If and when you are seeking honest, processionally trained, compassionate and empathetic emergency…read moreveterinary staff and their services; AESH Byron Center is your answer! Pricing is competitive, check-in is efficient, communication is effective and most importantly, commitment to the special needs of your pet are proven through dedication of 24 hour emergency services. Based on our own personal experiences, we can assure you that you will be able to trust these people to care for your pet and their critical needs! Please consider AESH Byron Center for your needs and your "special friend," today! Tim and Heather Duthler

They removed my google/flagged my review because they know it looks bad for them. We brought our…read more3.5-year-old cat to Byron Center Emergency Vet because she suddenly stopped eating and drinking and was not acting like herself at all. We were there for hours and paid over $1,500-1600, expecting answers or at least a clear plan. They ran bloodwork and said there was no diagnosis. Later they mentioned doing a urinalysis, but this was never clearly explained during the visit, and it was confusing how that was even obtained given her condition and lack of fluids. Well come to find out they did give her fluids, but didn't mention to us at all that they are giving her fluids but everything else they were doing we were told of and the charges for it. At discharge, we were sent home with gabapentin and a dewormer, despite no clear confirmation that worms were present. When I asked during discharge whether worms were actually confirmed, the staff member seemed unsure and said they were "umm just treating her symptomatically." There was no clear explanation, no real guidance, and no next steps laid out for us. Most frustrating of all, our cat has not improved. She is still unwell and has since vomited white foam again, which tells us something was clearly missed or not addressed. This review is not about the money, we would have paid whatever it took if there had been transparency, communication, or answers. Instead, we left feeling dismissed, confused, and helpless, with a very sick pet and no direction. For an emergency veterinary facility, the lack of communication and follow-through was incredibly disappointing. I would not recommend this place to anyone expecting clarity, advocacy, or thorough care for their pet.

We have had to have multiple visits to the ER and every time they have been wonderful, caring,…read morequick and good at explaining what was going on with that current pet emergency. I would highly recommend them for superior emergency care for dogs or cats when you know you can't wait to see your vet and your animal needs a doc. Compassionate people from the receptionists to the vet techs to the vets. Great vet service.

Terrible experiences everytime we've gone to this clinic. One dog was misdiagnosed with an "upset…read moretummy" and died 3 hours upon returning home. Another dog last week was given antibiotics for a UTI after waiting 4 hours. A week later, blood was still present in her urine and she had no UTI. We took her to our local VCA clinic where we were told she likely needed emergency surgery for pyometra. Not trusting VCA Emergency to handle any continued care, we took her elsewhere and after extensive bloodwork, tests, ultrasounds and xrays, it turns out she did not need emergency surgery and it was either a cyst or an ovarian remnant missed during the spay (also performed by my local VCA clinic). We are waiting for bloodwork from the lab to confirm. All this testing only cost $1400 at Emergency Veternary Care Center Kalamazoo. Don't go to VCA Emergency unless you want to pay hundreds to thousands of dollars for multiple misdiagnoses on multiple dogs and have one pass at home. Go to EVCC for emergencies. The care was quality and they provide payment plans.

I am very surprised that AEH has a 3 star rating! AEH was…read moreabsolutely incredible for our cat June. June was sick and had to be hospitalized for two nights. It was the hardest 48 hours of our life but AEH texted us updates and sent us pictures of our sweet girl. We were also happy that we got to visit her during her stay. The facility itself is state of the art. It is a beautiful place. When you visit, they also have a coffee, tea and water station which is very nice when you are waiting. I have no words to describe how kind, professional and compassionate the staff are. Everyone we came in contact with was soft spoken, polite and understanding. I am convinced you all are real life angels! I could never do what you all do but our family is so thankful for your expertise. We will recommend AEH over and over again. I hope we never have to go back but if we do, it will definitely be AEH!

