This place needs shut down immediately. The staff at the front desk actually made very smart and rude comments to me. I was treated worse then a dog. The food was rotten. It was a hell hole. ​ read more

This review is current as of 2022. It was my second time after some years and this place have undergone several changes as well as its name to SMA. For obvious reasons, you wouldn't expect places like this to receive a 5 star review as if it were the Hyatt but it's important to relate this because my latest experience was a very positive one. Although the only other time I voluntarily went there, my experience was so bad that I vowed not to go back. However, when I recognized I needed a little help to mentally reset, so-to-speak, I went against my prior feelings for that place and went back. The good thing is that by doing that, I inadvertently gave both myself and the facility a chance for me to compare the two experiences. What I knew for sure is that there was a place out in Leesburg FL, that I certainly did not want to go to if I could help from it. Going back to the centers (now SMA) turned out for the best. Every one of the staff members were very cordial. Perhaps a slight impatient demeanor by one of the intake persons but nothing really noteworthy. Timing always has factor with all of this. There was more freedom; less constraint. You were not unnecessarily micromanaged as to not being able to have a blanket around you if you were cold, or only at very specific times being allowed to take a shower, or put on a very short specific window when to use the phone or fifteen minutes to go outside to the courtyard, or not be aloud to go lay back down in your room if you wanted to (like some other places did- (Leesburg)). So I didn't have to worry about this place being all 'extra' for no reason! Kudos. The food was both good, healthier, and on time. Several staff seemed to always be on-hand. The place was constantly being cleaned, mopped, and wiped down. The doctor I spoke with; via remote-tele; was very nice, patient and understanding. The social worker was caring. I was told that the new company (SMA) was making concerted efforts to actively change things for the better. It is noticeable. It wasn't just myself that thought this place was decent now; patients had talked among themselves how much better this place was as well in comparison to other places they've been. I suppose places like mental behavioral wards perhaps may not want people to be too comfortable so they're discouraged from wanting to comeback, I don't know. Staring at four walls and being just bored without any of your electronics or phones or video games seem to aid the craziness anywhere. Another patient made a suggestion that it would be a good idea to have therapy animals come through there and I think that her idea was spot on. So, aside from the usual anxious waiting periods being longer than you'd like for whatever persons you may need to see; it's really just indicative of any doctors appointment or how most places are anywhere anyway. So, for now this is as close to as good as it gets. Green light to bring your loved ones here if necessary, thus far. read more

This place is the worst. Employees are overworked, underpaid and there's a shortage of workers. The new name for this place is SMA. It's much worse than the former. Bedding is terrible. Have to worry about scabies, head lice and other illnesses. read more

This is the last place someone should go for treatment in my opinion. I was there 24 hours, the temp was around 60 degrees - horribly cold, had to sleep on a mattress on the floor with one blanket. I was not given ANY of my medications while I was there, nor did they notice I didn't eat. They discharged me and FORGOT to tell me. I was almost stuck there two more days because if you're their at 6pm on Friday, you have to stay until Monday. I would have ended up in a fight or hurting myself if I'd had to stay. They would not let me leave without someone to drive me, I ended up having to call the veteran crisis line to get in touch with someone to help. Sad to say, several other patients said this is a better facility in the area. read more

This place is filthy and it shows they do not care or have any pride. It is over crowded and have people sleeping on the floors in the hallways. When you visit they put you in a large room with other people and it is impossible to have a confidential conversation. I overheard people saying that they have been put their several times but find no help was given. I think the conditions would be better in a jail than here. This place needs a complete review and inspection from the county or city of Ocala. read more

Wish I could leave a 0 star rating but 1 is the lowest you can go on Yelp. Probably the most disorganized institution I have come across in my lifetime. After waiting more than 6 weeks for an appointment to see a therapist, their representative called and said they would have to cancel our appointment because someone else booked an appointment the same day, a second before we booked ours. I asked how that could be when we were setting in the office talking to their agent, who books appointments and there were no conflicts that day. A computer works in Nano-seconds so that excuse we were given is soo-- lame. When I asked when we could get in, she informed me it would be almost another 4 weeks, but I could call in from time to time to check and see if they had any cancellations. If this is the way they handle simple appointment managing do you really want them trying to straighten out your problems you went to see them for ??? Would not recommend them to anyone at anytime. SEARCH ELSEWHERE !!!!!! read more

