Knowledgeable and friendly staff. They quickly figured out and fixed my mechanical problem. They are now my LBS as two closer shops have closed. read more

Friendly, knowledgeable service, good inventory. You will not believe the inventory in stock when you look at the size of the place, and whatever they do not have they will get you fast. They will price match on most Internet prices. They let you do test rides, and will spend the time with you that you need. You can pay extra for a pro bike fitting by owner Brent Emery, who won a silver medal in cycling at the 1984 Summer Olympics, and is extremely knowledgeable about all things cycling. Even if you don't do that, however, you will be sold a bike that is best for you and we be fitted on it before you go out the door. Brent also has a special affinity for adapting bicycles to those with disabilities, so there is a place in heaven for him because of that! read more

I love this store. They're knowledgeable and informative. I bought my bike there more than 20 years ago and it's back for a tune up. I highly recommend!! read more

Just ordered an adaptive bicycle for my daughter who has special needs. Brent, one of the owners, could not have e been more kind, helpful and caring about my daughter's specific needs. They have been in business for a very long time and seem to really care about their customer's wants and needs. read more

An absolute gem of a place and team. Highly recommend. I just moved back to Milwaukee and was hoping to find "that" local bike shop... the one where they personally care for you, give you tips and ideas (tail light for my seat post so cars more easily notice me) that you wouldn't have even thought about, have everything you could ever want (down to the lightest tubes and a CO2 Inflator and cartridges for my saddle bag), and make you feel happy/comfortable being there. Found it. And feel so fortunate. 5-Stars. Awesome experience. Plus, Brent Emery, owner of the store off of Capital who won a Silver Medal for the US at the Olympics, is a gentleman with a heart of gold. I've also been to their Menomonee Falls store once - run by Brent's brother Ben. Same excellent experience and great team. Thank you! read more

Just bought a bike from Emery's, and the service was nothing short of exceptional. It was very, very busy and they did the best job acknowledging everybody and trying to get everybody set up. They were extremely knowledgeable, helpful and gave advice & input. After setting me up to ensure my bike was perfectly fit to me, we talked about sports, triathlons, community etc. very personable and caring team! They also had a great variety of bikes- higher price points, lower price points, new, used and bikes for disabilities.! I'd highly recommend if you're interested in a bike- go here! read more

I've known Brent for years, always has been honest and fair with me, also extremely knowledgeable. Most people probably don't know this but he also has dedicated himself and the store to making adaptive bikes for people with disabilities. He has some amazing stories about the people he has helped. read more

I've been going to emerys for years and have always heard negative things but I personally was always satisfied....that was until this march. My brother ordered a top end racing bike and had it built and packed for shipment to him. I picked it up already boxed up and ready to go, took it to UPS and off to my brother who was anxious to have his new sweet ride. That is until it showed up... Opened the box and the bike had zero protection or packing. Just stuffed into a box with a little foam wrap in a few random spots. Paint was scuffed in a few areas and then everyone's worst nightmare...the frame was cracked. Emerys was notified and my brother was told by Brent (the owner) that he packages it perfect and the bike was perfect when he gave it to me. So any damage is on UPS and he hopes we got insurance. Fast forward a few weeks. A local bike shop looks over bike says damage may have been done by UPS but cause was poor packing, UPS inspects and comes to same conclusion. Brent was notified again...same response that it was fine when it left his shop, not his problem and no he will not take it back. So, everyone involved except Brent says the cause of the damage was Brent's subpar packing but as of today Brent still refuses to do anything. Essentially took our $6,000 and delivered a "new bike" with a cracked frame and scratches and paint rub. And now we are forced to spend another 500-$1000 to fix the problems and now the new top end bike isn't really new as it has a repaired frame. We didn't pay for a broken and repaired bike...we paid for a new one that is perfect. Bottom line...Brent may be knowledgeable and helpful while selling you something but don't expect any help when his products for whatever reason fail as he won't stand behind them or you as his customer. All he cares about is your money and once he has it you are nothing anymore. Spend your money elsewhere as there are many other options across the city. read more

Beware, they are very busy now since Covid made Everyone a biker. They showed us a bike that was supposedly available on the floor. Measured my son. We paid, traded in his bike at a loss for a measly $20, leaving kiddo with no bike for almost two weeks. Planned a trip based on their promise of taking a week and a half to put a kickstand and water bottle holder on it. Called after a week to find out that the bike we were promised was available and was already assembled was actually sold online while we were in the store. Then found out they placed an order for the wrong size bike, thankfully not built yet. Promised us the bike would be ready today. Called and left a message: no response. Called hours later, and told bike would maybe be ready by the 31st. Told them we'd have to cancel our trip. Now it will be ready tomorrow at 10. Still have to cancel our trip. Very disappointed. The initial experience was pleasant. I understand when a business is busy. But two broken promises in a week is not cool. I prefer to support local businesses, but stuff like this makes it hard. So beware. Don't go if you need something fast or desire accurate information you can plan around. read more

I walked in with a picture in hand not really knowing what I needed or where to find it in their shop. Once the man working behind the desk wrapped up he quickly greeted me and asked how he could help. Upon seeing my picture he goes "You're incredible for taking this picture, it's so smart!" Grabbed exactly what I needed and got me checked out. During check out he made sure to inform me of some public group rides they facilitate and certainly made me feel as though I would be welcomed warmly. I will definitely be going back to Ermerys for my biking needs! read more

Brent and Matt at Emery's were extremely helpful and knowledgeable when I recently went in to purchase my new Trek X-Caliber. So pleased with the service I experienced, I ended up going back to get a new Trek for my daughter. Overall great experience. I would definitely recommend the shop to anyone. Thank you, Emery's! read more

I can't think John enough for the excellent service. This is my first experience at Emery's and because of his kindness and willingness to make sure I was taken care of, I want to express my satisfaction! He totally accommodated me and made me feel like my business was important. Thanks!!! read more

When you are about to overspend on a bike, you don't expect the salesman to tell you that you don't need to spend the extra money because the performance you will get is just as good from a lower priced model, do you? When you are about to pay them to re-tape your handle bars, you don't expect the person at the counter to sell you tape and instruct you how to do the taping yourself so you can save a few bucks, now do you? When you pick up you bike after a tune up and find a flat tire, you don't expect to get a tutorial on subtle nuisances of fixing the tire, removal of several teeny, tiny shards of glass embedded in the tire, or some advice on tire size performance on rough roads, do you? Well, these are all my first-hand experiences with Emery's excellent customer service I've been coming here for a few years and have had a lot good luck from shoe fittings, bike purchasing, repairs, etc.... This place can be a little intimidating if you are a novice biker but they always make me welcome even with my stupid questions! They aren't perfect and parking can be rather inconvenient at times but overall, I am a regular and will continue to be. They are a great neighborhood shop! read more