We have had to have multiple visits to the ER and every time they have been wonderful, caring,…read morequick and good at explaining what was going on with that current pet emergency. I would highly recommend them for superior emergency care for dogs or cats when you know you can't wait to see your vet and your animal needs a doc. Compassionate people from the receptionists to the vet techs to the vets. Great vet service.

Terrible experiences everytime we've gone to this clinic. One dog was misdiagnosed with an "upset…read moretummy" and died 3 hours upon returning home. Another dog last week was given antibiotics for a UTI after waiting 4 hours. A week later, blood was still present in her urine and she had no UTI. We took her to our local VCA clinic where we were told she likely needed emergency surgery for pyometra. Not trusting VCA Emergency to handle any continued care, we took her elsewhere and after extensive bloodwork, tests, ultrasounds and xrays, it turns out she did not need emergency surgery and it was either a cyst or an ovarian remnant missed during the spay (also performed by my local VCA clinic). We are waiting for bloodwork from the lab to confirm. All this testing only cost $1400 at Emergency Veternary Care Center Kalamazoo. Don't go to VCA Emergency unless you want to pay hundreds to thousands of dollars for multiple misdiagnoses on multiple dogs and have one pass at home. Go to EVCC for emergencies. The care was quality and they provide payment plans.

Review for Family Friends Veterinary Hospital…read more Over the years, we've taken a lifetime series of hounds and bulldogs to Family Friends. I've always wondered why they chose the name Family Friends. At first, I assumed it was because pets are members of the family, and the name had a nice ring to it. Over the past few days, I understand it differently. Family Friends are truly friends to our family. It's a large practice with a remarkable staff--every one of them kind, caring, knowledgeable, and professional. Many practices achieve "friendly." Family Friends has created something more: a place where each staff member steps forward like a true friend, without hesitation, and goes the extra mile. That sets them apart. This past week, as we worked to connect with specialty veterinary services for our dog, Family Friends exchanged supportive emails, answered questions, and listened patiently as we tried to talk through tears. They took time with every visit, showed genuine care, and did everything they could to help us move forward. Their kindness has made a very difficult time feel less overwhelming. Friends are awesome; friends who also know what they are doing--each and every one of them--are deeply appreciated. We do not yet know the outcome for our dog. What we do know is that, whatever lies ahead, we have been supported by wonderful people, and their care has meant a great deal to our small family of two people and two dogs. Family Friends has lived up to its name in ways we never expected. - Carol G.

We've trusted Family Friends with several of our dogs over many years, and they have always been…read morecompassionate, genuine, and caring. They take the time to explain things clearly, offer practical advice for care at home, and never push unnecessary services. Their urgent care hours have also been an incredible help to our family. Some visits have been especially difficult due to heartbreaking diagnoses, and their kindness and support during those moments have meant so much to us.

I am very surprised that AEH has a 3 star rating! AEH was…read moreabsolutely incredible for our cat June. June was sick and had to be hospitalized for two nights. It was the hardest 48 hours of our life but AEH texted us updates and sent us pictures of our sweet girl. We were also happy that we got to visit her during her stay. The facility itself is state of the art. It is a beautiful place. When you visit, they also have a coffee, tea and water station which is very nice when you are waiting. I have no words to describe how kind, professional and compassionate the staff are. Everyone we came in contact with was soft spoken, polite and understanding. I am convinced you all are real life angels! I could never do what you all do but our family is so thankful for your expertise. We will recommend AEH over and over again. I hope we never have to go back but if we do, it will definitely be AEH!

We can't thank Animal Emergency and Specialty Hospital of Grand Rapids. Our little girl Grace was…read moresuffering Saturday night from a nightmare that was/is still hard to comprehend. I have NOTHING against the home services to help your pet cross over, but they couldn't make it to our home till the following day. We couldn't see our little girl suffer one more hour let alone another day. We'd been up over 12hrs by the time we found you guys online searching for help. If we had known your hospital existed 24/7 our little girl would have been there within a couple of hours of her initial suffering. When we called you explained what to do online to register, call on our way out to let you know our ETA, and had a room ready and waiting for us. The room was off of your lobby area and quite private and comfortable for all of us. You told us many times we could sit with her as long as we wanted. I know we kept apologizing to the staff, but we didn't want her to suffer one minute more. You understood and took her quickly back to ready her for her journey. When you brought her back in wrapped in a fleece blanket; ready for those last few moments with us; again you took the time letting us know the procedure of what was going to happen and what to expect further on. When our baby starting showing signs of stress again; you let us make the final call to help our little one so she didn't suffer anymore. For that we're grateful. Your warmness, kindness, and sincerity will never be forgotten. Thank you for the beautiful experience of letting our last bond be holding her in love; while she crossed the rainbow bridge. Bless your staff! Forever in your debt The Henleys Grace, Mom, & Dad

I had a unique experience with Blue Pearl when my cat Barney went in for what I thought would be a…read morefairly routine surgery, but ended up being a roller coaster of ups and downs over the course of a week that fortunately ended on a very good note. I can confidently say that all the doctors, nurses, and staff that I have encountered truly care about our pets. I spent hours in the ICU comforting my cat while he was fighting to recover and I saw tears in doctors eyes for other patients & clients; I heard the unfiltered surprise and determination in their voice when they would be called away on (another) emergency, and I felt their professionalism as well as compassion in every interaction. I wish I could name everyone to whom I am eternally grateful for taking care of our sick pets, but I know there were people on my pets' care who I never even met because they were behind the scenes! And I'm just as thankful for them as I am to the doctors and nurses who I did have the pleasure to meet. I trusted them with my pets' lives and I know they did everything they could to keep them healthy, even when circumstances don't always follow the path we'd wish. Thank you to everyone at Blue Pearl, we'd be lost without you!