Unbelievably bad and disorganized. The first day I was there they took a photo copy of my insurance. Over the next couple of months they asked for my insurance 5 more times. Finally, they stopped allowing me to receive counseling. Another few months later I got a bill for over $2000. After calling them and giving them my insurance for the 6th time, they realized that while they had a photo copy of my insurance for close to a year, they had been putting the wrong information in every single time they submitted a claim to my insurance. 100% their fault. Not sure how a business with this level of incompetence stays in business. Also, all 6 times I gave them my insurance they acted like I was trying to scam them and were extremely rude to me. read more

I do NOT recommend the CAT team at all they say its a good offer with all the extra help but the therapist are not qualified caused more issues when it came to home problems personally they cut my support system off and never listened to me and how I was feeling and just all ganged up on me the doctors there don't listen at all and if you go inpatient even though the clear rooms are heavy triggers they don't care and put you in them they don't follow food allergies and don't do anything that help they staff there just make you feel worse conditions are terrible in the kids unit the showers barely worked and no hot water they do not treat their patients right and do not recommend doing there out patient treatments because they push you to do uncomfortably things and don't respect triggers read more

These people, this place above all are the most inhuman, insensitive, they should be investigated and swift legal action needs to follow, i was hung up on in the middle of teleconference interview that I went through a lot of trouble to set up only to be hung up on very shortly after beginning because I asked if she could fill my 2 blood pressure medications, I needed my other medications from her as well for severe anxiety and depression, I have agoraphobia they they will not even acknowledge so I haven't been able to leave my house much at all in almost four years, dealing with them this whole time, I met a Doctor there who was a decent human bieg but abruptly and and said his reason was they were "Jaded" i,ve met 3 other social workers throughout my delema here whom also worked there in the past as counclers, and other positions whom also quit taalking about shady deals done the back hallways, and things they do to accetp govenrmment funding. I find a way to get my blood pressure medicine despite thier cruelty, I asked this P.A. is this really how you're going to do this and force me to go an E.R. after 3 days on the phone with them talked to 6 different switchboard people I'll be 60 in 3 months this place has one of my worse nightmares, they deserve less than "Zero" 0 and need to be investigated! I was supposed to get a follow up call last night that never came, I will see today. Tony H. read more

This place deserves zero star rating. The staff was horrible and treated my family member with such gross negligence. The doctor finally spoke with me on the third day and released my family member to my care. I have no doubt he was fearful due to the things I mentioned happening plus meds were being administered without any urine or bloodwork so the doctor & nurses didn't have a clue as to what the problem was. It's beyond horrific. The place needs shut down. read more

These people are worthless. My son who is MANIC came to them for help. Granted he told them he wanted a place to sleep so the guy interviewing him said they could not help him. As my son was walking out the door I guess this "GENIUS" as a staff member decides to read his chart and saw where he's tried to commit suicide. He stops my son asked him about it my son told him yeah like 3 times but however he did not want to kill himself right now. We all know that can change in a heartbeat. I got on the phone called them as I'm in Al. The lady and I use that word very lightly told me when I was interviewing him he was "calm"!! I told her of course he's calm, he's manic and thinks he's GOD!! I also told her that I was NOT a mental health provider and I could see someone MANIC a mile away!!! This freaking IDIOT hangs up in my face!! RUN VERY FAR AWAY FROM THIS PLACE IF YOU CARE ABOUT YOUR FAMILY MEMBER!!! DO NOT BRING THEM HERE!! They do not care about people with mental issues. They are here for one reason. To line their pockets!! If I could give them a 0 I would!! read more

This place needs to have the state investigate them. My father was given insulin despite the fact we told them he doesn't take it. We have the meds he takes and they just ignored us and said they could give him whatever they want since he was under the Baker Act. The woman who walked my dad out was rude to my mother when she asked her for his clothes. They released him without his pants and shoes, just a hospital gown, underwear and some socks. They lost his shoes and were indifferent about it. He said it was like a jail and they treated him like he was nothing. We mentioned it to the Director of Nursing and she couldn't care less. He is 81 years old and this place scared him. He said he felt humiliated walking out in a gown. This place needs to realize that people who are admitted are sick and have family who love them and need help. I wonder how the staff/administration would feel if their loved ones were treated like they didn't matter to the world because they have emotional issues. I hope they never have to experience dealing with a emotionally sick relative. Show kindness and compassion and not coldness and indifference. read more

