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    Emotional Support Animals

    1.0 (1 review)
    Open Open 24 hours

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    The Refuge A Healing Place

    The Refuge A Healing Place

    2.4(47 reviews)
    24.4 km

    I came to The Refuge specifically for trauma treatment. I was referred and admitted for CPTSD, body…read moredysmorphic disorder, agoraphobia, and multiple panic and anxiety disorders. Body dysmorphic disorder is an important part of this story because it has nothing to do with food or eating, and you would think staff at a trauma-informed facility would know that. The most consistently positive part of my stay was the other clients in the trauma community. They were kind, supportive, and genuinely looked out for one another. The food was good, and the cabins were fine overall, though there was some mold. Group therapy ran all day, which is typical for a trauma program, but a lot of the groups were very poorly facilitated. Many times, groups did not even have someone assigned to run them. Yes, this took place over the Thanksgiving holiday, but as a treatment center, you know you still have clients who need care. Staffing and group coverage should have been addressed and organized well in advance of the holiday. Where things went seriously wrong was with placement and leadership. After arriving and doing well in the trauma community, I was suddenly told I was being placed in Oak House, the eating disorder unit, even though I do not have an eating disorder. No one gave me a reason. I was abruptly removed from the trauma program and placed in a highly restrictive unit with daily weigh-ins, locked bathrooms, monitored showers, plated meals, and constant escorts -- none of which matched my diagnoses. I reported to my therapist that I was concerned about my safety while in Oak House. She told me she escalated my concerns to leadership, but no corrective action was taken. In a subsequent meeting with the clinical director, Shelly, I again asked why I had been placed in the eating disorder unit. Instead of answering, she deflected my questions. When I tried to explain why I did not belong there -- that I do not have an eating disorder and that body dysmorphic disorder has nothing to do with food -- she told me my questions were a "trauma response." As a psychology major with a 4.0 GPA, I know what a trauma response is. I told her directly that this was not one. This was one adult asking another adult for an explanation about a clear misplacement, and she was not able or willing to give me an answer. I was ultimately given an ultimatum: return to Oak House or leave the facility that night, even though I was over a thousand miles from home. I was also told I could not use a phone to call my husband unless I agreed to return to Oak House first. I went back only long enough to use the landline to arrange a ride home. Thankfully, I had a friend nearby who dropped everything to come get me. I am thankful for the other clients. But the placement decisions, lack of transparency, poor planning, and leadership response were confusing, dismissive, and not trauma-informed. People seeking trauma treatment deserve clear communication, respect, and care that actually aligns with their diagnoses

    The refuge lied about everything. Total bait and switch. None of the promised benefits were…read moreavailable. We were kept in lock down and drugged.

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    The Refuge A Healing Place - Serene location.

    Serene location.

    The Refuge A Healing Place - Medical Detox.

    Medical Detox.

    The Refuge A Healing Place

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    The Centers

    The Centers

    1.6(21 reviews)
    9.8 km

    This place needs shut down immediately. The staff at the front desk actually made very smart and…read morerude comments to me. I was treated worse then a dog. The food was rotten. It was a hell hole. ​

    This review is current as of 2022. It was my second time after some years and this place have…read moreundergone several changes as well as its name to SMA. For obvious reasons, you wouldn't expect places like this to receive a 5 star review as if it were the Hyatt but it's important to relate this because my latest experience was a very positive one. Although the only other time I voluntarily went there, my experience was so bad that I vowed not to go back. However, when I recognized I needed a little help to mentally reset, so-to-speak, I went against my prior feelings for that place and went back. The good thing is that by doing that, I inadvertently gave both myself and the facility a chance for me to compare the two experiences. What I knew for sure is that there was a place out in Leesburg FL, that I certainly did not want to go to if I could help from it. Going back to the centers (now SMA) turned out for the best. Every one of the staff members were very cordial. Perhaps a slight impatient demeanor by one of the intake persons but nothing really noteworthy. Timing always has factor with all of this. There was more freedom; less constraint. You were not unnecessarily micromanaged as to not being able to have a blanket around you if you were cold, or only at very specific times being allowed to take a shower, or put on a very short specific window when to use the phone or fifteen minutes to go outside to the courtyard, or not be aloud to go lay back down in your room if you wanted to (like some other places did- (Leesburg)). So I didn't have to worry about this place being all 'extra' for no reason! Kudos. The food was both good, healthier, and on time. Several staff seemed to always be on-hand. The place was constantly being cleaned, mopped, and wiped down. The doctor I spoke with; via remote-tele; was very nice, patient and understanding. The social worker was caring. I was told that the new company (SMA) was making concerted efforts to actively change things for the better. It is noticeable. It wasn't just myself that thought this place was decent now; patients had talked among themselves how much better this place was as well in comparison to other places they've been. I suppose places like mental behavioral wards perhaps may not want people to be too comfortable so they're discouraged from wanting to comeback, I don't know. Staring at four walls and being just bored without any of your electronics or phones or video games seem to aid the craziness anywhere. Another patient made a suggestion that it would be a good idea to have therapy animals come through there and I think that her idea was spot on. So, aside from the usual anxious waiting periods being longer than you'd like for whatever persons you may need to see; it's really just indicative of any doctors appointment or how most places are anywhere anyway. So, for now this is as close to as good as it gets. Green light to bring your loved ones here if necessary, thus far.

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    The Centers

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    Emotional Support Animals - c_and_mh - Updated May 2026

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