The previous reviews do a good job of listing the virtues and pluses of this honorable, ethical,…read morefriendly, and community-minded business, and their four-star ratings are more than deserved but a little stingy. Having Critters & Me in the neighborhood is a huge asset for us, the owners of a hungry, and often quite untidy or regrettably filthy 80-pound mutt from the Espanola Animal Shelter. When distressing news about adulterated or dangerous pet food emerged in recent years, it was reassuring to know we'd been buying the impeccably sourced and uniformly high-quality brands that Critters & Me offers. The pet food tends to be expensive but I'm not interested in giving my beloved canine the kind of mass-market commodity diet I wouldn't provide to any other family member or eat myself. (Earned discounts help defray the cost of their top-drawer stuff.) Lots of well-chosen treats, toys, accessories, and supplies available, and always a generous, knowledgeable, kind-hearted staff. The pet-bathing facilities are excellent -- a wonderful resource.

This is a fantastic store for all kinds of pet supplies and more. I am unable to bathe my dog at my…read morehome in Abiquiu, so drove the hour for their DIY setup. They've thought of everything ! They've got many different shampoos, conditioners and all of the grooming tools available for you to use. After Penny's bath, I treated her to a beautiful new harness and several new kinds of treats. The staff is very kind and helpful.

This place is tucked away & worth the effort to find…read more The prices are good & the staff is always VERY helpful. They have an amazing array of food & toys & supplies in a small space. SUPPORT LOCAL!

Somewhere along the way, I got a Gift Card for Tullivers (with NO EXPIRATION DATE...) The rude…read morelady no way it would still be valid... I said, I won't get anything then. I do not plan to try to shop there again...

Small shop PACKED with gear, food, toys, healthcare needs, beds, crates, ETC!…read more If they don't have it, they can probably get it! I also love that they always support local rescue efforts & have a bin to donate food, toys & other needs for these organizations. Friendly, knowledgeable staff. Rewards program for frequent shoppers. VERY conveniently located in de Vargas Mall.

This place had every thing i needed! Belly bands both disposable and washable, beds, small breed…read moredog food he loves, LOTS of yummy treat options, a cowboy hat coming soon!

I found a bearded dragon standing right in the middle of Old Taos Highway and was worried he might…read moreget hit by a car. Knowing absolutely nothing about reptiles (I actually thought he was an iguana at first!), I got some kind folks to help me safely scoop him into a shopping bag. My rescue mission had a few false starts: I first took him to Teca Tu, but they couldn't take him. Then I tried the Santa Fe Animal Shelter, and they couldn't either, but they suggested I bring him to Rick at Jurassic Pets. Rick took him in immediately and promised to find him a great home!

I have purchased several Cocketials and two Green Conures. They are doing fine.They are best…read morefriends. They are finally showing interest in me.

A duplicate of this message was accidentally sent to the Colorado location, but was intended only…read morefor the Santa Fe location: I have received rude, unprofessional service by an employee. I was waited on and then employee disappeared into a back room and stayed there, deliberately for 10+ minutes. Workers at the front assumed I was waited on already. There was nothing out of the ordinary about our courteous conversation. This employee has personality issues and has not been trained in customer service. I will not return here. You have lost a long term customer and I have conveyed my experience to others.

This business really cares about your pet! They are incredibly knowledgeable and offer top…read moreproducts. Our dog Luna has a very sensitive stomach and they were able to help with some great food suggestions. Other pet stores may say they have nutritionists on staff but they just give you very general advice. Here they really know! If you are looking for healthy food choices for your pets look no further.

This Petco has everything you need inside. My favorite part was the clothing selection for the dogs…read moreas it was more than I've seen before. Lots of clearance items and deals and plenty of selections for food, treats, toys, etc. The staff were sweet and my cashier helped me save some money with a deal they were offering. I dont live near here but when I am in town, I will go here for my pet needs.

Do not take your pets to be groomed at this location. The…read moregroomer cut the nails of our dog to bleeding on one foot and then did not disclose the injury when we picked up our pet. We only discovered the cut on the way back as he bled on our seat. We went to the emergency clinic to ensure no infection and to clean the wound. The supervisor said that "it happens" and did not appear to have any empathy or compassion for the mistakes that the groomer had made and was dismissive. It was frustrating to have to advocate for our pet when the damage was inflicted by Petco's own groomers. To top it off, our pet's leash was soaking when we picked him up.