We can't thank Animal Emergency and Specialty Hospital of Grand Rapids. Our little girl Grace was…read moresuffering Saturday night from a nightmare that was/is still hard to comprehend. I have NOTHING against the home services to help your pet cross over, but they couldn't make it to our home till the following day. We couldn't see our little girl suffer one more hour let alone another day. We'd been up over 12hrs by the time we found you guys online searching for help. If we had known your hospital existed 24/7 our little girl would have been there within a couple of hours of her initial suffering. When we called you explained what to do online to register, call on our way out to let you know our ETA, and had a room ready and waiting for us. The room was off of your lobby area and quite private and comfortable for all of us. You told us many times we could sit with her as long as we wanted. I know we kept apologizing to the staff, but we didn't want her to suffer one minute more. You understood and took her quickly back to ready her for her journey. When you brought her back in wrapped in a fleece blanket; ready for those last few moments with us; again you took the time letting us know the procedure of what was going to happen and what to expect further on. When our baby starting showing signs of stress again; you let us make the final call to help our little one so she didn't suffer anymore. For that we're grateful. Your warmness, kindness, and sincerity will never be forgotten. Thank you for the beautiful experience of letting our last bond be holding her in love; while she crossed the rainbow bridge. Bless your staff! Forever in your debt The Henleys Grace, Mom, & Dad

I had a unique experience with Blue Pearl when my cat Barney went in for what I thought would be a…read morefairly routine surgery, but ended up being a roller coaster of ups and downs over the course of a week that fortunately ended on a very good note. I can confidently say that all the doctors, nurses, and staff that I have encountered truly care about our pets. I spent hours in the ICU comforting my cat while he was fighting to recover and I saw tears in doctors eyes for other patients & clients; I heard the unfiltered surprise and determination in their voice when they would be called away on (another) emergency, and I felt their professionalism as well as compassion in every interaction. I wish I could name everyone to whom I am eternally grateful for taking care of our sick pets, but I know there were people on my pets' care who I never even met because they were behind the scenes! And I'm just as thankful for them as I am to the doctors and nurses who I did have the pleasure to meet. I trusted them with my pets' lives and I know they did everything they could to keep them healthy, even when circumstances don't always follow the path we'd wish. Thank you to everyone at Blue Pearl, we'd be lost without you!

The specialty doctor's here are great. Very knowledgeable, helpful, nice, but very expensive. I'm…read morenot sure about their emergency services as I've never used them. The facility is very nice, it's brand new. The employees are incredibly nice.

Our black kitty, Abby had an appointment at 6:40pm for routine checkup/shots. Plus I wanted to get…read moreher flea and tick stuff. Their staff was fast and friendly/ Abby has been going there for past 9years. Abby trusted Dr. Judy with shots and standard exam. We were on our way home inside half hour. They really give fast professional service, while caring for our animals. I would not take Abby anywhere else. These folks seriously have whats best for our animals in mind. Bonnie Kolarik

10/10 Recommend! Took my cat here who is a bit of a problem child and has issues passing stool…read more They were able to remove all the stool, give me medicine and an x-ray for cheaper than my usual vet! And actually fixed the issue! Definitely going back here again with any further issues.

How could i even give anything but a 5+ stars. My 15 1/2 best friend was in need of end of life…read morecare on a Sunday. They treated us like we had been a patient for all those years on our only visit. Very personal assistance and i could think of nothing that made that experience easier or better than they gave us. I am so appreciative of them and wouldn't hesitate to go there next time. They even put him in a carring bag after he was gone and personalized hand written messages on the bag. Thank you for making this horrible duty better.

EDIT: I changed my rating from 3 to 4 stars. Shortly after completing EVCC's feedback form and…read moreexplaining that our vet hasn't received the medical records they sent me an email and immediately sent over our dogs records and called our vet to be sure they received them. Overall the experience was good. They were very gentle with our dog who was in a lot of pain. They did X-Rays to be sure nothing was broken. Thank goodness she didn't have any broken bones. The wait time wasn't terrible. As expected with any emergency veterinary clinic the cost of high, over $1000. We were told they would be sending the medical records to our normal veterinary clinic however it's now July 29th and our visit was on July 14th and still nothing has been sent to our regular vet and we have a follow up visit with our regular vet tomorrow...this is very frustrating as our vet would like to see the X-Rays and blood work that was done at EVCC.

