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Vancouver, WA

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Emler Swim School of Vancouver - Hazel Dell

5.0 (2 reviews)
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SafeSplash Swim School - Hillsboro

SafeSplash Swim School - Hillsboro

4.3(13 reviews)
14.9 mi•Tanasbourne

Wow - I really wish I could give this business 10 stars!…read more I absolutely adore the staff who've helped me get my daughter enrolled. I've spoken to Lauren and a couple of other girls, and they've been incredibly knowledgeable and helpful getting me established. The location has plenty of parking and I truly appreciate how they use a private entrance to keep their families safe. They share the pool area at the LA Fitness, but it's clear they have many safety protocols in place to protect their clients. Another example of this is: the staff wear face shields in the pool while instructing the children. I really appreciate they care holistically about the children's safety. The pool area and locker rooms are spotless and clean - a must! Teacher David was our swim instructor. He was the best part of our experience. David was super respectful, knowledgeable, and great with kids. He gave me tips for teaching my daughter safe water practices and what we can practice with her at home. I highly recommended this program for anyone who wants to feel safe in a swim class and to leave confidently knowing your child is learning life saving skills in the water! Thank you, Safety Splash and team!

My experience with SafeSplash has been very disappointing, and I haven't even started classes yet…read more I initially enrolled online but had several questions because the schedule was confusing, the swim levels weren't clearly explained, and the website didn't provide enough information. When I called, I was already three-quarters of the way through the enrollment process. The representative asked me to cancel my online enrollment so he could enroll me over the phone, saying I'd get a better price. It ended up being exactly the same price. I also asked multiple times about private lessons because my schedule is very limited. Instead of answering my question, the representative kept talking about creating a group class. I had to explain several times that I wasn't looking for a group class--I wanted private lessons on a schedule that worked for me. Eventually, we found one group class that fit my schedule, and it was literally the only time I could attend. I enrolled and paid the annual registration fee based on that schedule. Then, on the day the class was supposed to start, SafeSplash changed the class time, making it impossible for me to attend. Since then, I've called twice and have been promised a callback within 48 hours, but no one has followed up. I've also been told that the annual registration fee is non-refundable because my class "already started"--even though the reason I can't attend is because they changed the schedule after I enrolled. I understand that schedules sometimes need to change, but customers shouldn't be penalized or charged a non-refundable fee when the company changes the only class they were able to attend. I hope SafeSplash reconsiders how it handles situations like this and improves both its communication and customer service. I'm happy to change my review if you change my experience. C. Travis

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SafeSplash Swim School - Hillsboro
SafeSplash Swim School - Hillsboro
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Emler Swim School of Vancouver - Hazel Dell - swimminglessons - Updated October 2026

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