We recently received a bird feeder as a present, but had none of the hardware that we needed to…read moresafely attach it to a tree or a pole, had no seed, etc. My wife mentioned that she had been thinking of getting a birdbath as well, so we decided to go and check out our options. The staff was extremely helpful and knowledgeable, and they had absolutely everything that we needed. For example, they were able to explain the different types of seed and which birds they would attract, and also warned us about how some of the materials for the birdbaths could crack in extremely cold weather so that we could pick one that would work for us and the seasons we wanted to leave it out. We now have dozens of birds visiting our backyard on a regular basis, and our one year old son loves seeing all of them. I'm headed back soon to investigate other options, like suet or a thistle feeder. Extremely highly recommended.

Paying in cash, I said to the cashier that, since they keep the credit card fee, could they just…read moreround off the penny. The negative reply blew up into an exchange wherein I was ultimately berated by an intrusive staffer saying that cash paying customers lose them money and, by asking for that penny, I was asking for a discount. Finishing with a supercilious smirk, she said SHE'd give me the penny. It's ok, I replied. I won't be back. Seriously. They clearly don't need the $3,000+ annually I've been dropping in there for the past several years. Perhaps they need to weed out customers? I'll be more than happy to oblige.

Issue#1: I waited over 15 minutes for someone to answer my buzzer at the front desk…read more Issue#2: it to to 45 minutes to drop off my dog Issue #3: the groomer was obviously sick. She told me she was and that I needed to give her extra time. At this point I should have taken my dog and left. Issue #4: I asked how they would contact me to let me know my dog was ready, she said text. SHE DID NOT TEXT ME. She emailed me. Which caused all sorts of trouble in my schedule. When I called (waited 15 min for someone to answer the phone) they said he had been ready an hour and I had to pick him up right away. It put me in a huge bind. It they would have text me, like they said they would I wouldn't be in that predicament. Issue #5: she told me if she was going to have to shave him, she would call me first. SHE DID NOT! She shaved him all the way down. Issue #6: HE DID NOT NEED TO BE SHAVED! HE WAS NOT MATTED! I was wash my dog regularly and know he just needed to be brushed. Issue #7: She was extremely unfriendly and I had to spray my dog down with sanitizer after. I do not recommend Petsmart for grooming.

Incompetent/I don't care about the customer staff! Your web…read moresite said you take walk in's for nail trimming. The "800 appointment desk" said you were available to do this until 4 pm. I got there on Aug 28 with my dog at 10:30 am to be told that no one was there to do this that day. The two employees behind the grooming counter were so unapologetic and with a nonchalalant attitude. And as a previous review states....too many hoops to jump through, especially with an unhelpful national appointments desk? Why can't we call local? We are new to the area, so you lost potential future customers. We now go to Petco!!!

What a great shop. I have gone to buy a bale of hay and roping dummy supplies as well as pick up…read morecat and dog food for Kitchen Angels. The service is so fast and friendly and they have a wonderful selection of things! From tree houses to cat and dog food and so many other supplies I don't know what to do with. I hope this little shop stays around and keep supporting the community.

Used to come here all the time when Tom and his family were the owners starting in about 1988 or…read moreso. That was some years ago. Prior to several weeks ago, the last I was here was around the time the pandemic started. I was there to get some straw bales for the garden. Finally used them all up and went back the other day to get just one bale to use for padding to store apples and various bulbs for the winter. The young woman behind the counter was very helpful and pleasant explaining the options and what was available. So I made my purchase and went to the storage area to pick up the bale. The bale that was pulled for me was about 1/3 damp/wet and not appropriate for the intended use. I asked the young man for another that was right there and he said the was for another order and he had to load up the flatbed with it and told me to move my car. I did so. I cleared some space for the bale and he drove off. I waited. There were no other bales that were dry. Most bales were stacked about 20-30 feet high and not accessible. He returned about 10-15 minutes later. Parked his vehicle, jumped out and grabbed his walkie talkie as he got out and made a call and walked away. Never acknoweldged I was still there. Never asked if he could help. Looked at me while he was starting to talk and walked off to the main building. I waited a few minutes. Never came back. I went in to the main building to ask for my money back. The entire staff was engaged in cornering a squirrel that had gotten in to the building. Finally another fellow (older. the owner?) asked if I needed help. I asked for my money back. He asked if there was a problem and I explained the above. Whereupon the young man asked if I had a problem with him. When I said that I did, he became belligerent and verbally abusive. He told me that I could and should have taken another bale. When I pointed out that they all were wet and that the dry ones required machinery to get down, he told me that I should have told him. Like, when? When he was driving away? When he was on the phone and walking away? He told me that I should have come back and asked for a refund. Hell, I wanted a dry bale, not the refund. And somehow I was supposed to know all of this in the moment without any offer of help or curiosity of what I was still there leaning against my car when he returned. It deteriorated from there with him seeming to suggest that he was going to fight/hit me right there in the main building. Unbelievable! I got my refund. I left and told them I would never be back and that I would let others know of my experience. Consider yourselves informed.