It's too bad so many 5 star reviews are being hidden by Yelp's algorithm because I don't think 2.5…read morestars is at all representative of Mapleview. We've been very blessed by the staff at Mapleview over the years where we have close family connections. Dr. Bader himself and his daughter cried when he had to put our family dog down. It doesn't get more compassionate than that. We are so thankful for their massive generosity and learning experiences over the years. The staff truly does have a passion for helping animals. They offer an in-house pet rescue/adoption service called Headin' Home that operates out of Mapleview where they strive to find perfect fur-ever homes for cats and dogs. And I know for a fact that if you board your dog there, it'll get lots of love and kisses from a certain staff member named Mackenzie! They also provide the community with their annual Petapalooza every June which is such a fun outing for pet lovers. There's something for everyone - an incredible raffle and silent auction, tons of vendors and entertainment, pet adoption, and a pet costume contest. Plus Dr. Bader does his part as a global citizen by building relationships with Guatemalan vet clinics!

We had a wonderful experience at this office while visiting near Holland with our 16-yo dachshund…read more The staff was kind and fit us in. We received great care.

love both locations - we have 2 dogs - have used both locations - always amazing! Love their…read moreattention to detail - and it is great to see how much they genuinely care about our girls.

Bruce was the best dog and he was an incredibly important dog. He was there when we just got…read moremarried. He watched me travel for 5 years solid and helped keep my wife happy/sane. He watched us bring both our kids home. When we retreated from Chicago to Holland during covid we knew Bruce may not come home with us. It crushed our small family but we wanted to have the best times we could with him. Ottawa Animal Hospital was the very best help and treatment we could have asked for during Bruce's last days. They were tremendously patient with our numerous phone calls. They provided both traditional and alternative treatments to make him comfortable. When Bruce's last day came they came to us to help make our final moments easier on my small children. I can't say enough good things about all the providers - I believe we worked with all of them and they are exceptional. Thank you for the compassion and helping Bruce.

I have had OAH as my pets vets for about ten years (3 cats, 2 dogs). Currently have two cats and…read moreone pup. While it is expensive, and I could wish there were ways to get services cheaper, I recognize that's just not the world we live in (and you get what you pay for). The office staff and vets are wonderful. I especially appreciate Dr. Turner. She listens well and communicates clearly. I would recommend OAH to anyone and everyone.

The vets are very knowledgeable and out the pets care first. The front desk is amazing and very…read morecustomer friendly. The clinic is always clean!

My potbelly Juliana pig has been going here for 5 years, and after calling them desperate for…read moreinformation and to come see my pig after he sustained some sort of leg/hoof injury, I was told they can either come give him a shot for pain or put him down.....when I questioned this outrageous suggestion I was told that they don't normally see mini pigs and only see commercial pigs "after I've been going here for over 5 years now" since dr brown has left they have been 0 help and act like they have no idea what they are doing. I've begged them just to come out and take a look at him and I was told no and given a list of other vets in the area. Idk what's been going on lately with this vet but they have taken a complete 180 and I am not happy. To only suggest putting him down and refusing to even come see him is outrageous. They have gone from a 10/10 to a 1/10 very quickly. Beware.

My sister and I are pet/house sitting and one of the pets is a 16-yr old potbelly pig. On Sunday…read moremorning she wouldn't come out of her igloo, and it looked like she might be dying. We had no idea what to do! Btw, I am 72, my sister 67. We called vets, Googled pig care, and got no direction; so we left her alone and prayed she wouldn't die! Monday I called more vets but no one knew anything about potbelly pigs! Finally someone told us about MSVS, I called and spoke to Patty who told us the vet, Dr. Brown, would be in touch. When we talked he gave me wonderful advice and was so understanding and knowledgeable, but most importantly he gave us hope and courage to get the pig up and out! I really wish someone had taken a video of us...two grey-haired women hollering at a pig as we reached in, took a hold of her back legs and pulled her out, squealing at the top of her lungs!!! We were ALL panting and exhausted after that!!! Dr. Brown, you are wonderful!! You are now a major part of the BEST. DAY. EVER!!! You helped us save a life; we truly could not have done it without you! Thank you!!