I was lied to... new to Ocala, I needed psych med. refills and was told to stop in mon. thru Thursday any time between 8 and 3. So I take an expensive cab ride to be there at 10:30. I was told by an incredibly rude and unprofessional girl that no one would be able to see me, but I could "sit and wait". :-( What pray tell is the sense in that? When I asked her just that she just looked away like she was finished with me... unbelievable!! I was there long enough to see the chaos of this place. It's obvious and sad that a mental health care facility would be this way. As it went, I went to the ER and got my meds till I can establish myself with a private psychiatrist. read more

I just spoke with a gentleman named Robert. He answered the phone with a kind and positive demeanor. He was so polite, extremely helpful, and generous with his time. Robert is the perfect example of excellent customer service and I'm sincerely grateful. Thank you again Robert! read more

Light house is awesome. Staff is friendly and helpgful. Helped me get job. Had good time with other Centers services too. My life is better now. Thank you Centers for turning my life around, recommend Lighthhouse to all. read more

OMG this place sucks when it comes to communication and care. Do not go to this place. They tell you one thing over the phone and then do another once you get there. The doctor only works twice a week. Any other time you're going to see a nurse that can do nothing for you. read more

It's shocking how I was treated at the adult inpatient psych unit of this hospital. I was misdiagnosed with a psychotic disorder instead of a post traumatic stress disorder. Then I was forced to take medication against my will. When I swore and complained about being mistreated I was put into a solitary room for hours on another unit where I could hear another patient sceaming continuously. Then I was given the wrong medication or an overdose. I became extremely dizzy and asked for help but I was told to stay in my room. I seisured for hours until I passed out. read more

This place is awful. Please do not think you will get help here, there is none provided. I was stuck in their Crisis Stabilization Unit with 42 people, none being discharged & more coming in, about 20 people over capacity. Numerous people had unaddressed medical concerns. Blood stayed on the floor when someone got hurt, it wasn't cleaned up. I saw someone throw up on their mattress, she was discharged the next day and the mattress never cleaned before someone else was put on it. Physical exams are not actually done; I was asked if I was in pain, that was it. I was given two injections that were supposed to calm me down, but they aren't listed in my medical record and no one could tell me for sure what I had been given. The injections had the opposite effect and I was thrown in Seclusion for around 14hours; the charge nurse told me to pee on the floor when I said I had to use the bathroom. A Charge Nurse insisted there was no maximum number of people for the building& that they didn't have to adhere to fire code. There were not enough pillows for everyone; at least 15 people were on the floor on mattresses, many in the hallway. I had to sleep in a glass room with 9 people on mattresses on the floor; I was marked as not sleeping so the Dr wanted me to take tranquilizers and scoffed at the idea that the place would be hard to sleep in or seem unsafe-- overcrowded, loud, lights on, tv on, no beds, no bathroom, no privacy, no quiet, no therapy, no food/new clothes/bathroom items for a couple of days, wouldn't allow anyone to be with me the two times I saw the doctor in six days, claimed I had no family involved when I had someone visit everyday who was repeatedly talking to social workers on my behalf & trying to get me food and underwear. I saw staff happily talk about hitting an old woman with extreme dementia. I saw at least three physical fights break out; one was ended by staff punching someone involved in the face. The only "therapeutic" activities are an occasional worksheet done by a technician; most of the items listed on the schedule do not actually exist (therapy, groups, coping skills, etc), access to outside is limited because there needs to be enough staff. The only activities are tv, and coloring if you can get access to it. I was looked down upon for walking around too much, asking when I would see the Dr, not sleeping well, and wanting to go home. The Dr refused to explain any medications but said I had to take them in order to leave; when I did take the meds he insisted I had not; he wrote things I never said in my medical record. I came out labeled with problems I don't and have never had-- drug issues, bipolar-- they never asked me about drugs or did any tests(I don't even drink) and I have never experienced mania at all(was there for severe depressive episode, turned out to be caused by a medical problem, psychoactive drugs won't change it). The Drs & social workers will not talk to you about any alternative treatments you might wish to discuss. The Drs talked between themselves about me instead of listening to my response to the few questions they asked, it didn't matter what I said or thought at all, they talked right over me. Almost everyone who works here will happily lie to your face, insist they are right and you are wrong and then note that you are being a problem, which makes your stay longer. "Being seen" by someone(nurse, Dr, Social Worker) can be someone showing up and asking your name. Most of the rights you are supposed to be ensured while receiving mental health treatment will be trampled on. You will be laughed at. I never received any "treatment plan" while I was there, but one appeared in the records I requested after leaving, it lists things that aren't available there. The records contain many contradictions where items are answered "yes" followed by "unable to assess" without further details, so I was basically branded like a violent criminal. The staff members that are nice will tell you that you need to act calm and that the others are going to try to do everything to mess with you and keep you longer, and that's about the only help you'll get there. It's up to you to appear the way they want you to(which has nothing to do with how you are doing or feeling), or they won't let you out..even though you are not getting any help there. Please please please do not go here or send anyone here for help. read more

