obligatory clip board , walking in calling the first name of the next patient . I thought , this will be my last visit to this place. I waited 45 minutes to see my provider , not unusual these days . Staff led me to the examining room and I was amazed to see TWENTY examining rooms , I got room 9 . Eventually the Physiatrist came in, no long wait . Introduced himself , failed to introduce the presumed scribe that came in with him. I got the sense I was being rushed and in a conveyor belt experience. The doc did seem to be skilled and I will return and see what visit two is like . At check-out I was taken care of by someone whose name tag said "Director of Operations". He was very pleasant and quick . Good to see he was on the front lines working with the grunts .

If I could leave no star I would. In 2022 I had a career ending injury that Dr Douglas diagnosed as…read morea meniscus tear. After surgery, I continued to have pain and so I was sent every 2 to 3 months for knee injections which never helped. I kept asking for imaging and was told it's just how my knee healed. After Douglas retired. I asked why I was never given the option for Moore imaging and his nurse practitioner sent me for imaging. It turns out I needed a complete knee replacement so I did had Dr.Hlubik do my knee replacement. Days later, I went back to get my stitches out, and my leg was on fire. It hurts so bad . I was told it was normal . I told his PA Nolan I was going to the emergency room for imaging when I left the office . A half an hour later he called me to tell me to go to Windsong to get an ultrasound . Had to be poured on blood thinners because there were too large blood clots in my leg. From that point on I was completely forgotten about for a month. I kept calling and messaging my patient portal asking for physical therapy and nobody answered the patient portal and the women that answered the telephone would tell me there was never an authorization for PT. Finally my insurance company sent me the pre-op that was dated April 2025.! The same day the operation was authorized. Finally in August I was allowed to go to physical therapy. I got apologies up and down from a patient's advocate, and then Dr. Hlubik called me to apologize. I don't blame him entirely because it's his team that let me down.. I will forever beyond blood thinners because the blood clots are still in my leg. I was never able to return to my career for New York State.. which affected my retirement. And I don't know if anyone has checked lately but blood thinners run about $300 a month.. in case anyone's wondering I've had quite a few surgeries and never developed a blood clot and I was a very healthy 52 year-old woman when they started. Thanks for ruining my life and my career Excelsior orthopedics. I am searching for an attorney.