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Emex Company

3.0 (2 reviews)
Closed • 8:00 am - 6:00 pm

Services - Emex Company

Appliance repair

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Astera Heating, Cooling and Appliance Repair - Astera Service

Astera Heating, Cooling and Appliance Repair

(330 reviews)

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

Fuse Service - HVAC/ AC Repair Chicago, IL / HVAC  in Chicago

Fuse Service

(6 reviews)

Technician was assigned through warranty company…read more The technician arrived to diagnose an error in our dishwasher and was under prepared to manage the repair meaning: 1. Took 30+ minutes to remove supply and drainage lines in order to move appliance 2. Forgot to turn water off under cabinet causing flooding and was not prepared with rags or buckets these are things I had to supply Once problem was discovered they explained that parts would need to be ordered The following week, without proper notification, the technician stated they were on the way and would be there in 20 minutes Upon actual repair the observations were the same as above and now comes the additional issue of the gasket being warped because of the tugging and pulling. The dishwasher will operate but will no longer hold water. Again, no rags no buckets no control over water all over my kitchen except for rags and buckets I knew I needed to be prepared with to mitigate potential damage. The technician stated it was because our water supply from was from the hot side and was too powerful. I called a licensed plumber right in front of him and they looked later, and stated there was no issue. Also should note I have a home inspection report that is under 12 months old which cited no issues In summary, The initial service call was $105 ($100 plus needed me to pay bank service charge) Plumber is a friend and did not charge me for his time A new dishwasher was required a comparable dishwasher installed was $750 And either a repair or entirely new cabinet needs to be estimated

They were very responsive. Professional technician did an excellent job installing a gasket on my…read morewasher

Emex Company - homeappliancerepair - Updated May 2026

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