Review for Family Friends Veterinary Hospital…read more Over the years, we've taken a lifetime series of hounds and bulldogs to Family Friends. I've always wondered why they chose the name Family Friends. At first, I assumed it was because pets are members of the family, and the name had a nice ring to it. Over the past few days, I understand it differently. Family Friends are truly friends to our family. It's a large practice with a remarkable staff--every one of them kind, caring, knowledgeable, and professional. Many practices achieve "friendly." Family Friends has created something more: a place where each staff member steps forward like a true friend, without hesitation, and goes the extra mile. That sets them apart. This past week, as we worked to connect with specialty veterinary services for our dog, Family Friends exchanged supportive emails, answered questions, and listened patiently as we tried to talk through tears. They took time with every visit, showed genuine care, and did everything they could to help us move forward. Their kindness has made a very difficult time feel less overwhelming. Friends are awesome; friends who also know what they are doing--each and every one of them--are deeply appreciated. We do not yet know the outcome for our dog. What we do know is that, whatever lies ahead, we have been supported by wonderful people, and their care has meant a great deal to our small family of two people and two dogs. Family Friends has lived up to its name in ways we never expected. - Carol G.

We've trusted Family Friends with several of our dogs over many years, and they have always been…read morecompassionate, genuine, and caring. They take the time to explain things clearly, offer practical advice for care at home, and never push unnecessary services. Their urgent care hours have also been an incredible help to our family. Some visits have been especially difficult due to heartbreaking diagnoses, and their kindness and support during those moments have meant so much to us.

I can't say enough good things about Dr. Tittle and everyone at Eastown Veterinary Clinic…read more Everyone's love of animals is palpable the second you step in - the gals behind the counter happily greet us and our fur-baby each time, for instance. We had a routine follow-up, and our visit was massively delayed - because Dr. Tittle was assisting two dog emergencies (ingestion of chocolate and a heart attack). The entire staff was extremely apologetic, but frankly, I don't mind waiting; if that were my pet, I'd want my vet to be able to give that much time and attention. And Dr. Happel actually figured out our kitty had feline herpes, after we'd spent 2 years trying to manage her inappropriate elimination. Plus, they're reasonably priced, and with the app, it's easy to keep track of appts and prescriptions. Enthusiastic, incredibly friendly, and exuberantly in love with our furry family members - I couldn't ask for a better place to take our kitty.

Yes, Eastown Vet is pricier than most vets, but you get what you pay for: the great service and…read moredetailed, up-to-date knowledge of its staff and vets, including dental specialists. In my 5 years of experience taking my chihuahua here, it has been worth it!

My Favorite Vet! Dr.S is just amazing with our dogs and is always so kind to us! Our dogs love…read moregoing to the vet.

Absolutely outstanding. Dr Stasiak has taken a lifelong interest in veterinary medicine and has a…read morefull grasp of the situation using deductive reasoning. He recognizes problems quickly, makes quick and accurate diagnoses and treats proficiently. He is compassionate and our newly rescued dog sensed this. She was very relaxed around him. His staff obviously emulates him and the clinic is a care center, not putting profit first.

This is a review you never want to have to write... to be honest…read more When the time came for us to make the difficult decision to send our 11.5 year old bulldog to heaven, I knew that we wanted him to be comfortable and stress-free at home. I had used another pet hospice company a few years prior for our first dog, but they were not open on Sunday and I wanted to make the appointment for Monday. Lap of Love came up on Google as another option in Grand Rapids - they are new in the area in the last 1.5 years. They were open and taking calls on a Sunday and after going through their website, i decided that I was comfortable enough to make the phone call. I had my hesitations due to the company being a national chain but reviews put me at ease; the local Grand Rapids Lap of Love is a local vet team. The initial phone call was easy enough. The person who I spoke with was very sympathetic and let me cry and compose myself multiple times while making me feel comfortable to do so. I appreciated that they did take payment at that time, so I would not have to worry about it the day of. They sent a conformation email after the phone call with any info we may need. The day of Dr. Kelly called to let me know she was on her way and gave me her ETA. When she arrived she was very kind, gentle, and sympathetic to the situation. She explained everything in detail before she started, talked with us about our boy, and made the whole situation as easy as possible. She walked us through everything she was doing, always asking permission before she did anything. She put us at ease with her gentle nature and her compassion. She told us to cuddle him, lay with him, hold him, or whatever we wanted. She would work around us. Giving us the freedom to feel comfortable and not awkward during such a sensitive time. She took a paw print for us, offered to trim a lock of hair, and gave us a booklet on grieving for a pet before she left. As we had opted to take care of his remains, she made sure we were okay and had everything we needed and any questions we had. The following day she sent a very nice email expressing her sympathy and offering some support options, should we need it. I am so thankful for compassionate Dr.'s like Dr. Kelly who are there to help families in such a difficult time. Loosing a pet is hard and having to make the decision to end their suffering is gut wrenching and such a hard choice to make. I am very thankful for the option to do it at home where our dog was comfortable, stress-free, and relaxed. Should anyone find themselves in the situation where they have the luxury of letting their pet pass at home, I would highly recommend to look into at home euthanasia - Lap of Love was truly great.