Really deserves a "0" but that wasn't an option. Called to see if they could refill one of my daughter's meds (not a controlled substance) since she only has 2 days left and her appt wasn't for 5 days. I was told by a Hannah in the call center that they would not under any circumstance fill a med, even if partial, until seen by a Dr. (she was just seen there last month). When I mentioned that going off of a psych med could cause problems I was told that when she runs out, of it is a problem then I will have to take her to crisis! Why in the world would anyone suggest messing with a child's meds to the point that they need crisis???? We called and spoke with a supervisor finally (after being hung up on 3 times) who said she would take care of it and try and get a few days worth sent over. She finally called back and said there is an available appt tomorrow and if you can't make it we still won't call in a few to hold her over. Needless to say all appts are canceled and we have an appt with another dr elsewhere. (Thankfully we found a few pills from a former prescription that we can use until) read more

I may be young but I am far from being stupid, i know when I'm being mistreated. Three years ago I was sent to the centers, I was 15 at the time. Before I went there I was told I would only be there for a few hours to get counseling, boy was that a LIE I was there for four days. To start off a lady brought me into the bathroom and told me to strip down to check for anything I could hurt myself or anyone else with, scars, etc. At that moment I just thought to myself what have I gotten myself into. I refused and the lady told me if I wouldn't remove my clothing they would hold me down and do it for me. That sounded ten times worse. I just did it. I felt so humiliated. The lady took my bra because it had wire in it which wasn't allowed so I was bra less. She took my clothes and gave me a blue hospital gown to wear, it was more like a sheet. I sat down in a chair balling my eyes out because I just wanted to leave. Another lady came and took me to her desk to interview me. She asked me a list of questions and then got to this one "are you sexually active" I responded "yes" being truthful. I had only one partner at the time. She then said to me "we need to get you checked out you might have a disease" I was honestly taken back. It took every thing for me not to lose it on her. Being there we HAD to finish a certain amount of food, we HAD to wake up at 7:00am every morning, we HAD to respect them no matter how rude they were, we HAD to comply with everything they said or we wouldn't go home no matter how ridiculous the request was. I remember being in the TV room for hours just sitting there watching the movie freaky Friday over and over again they wouldn't even bother to change the movie, they would just sit outside the room and talk to each other while I would being in the TV room crying. It was basically just a day care. One morning they woke us up one by one to take our blood. I hate needles so i refused and they constantly tried to get me to agree but I just left and went back into my room. The next morning they woke me up again and said if I didn't do it I'd be staying there longer so I just agreed. I felt like a science project or a test dummy. I think its just wrong that they constantly threw in our faces that they would keep us there if we didn't listen to them. The staff was just so rude to us they always had attitudes with us. They never counseled us not once they just bossed us around. Its not even about the way they treated me its the way they made me feel. On the last day the doctor came in to evaluated us one by one to see it we were fit to go home. Excuse my languages but i bullshitted my way through his questions just so I could leave. I pretended to be happy because if i didn't i would be kept there longer. If you showed a lick of emotion other than happy you were automatically assumed to be mentally unstable. On one of the tables in the TV room someone had carved in the words "you're not crazy this place makes you crazy" and yes indeed it does. You feel trapped, dehumanizes, belittled, small. I wish more people would speak out about their 'treatment' and I use the word loosely. Please parents this is not the place for your children they deserve better. I advise you to STAY AWAY. Honestly I feel like my experience was far worse then I can put into words. I wish you could have been there in the moment an seen what I saw and felt what I felt. I'm not just some young brat making a yelp review I'm a human and I know what I deserve. I know the review was long but thank you if you've got to this point, God bless! read more

i came to these people for help and this is what i got: after a month on clomepramine my depression got much worse and even though the med wasn't working i was told to give it another 4 weeks and that georgina didn't want to see me until then. they didn't want hear that i COULDN'T wait 4 weeks i needed help now. if i got worse over the first month and not better, what does that tell you. this place is a joke and shame on you people for kicking me to the curb and not helping when i needed it the most. don't ask me for my opinion of this place cause you wouldn't like it. no compassion what so ever. read more