I was sent here by Kaiser, these people had active Covid which they never disclosed to Kaiser, soi…read morecame down with Covid. I ended up with double pnuemonia and sepsis, twice. The owner came to me and said Covid is just like the flu. Nothing will happen to you, then she said she could not get an ambulance ride for me to return to Kaiser, so I picked up my phone and called 911 and got an ambulance. I have spent from June 18,2025 until January 31,2026 getting well enough to go home These people need to be sut down!

My mother just got done staying here for two weeks after a knee infection in a old knee replacement…read moreshe is 79 years old was at Kaiser for a week prior with serious issues from the infection and medication affecting her mental state . Most of the staff was excellent and overall I was happy with her care . The food however could be better for the most part I had to bring her food everyday she wasn't eating much . I think it's one of the best of these facilities in the area .

When it comes to "HAYWARD HEALTHCARE & WELLNESS CENTER". I'm a resident and have been for almost 90…read moredays now. I truly believe and can honestly respectfully say that this skill nursing does train their employees in sensitive training. In the Activities Department have done their research when it comes to the residents, patients or as they in the Healthcare Department looks at us as clients. The Activities Director Eric and his staff Myna, Shalimar, Akansha, & Ashley uses three important actions to promote multicultural communication. which are the values of different cultures. They recognize barriers to multicultural communications and have developed techniques that build and foster multicultural communication. Due to the diverse community with the many different culture's backgrounds. No matter if your Asian, Caucasian, Black, Puerto Rican, Filipino,Black,Red or even Blue etc. you are well respected & treated as you should be treated, a person an individual. The loving and caring activities Group as a whole; help each of us break away from the cares of life & motive us to smile, laugh & forget some of a pain and suffering, even if it's just for a couple of hours, 1hour, for a few minutes or just for 1 moment of the day. They show us the kind of love family ought to give when a lot us have no real family to spend time and bond with. when I say activities there are many not few, from Bingo, to Arts & Crafts, Cross word, puzzles, Coloring, Painting, Sculpturing, Ring Toss, Bowling, Hangman, circle words, to plain ole watching tv, Movies and popcorn, to raffling winnings to have our own little store to use our raffling ticket winning. The ladies can even come and get their nails done by the Activities staff. There are really truly many more activities. From janitorial were they keep the center very clean, next to godliness to housekeeping who makes sure you have the proper linen and bathroom toiletries you need. Then have CNA to ensure your well taken care of if you need a shower to aa diaper change while the NURSES are here for your medical wellbeing and on call Docters for case and emergency. With that said you can NEVER go wrong being here @ Hayward Healthcare & Wellness Center. You can't forget you must Know that physical Therapy & Occupational Therapy will get you back to your normal self & back on your feet. Tremile Saint Thompson Room 24 A. February 13, 2026 @11:46:26 A.M.

We would like to Thank. Leila ( Front Desk Receptionist ) from day one, that my Father in Law ( Dad…read more) has been here ( September 2025 ) she has been so amazing. She saw when we would visit our LO that we were struggling. He has Advanced Dementia, and she took the time to explain to us, what we would be going through. She explained to us that her own Father went through the same thing, so she knew what we were going through. Leila also answerd our questions we had, which we had many, she made us feel not guilty for leaving our LO there, she made us see that it was the best thing for him, since he would be looked after 24 seven, which is the care he needs. Leila your the best and we truly, truly appreciate you your an Angel in disguise ! YOUR SIMPLY THE BEST !!!

I've been in and out of this building visiting a loved one and it was a mixed but overall decent…read moreexperience. Some days were smoother than others, but the staff were respectful and tried to help when we asked. You can tell they're working hard, and I did see effort from the team.

The staff are so nice and welcoming. The residents are taken care of. The management team are very…read morefriendly and helpful. Therapy team is amazing. 5/5

My mom was in this facility at the end of November, 2022. Kaiser placed her there…read more Physical therapy was good but the care is beyond horrible, especially on weekends. This says it all. They deserve minus 1000 stars.

A fine spot for healing: I healed from three hip operations there. It was difficult naturally but…read morethe physical therapists we're very helpful in getting me back on my feet. I left with a great interest in medicine and tbe organization of patients legal rights in healing facilities.

Amazing program , helps with confidence in recovery happy to be part of this program journeyread more

Meetings are super informative- much better than your old 'run of the mill' N.A. meeting. You get…read morecredit every time you go.. but 0 credit if you are a minute late!! And the zoom seems a little messy and very textbook.. not for me. I prefer in-person meetings! The staff truly cares about you and your situation... and will do anything to help you succeed. I'm new there, but already have learned so much and will continue to go to meetings, Not because I have to- well actually I do have to do 90 days for court LOL -- but I want to be there & can't wait to start seeing results. Definitely sign up if you struggle with addiction- these people know what they're doing!

That is the worse place in town. Bad communication system. A really customer care less service.read more

I had a back injury and their physical therapy really helped me out. They showed me exercises I've…read moreimplemented into my nightly routine to manage my pain and prevent future injury. The two people who assisted me were always courteous, friendly and professional. Minus one star because it took them 2 months to call me back to set up an appointment so I did deal with having back pain for a while. If you're told to go here, keep calling them so they can call you ASAP.

My patient had a pleasant time here. Everyone is so nice, like the nurses, front person Anita,…read moretherapy, and front desk. They did the best they can to make accommodations and help my patient become more independent. She is able to get discharged today after a month of staying there recovering from a hip fracture. We're so thankful for the staff for the amazing entertainment set up in activity room, food accommodations, open communication and kindness.

