We had a bad experience with Emerson Paints. They were supposed to show up one morning, but we had to call when they didn't. I was told they had "forgotten" to notify the actual painting crew, but they would have someone there very shortly. One man showed up, but he said it was too late to actually start the painting, so we agreed that they would start the following day. This job was supposed to use 11 gallons of paint and take between two and three days to complete. The three-man crew rushed to get it done, as they were overbooked. They were in and out of here in eight hours which included their lunch break. We questioned how they could put the second coat on that quickly, and were told that the paint dries fast. It definitely shows that this was a rush job. My husband has had to "touch Up" numerous places, and we are continually cleaning paint off the woodwork. There were five gallons of paint left over that were included in the quote that we cannot use elsewhere. As time passes, we keep finding paint on our varnished woodwork and hardwood floors. We were told the job would be inspected. When I called the Project Manager, he said we were supposed to go over it with the crew that did the painting. We had done that, but some of these problems would not have been noticeable in such a rushed state. I asked to speak to the business owner, and the Project Manager said I couldn't. I have since called and left a message for the owner, Daniel, to call me back. This has never happened. All in all, we are "extremely dissatisfied" with the way Emerson Paints have performed.
Daniel responded to the above review on Yelp. He states they ordered "a little more paint." They used 6 gallons, but ordered an additional 5 gallons -- almost double what was needed. I had more concerns when I spoke with Edgar, but he refused to let me speak to the owner. Daniel also states that I waited 2 months to complain. I sent an email on Feb. 12 asking for a response, but never received it. I also called last week asking for Daniel to call me hoping to privately voice our complaints to him. Still no response, so this seemed to be the only way to get a response. It appears he doesn't really care, unless a dissatisfied customer makes a public complaint. Their quote was for 2 to 3 days of work, and 11 gallons of paint. They worked one day and only used 6 gallons.
Guess who had to pay for their discrepancies! read more