The specialty doctor's here are great. Very knowledgeable, helpful, nice, but very expensive. I'm…read morenot sure about their emergency services as I've never used them. The facility is very nice, it's brand new. The employees are incredibly nice.

My family has taken 5 cats (one pregnant) and 2 dogs to Magrane and have had nothing but good…read moreexperiences. We've now seen five different doctors and all have been great. They are always accommodating and take such great care of our animals! I love that they are a cat friendly practice. I recommend Magrane to all my friends! I understand that I am financially fortunate enough to afford an average of $100 for an appointment, but the service and convenience is worth it to me.

I love Magrane as an overprotective pet mom, there is no one I trust more. They are very good at…read morehandling the pets and educating pet owners. I will always recommend Magrane to any pet owners who are looking for a good vet. I've had experience with many of the vets and all of them are good at what they do! My dog, who was originally scared of the vet, is even warming to them because they are so good with him.

Our black kitty, Abby had an appointment at 6:40pm for routine checkup/shots. Plus I wanted to get…read moreher flea and tick stuff. Their staff was fast and friendly/ Abby has been going there for past 9years. Abby trusted Dr. Judy with shots and standard exam. We were on our way home inside half hour. They really give fast professional service, while caring for our animals. I would not take Abby anywhere else. These folks seriously have whats best for our animals in mind. Bonnie Kolarik

10/10 Recommend! Took my cat here who is a bit of a problem child and has issues passing stool…read more They were able to remove all the stool, give me medicine and an x-ray for cheaper than my usual vet! And actually fixed the issue! Definitely going back here again with any further issues.

Since our dog was born, he has been a patient there, but during his most recent visit for his…read moreyearly checkup we had a traumatic experience. My emotions were taken advantage of and almost scammed. They took him away to examine him and came saying he had a heart murmur. They wanted us to pay nearly $500 to sedate and examine him. At that point I was beyond tears hearing the possible state of my dog. As were figuring out the next steps words were exchanged between my mom and the vet which they refused us service and left my dog on the ground. As I'm leaving, I asked am I good to leave and the lady says yes so, I go to my car, and another comes out of the building very aggressive and pointing her figures at me saying I have a fee to pay but I was unaware because the other lady said I was good to go. Keep in mind I am in the car trying to collect myself and find alternative veterinarians during this moment. Also, we had concerns about his eye that were never addressed. During the same day we visited another vet, and he did not have a heart murmur and was perfectly healthy besides his eye needing eye drops. Overall, please be careful of scammers and get second opinions. We do not recommend this vet. We've NEVER had issues with them until this visit.

All my dealings with this vet clinic have been extraordinary. The support staff is pleasant and…read moreextremely helpful, and the doctors are gentle and patient. Recently, I needed a copy of my pet's vaccination record for a new groomer, and it was emailed to me within minutes of me requesting. Love them, highly recommend.

I was visiting family from out-of-town over the 4th of July when I had to make an unexpected…read moreemergency visit for my dog. From the moment we arrived a little before 10pm, the staff was kind and professional. The facility was clean and well-organized, and intake was handled promptly despite the holiday rush. Linda at the front desk was especially sweet and kept me updated throughout the visit, which really helped ease my anxiety. Our Vet Tech, Rachel, was fantastic--thorough, knowledgeable, and had a great bedside manner. The only downside, if I had to mention one, was the wait time (just over two hours), but given it's an ER vet and they were clearly busy, it was understandable. Overall, I had a great experience and would absolutely recommend EVCC to anyone needing emergency veterinary care in the Holland, MI area.

Everything about this office is AMAZING! We brought our senior dog in between 10-11pm last night…read more We were greeted at the front desk by the sweetest lady named Linda. She has the calmest, sweetest voice. She is definitely a huge asset to your office. Everyone was extremely kind, professional, took their time with us to answer all of our questions. Zero pressure! Sadie ended up being admitted for the night. We are so thankful for everyone at this office. She is doing well tonight. Snoring away as we type

I love this vet clinic! It is family owned and they do a great job of making you feel like part of…read morethe family! We take our Olde English Bulldogges there and love that the care is not only thorough but affordable. Dr Bruce is extremely smart and does a great job of educating us. Last year he performed surgery on our bulldog's hematoma (surgery for Bulldogs are always dangerous because of their normal airway restrictions), but he and his wife, the surgical manage, took great care of Truman. Their repair was as good as a certified plastic surgeons! You can't even tell they operated on him when you look at him. This saved his ear and Truman's self esteem! Lol I bred Bulldogs once and would never take my Bulldogs anywhere else! I highly recommend this clinic, if yyour pes but don't want to end up in the poor house when caring for them.

We are very happy we found this clinic for our Daisy 3 years ago. The staff is helpful,…read moreknowledgeable and well organized.

The staff here is very skilled and give good care! I have been using their services for years with…read more3 dogs! It seems tho that since they joined the VCA group their prices have greatly increased . I have heard many people that are dissatisfied with this.

Great experience! Our dog Stella,(6 yr old Pom) was well taken care of. The staff were very…read morefriendly, good vibes! Doctor McCal was a good listener & adressed all our concerns. She was very knowledgeable and experienced. Her assistant, Bridget was super friendly, & treated Stella with lots of affection. Prices were fair too. Thanks to All @ VCA Richland