*** BUYER BEWARE ***
I was hoping to add a positive review for this company and patiently waited for action from them but it doesn't appear it will be happening so here's my experience.
This company communicates with you when you ask for information and prompt with scheduling a date to get your business but after the install.... poof! I requested something official in writing regarding their texted commitment to 5 year warranty on lights and lifetime warranty on material but to date almost a month later still nothing. They claim they provide quality material and service and they do service calls but it's difficult to get a response once they have received your money and when they finally respond they don't follow through. I was told the numbers and capital letters would be 8" and whole thing would be 6 - 7 ft in length, they were given the full details and location of where it would be fixed but the day of install I could see this is not true. When they did the install they did not walk me through set up on the device, they did not provide any manual, directions or links as to how to set up led lighting. I was just told to download the app and it was connected via bluetooth. The plug they hooked the lights up to was not staying on and appeared to be malfunctioning. I informed them of what was happening and that I have not been able to use the app for my lights since install. I was told someone will come on a specific date and no one called, showed up or followed up... to date! Safe to assume there is no lifetime warranty or 5yr warranty for lights if this is how they respond / action right after install. I will also assume this is just something they say to acquire your business!
My experience with Emperor Signs https://emperorsign.com is, once they get the money thats it. YOU'RE ON YOUR OWN! It's a simple enough purchase but complete set up and follow through with what you say you provide to your customers is important! There were other company's I could have went with that cost less for the same thing and I chose you based on what I now know to be false pretence. read more