The gentleness, kindness and compassion shown us and (our sweet cat) Zoe by Dr. Kelly Daly was so…read moreappreciated. It was so hard to let her go. We wanted her to go in the best way possible and Dr. Kelly made that happen. We will miss Zoe always and remember Dr. Kelly for being there, Thank you The Ver Hage Family

Breton Village Animal Clinic has been our veterinarian office of choice for our kitties and our…read morenewest puppy Molly. Their friendly team provides individualized care that is incomparable to other vets we have seen in the past. Our poor Molly is apparently afraid of white coats - and upon learning this, they updated her chart and so they can make sure staff are not wearing coats when she comes. Even though she needed bloodwork at our visit today, the staff gave her plenty of treats and attention (the one thing she values most of all) to the point where she did not want to leave. We are so grateful to have found a clinic that gives our pets the same love and care that we do.

We came here because our cat was not mobile…read more They took the time to check and validate the options for us before recommending anything specific. Very good experience.

I had a unique experience with Blue Pearl when my cat Barney went in for what I thought would be a…read morefairly routine surgery, but ended up being a roller coaster of ups and downs over the course of a week that fortunately ended on a very good note. I can confidently say that all the doctors, nurses, and staff that I have encountered truly care about our pets. I spent hours in the ICU comforting my cat while he was fighting to recover and I saw tears in doctors eyes for other patients & clients; I heard the unfiltered surprise and determination in their voice when they would be called away on (another) emergency, and I felt their professionalism as well as compassion in every interaction. I wish I could name everyone to whom I am eternally grateful for taking care of our sick pets, but I know there were people on my pets' care who I never even met because they were behind the scenes! And I'm just as thankful for them as I am to the doctors and nurses who I did have the pleasure to meet. I trusted them with my pets' lives and I know they did everything they could to keep them healthy, even when circumstances don't always follow the path we'd wish. Thank you to everyone at Blue Pearl, we'd be lost without you!

The specialty doctor's here are great. Very knowledgeable, helpful, nice, but very expensive. I'm…read morenot sure about their emergency services as I've never used them. The facility is very nice, it's brand new. The employees are incredibly nice.

Amazing people- my cat Puzzles loves them all. They seriously do an amazing job at looking out for…read moreus and are so understanding. Recently expressed I have ADHD and struggle with verbal instructions and they went out of their way to print me a calendar with her medication times! Walked away feeling amazed by their consideration. Super clean, super safe. Staff are super considerate with pets too

We have been with Dr. Scholfield for years with all our cats, and they have been wonderful. They…read moreare compassionate, caring and gentle. I would recommend them to anyone who is concerned about their pet's health and well-being. We just lost our last cat Arnold after 16 wonderful years and are thinking of getting a new family member. We would gladly have any health files transferred to Scholfield and continue to use them. They were honest and forthright about any issues we had and treated our pets with kindness and patience.

Recently moved to the area and have needed to take my boys in for dental issues and general…read morecheck-ups. You can tell that this is a locally owned and operated location, and the staff genuinely care for you and your fur babes. I normally am nervous about the costs of my cats' procedures and medications. But, get some decent pet insurance, talk about payment options and you're all set. Looking forward to establishing the new vet home for my boys.

I was a client at this veterinary office for almost 8 years. I originally chose them because I…read morewanted a place that would love my dogs as much as I do. Over time, I noticed that the customer service felt performative--what some call "West Michigan Nice." I expressed in a survey that I wished for more authenticity and genuine service. The office manager followed up with me, asking for examples, which I provided. Shortly after, I was told they had decided to part ways with no prior warning or explanation. Instead of a conversation about any supposed concerns with me as a client, they sent their lawyer to inform me that my relationship was being terminated--not because of the survey, but due to a "pattern of interactions" over the years. This was the first time I had ever been told anything like that. If there were actual concerns about me as a client, why was I never given a warning in nearly 8 years? The lawyer also stated they would not refund me for my Vaccines for Life program unless I signed a non-disparagement agreement, which I refused. Reading through my dog's medical records after being terminated, I discovered comments about me that I had never been made aware of. It felt as though they had been secretly building a case against me while still taking my money for years. This experience has left me deeply disappointed and disheartened. I entrusted them with my beloved dogs, particularly my pup with Addison's disease, and never expected such cold treatment from a place that claims to be compassionate. Additionally, after my survey response, they changed their survey format to no longer ask, "What could we do to be more satisfactory?" Instead, they now only ask for rating scales--further proving that they only wanted feedback that made them feel good, not feedback that would actually help them improve. I wanted to work this out with them because my dogs received good medical care, but at the end of the day, I realized this wasn't the place for me or them. I don't recommend this clinic to others for these reasons. This review reflects my personal experiences and opinions.

Im very happy I found these guys as they are close to home and will see my 2 guinea pigs. They are…read morealways kind and reasonable with pricing. I can always get my girls in quick and they also do a good job cutting their nails. I recommend Dr. Stahlin and Dr. Renshaw for small animals

They were honest. Did a great job with my cat chole. Clipped…read moreher few Mats for free. Got her the proper medicine.

Experienced vets who take time with pets and clients. Pets saw Dr. Pawlawski who was compassionate,…read moreknowledgeable and thorough. Almost 50 years at Cascade Animal Hospital however too many new vets and probably the most expensive vets in town. VCA was 200 times better in every way. Appointment on time, thorough exam and complete exam on our animals

The vets were great when my dog was going their for visits. The front desk staff? Very…read moreunprofessional, specifically, Bridgette who stated she is the front desk manager. Front desk staff is is frontline to the community's perception of how their pets will be treated. At this location, customer service was terrible. I will not bring my dog back.