Decent place to buy home improvement items…read more I've been here a few times during a project building a home. They staff had a good working knowledge of their product lines, but seem to lack in customer service skills (at least I thought so). Their prices are very good, but some items are hard to get quickly. Overall a reasonably good place to shop for home improvement needs, but not a ton better than the big box stores, in my opinion.

We went over the weekend to sign up for the Landlords Program and to start pricing items for an…read moreapartment we are redoing. They could not have been more helpful, they explained the way the program works. And went further to tell us about the coupons they offer specific to their store. The selection of items was really great too!

My wife and I recently purchased property in Richfield springs that has two houses. We are…read morerenovating the first one and wanted to change out the counter top to a solid surface. We currently live in the Syracuse area while we renovate these houses so we searched out solid surface places in the Utica location which is close to Richfield springs. The other place in Utica wanted an appointment so we went to this place first. These guys were loading a truck when we arrived but James stopped what he was doing and sat down with us right away. We were off to a great start! We went through the options and decided on a granite countertop. The quoted price was very reasonable. We ungraded our countertops in Syracuse about 10 years ago with a big name company there and were not all that please with the end result and paid a lot for them. These guys are the real deal! I bream of finding a small business that are experts in what they do, are easy to work with and do a top notch professional job. They were out in a matter of days to do a template and the guys that came were super polite and very professional. They pointed out an area to me that needed to be leveled which I had missed. James was willing to move fast and could have installed the countertop the next week but I had to slow them down as I didn't have the sink yet and we were still needing to paint the cabinets. They accommodated us nicely! Fast forward to today, and it started with great communication as James called to inform me they were running about 1/2 hour late - which was not a problem but I appreciated the heads up! The installers did a great job and immediately upon arriving brought in a tarp to put on the floors in front of where they would be installing the countertop. Which impressed me but in my case was a little funny as we are going to replace all the flooring next and what is currently there is pretty much destroyed. I let them know not to worry about the floor as we are replacing it but they said no problem and used the tarp anyway. They installed a nice metal bracket for mounting the dishwasher to which I didn't get with that other Syracuse place! And they used their own sink mounting brackets which I have to tell you are nice heavy duty brackets that mount to the cabinet side walls and are a huge step up from the basic brackets the sink companies provide. I have don lots of DYI projects and I was impressed with these brackets. Note that all the hardware was included in the very reasonable price I got in the first place, no surprise increased costs! I included a couple of pictures of the hardware. So in summary, These guys are phenomenal and when we get to doing the second house (which has lots more counters), I guarantee you these guys will have that business. As one other review said, I can't say enough good things about this place with how professional they are, and with the great work that they do. Thank you!

From the owner: Looking to update your kitchen or bathroom with new and beautiful countertops? Turn to Mohawk…read moreValley Granite, LLC in Utica, NY for installation today!

Replaced an 18 year old 36" Kitchenaid range with a new Kitchenaid range. Delivery and…read moreinstallation was timely and went smoothly. Matt, Carson and Shane delivered/installed the new range and could not do more to assure everything was to my satisfaction before they left. Very happy with their service. Unfortunately the new range requires a 50 amp breaker and 8 gauge wiring. Our old range was wired with 10 gauge and a 30 amp breaker. An electrician has been contacted to rewire. Recommend you check the appliance requirements BEFORE delivery and installation. Can't use new oven until electrician requires.

Dave Hayes was there when we needed a washer/dryer during Covid, then recently when our dishwasher…read moreshowed its age. We had all these installed by his approved installers. Very happy with the appliances and the installation. Price was competitive.

I am so glad I found IVO - Jillian was so helpful. The worker's were great! They made sure that…read moreeverything was completed to perfection. My backsplash and countertops are beautiful. Thank you everyone.

My experience was wonderful. The entire staff is knowledgeable and professional…read more They replaced all my countertops and the finished product was PERFECTION!!!! They're definitely the very best in my opinion!! Thank you IVO. You truly live up to your reputation!!

Hands down the best flatware I've ever owned! Bought a set 7 years ago and fully expect it to last…read moreme a lifetime. I have the Pinehust pattern and love it. Also like the idea that they are US made. Also have great customer service. They look great even after all this time and use, what great value.

They sent me the incorrect item and I have been emailing their customer service for a week now with…read moreno response at all.

I really want to give a shout out here about the NY Sash installation crew we had at our home last…read moreweek, especially Josh! He worked around, over, under, and next to 33 years of accumulated crap, family kibitzers, a lazy, fat-bottomed, plastic eating cat (the size of a small dog!), dust, and a myriad of other surprises, inside and out. He and his crew were professional at all times and really good sports. A good sense of humor is a real blessing, guys! Thank you! This was an emotional struggle for me but Josh and his crew made it so much easier to endure! Many thanks to Josh and his crew. NY Sash, you have a real gem with them! I WOULD HIGHLY RECOMMEND NY SASH & this crew! Well worth the money! Anna McMullen

After spending over $20,000 on windows, their so-called "energy-efficient replacement windows that…read moreexceed ENERGY STAR® standards" don't qualify for the federal tax credit. Save yourself from a nightmare and deal with a reputable company that offers quality installation and not Paradigm Windows. We wish we had been warned to run as fast as you can from doing business with New York Sash. They have relentless marketing skills to reel in new customers. A company that offers quality products and installation doesn't have to rely on gimmicks to attract new people; word of mouth is more than sufficient. They say a sucker is born every minute, and yes, we were suckered in by their pitch but it's not too late for you.

We have had 2 deliveries by Dave and his crew, Dave and his 2 teammates are exceptional. Efficient,…read moreprofessional, very personable and exactly on time, we highly recommend Joe Tahans and Ashley and cull out Dave and his team as the best!)​

We purchased an expensive set a year ago, and the stitching is coming all apart on our sofa and…read morelove seat. Very cheaply made. It's only my husband and I. No pets, no kids. Awful quality and won't buy again. We are out $3500.