As we remember our mom Sushila Amlani on the recent Mother's Day, we are filled with nothing but…read moregratitude for the compassionate care and attention she received at Hillside Senior Care, the former name of Niles Canyon Acute Care. She was there for more than 4.5 years till her passing in Dec 2021, in her late 80's. We can't be grateful enough to the entire staff (from Management/ Administration to floor staff, in all the shifts), who made this facility a home away from home during her entire stay there and welcomed our family with warmth, any time of the day, even multiple times in a day. Not only did they take care of her physical needs, but also provided her technical help to use her cell phone / tablet so she could attend and listen to spiritual discourses, to nurture her soul too!! Some of the staff are fluent in some of the Indian languages, in particular Hindi, that made it easy for our mom to communicate. The entire staff (CNA, LVN, therapists, Social Services, Activities Room, Kitchen, Front Desk, Facility/Equipment/Grounds, etc.) is very caring, warm and considerate. Even during Covid, they did their best, in spite of shortage of staff, personal risks, and all other challenges and issues of dealing with a very dangerous and deadly pandemic. After the new owner and management took over this facility and renamed it, we continue to visit the facility periodically, to express our gratitude. We also continue to refer this facility to our friends for their loved ones. Some of the same staff still work there, remember our mom fondly and always welcome us. The facility is spacious, airy, bright, with all rooms having windows, and a nice garden outside, for walks, family gatherings, and occasional celebrations for the staff and residents. In summary, we are very happy and continue to recommend this facility to our friends for their family members, even after 4+ years because they have continued to maintain the same standard of care, per our occasional drop-in visits. When we drive by this facility, it warms our hearts! Though the rating we gave is 4 stars, it certainly exceeds that, and the facility continues to strive to get better. With heartfelt gratitude, Amlani family

My family member recently stayed at Golden Harbor Healthcare for rehab after a hospital stay, and I…read morehonestly can't say enough good things about the staff there. From the first day, the nurses were attentive and patient, even when the unit was clearly busy. Call lights were answered in a reasonable amount of time, and whenever we had questions, someone took the time to explain things instead of rushing us off the phone. That meant a lot. The therapy team was especially impressive. They pushed my family member to work hard but were encouraging and positive the whole time. We saw real progress week by week, which gave us a lot of peace of mind. Is it a brand-new luxury facility? No. But it was clean, organized, and most importantly, the staff treated my loved one with dignity and kindness. That's what mattered most to us. I know skilled nursing facilities can get a bad reputation, but our experience here was genuinely positive. I'm grateful to the nurses, CNAs, and therapy team for the care they provided.

If you are looking for exceptional care, I highly recommend this facility. My grandma was…read moretransferred for rehab here and the staff provided outstanding care throughout her stay. I would especially like to thank Lina for treating my grandmother with the same compassion and attention she would give her own mother. There were many staff that were exceptional but I can't remember their names. I would highly recommend this facility to anyone looking for short term care!!

You share a room with three other people you have two bathrooms for 12 people 12 women it's just a…read moremoney grab for Life House recovery homes all their word about is fill in the beds so they can make money they can care less about your recovery there you relapse should come right back in 2 days later and then they charge you for another month's rent total rip off then you got to do chores every day you got to have them done by a certain time it doesn't matter if you work or not and some of them have kids

I absolutely love and am completely grateful for Life House. With the stable, structured…read moreenvironment I was able to continue to grow and maintain my sobriety. Reunite in a most positive way with the family. I received the support and most importantly the love of a family, at Life House. Diane, my house manager, is such an amazing person and she gave me the guidance I truly needed. I am forever grateful and recommend anyone who is looking for a little guidance in a healthy environment to go to Life House.

My mother, 72,was transferred here for rehab after a routine surgery. I never received a call when…read moreshe was taken in. When I finally reached her case worker I was told to call her social security worker, Carol. Carol told me to meet with her physical therapy team and nurses to understand her care and discharge plan. After the PT team did not show for the appointment, I rescheduled. They met and said that Carol was managing the discharge plan. The. I was told to speak with a nurse. I was constantly sent from one person to another. They seemed very disorganized and I couldn't accomplish anything over the phone and when I was onsite, it still took forever to find someone that knew what was going on. As for care, she contracted pneumonia while there. They tried to discharge her with it, which her insurance objected to. They told me that she would be going home in 48hrs. Then she died. While the EMT's were trying to revive my mother, a nurse from the facility called and asked me what I wanted to do with her body. They didn't bother getting this info upfront and I was forced to send her to their default mortuary. When I called to ask to collect her belongings they told me they had to find them. They may have been thrown out. She was 72. Walked 8 miles every day. This is not a place to send loved ones.

I liked how bright and clean this place looked and loved hearing the guitar player/singer…read moreperforming in their recreation room but I was confused on why the bed had no rails or why the bed wasn't lowered since mom was a fall risk. What made it all worse was that Windsor called me around 12pm to tell me mom fell at 4am. They said they were trying to make the bleeding stop and the ambulance would come pick her up at 12:30pm. They quickly hung up. I was left wondering why did it take them 8 hours to stop the bleeding? Then the ER Dr. told me Windsor said it was a surface cut but the Dr said that was not true, mom needed 20 stitches for multiple lacerations. The Dr told me she spoke with Windsor staff letting them know that when an elderly patient falls they must immediately go to ER. You'd think Windsor would already know this. This all made our family so uncomfortable, I asked that she was not released back to Windsor.