ME: Replying to Dentist response from my previous review…read more DENTIST RESPONSE: A dental pre-authorization is a process that allows a dentist to determine if a patient's dental insurance will pay for a proposed treatment. Me: My Issue since the begging was why you had to process a pre-authorization for 2 jobs that were done incorrectly? don't you think that if you get paid for a job you should to it right the first time , instead of trying to recharge my insurance for something you didn't do right the 1st time? That's my argument and concern! I imagine other customers that get bad jobs done by this dentist that ties to multi task from one patient to another rushing because you don't want to pay another dentist to get your stress off your shoulder. That's why your jobs are no done appropriately due to the fact that you are rushing your malfunction Dental Practices. Hope you realize that you said you were going to repair the damage work many times and now you don't want to be accountable for. You prefer to loose a customer over something that cost you $100 from your pocket and charge couple hundreds. Poor business skills. People avoid a rushing Dentist just to maximize his profits . Thank you

Appointment at 11:00 am and so far, been waiting 35 minutes. I'll give it to them that I'm a new…read morepatient but that took 10 minutes max. I like appointments to be respected- especially since they texted/email/called me to confirm result 5-6 times. Got seen but by the assistant who X rays (that took WAY longer than they should). Hour in and no sign on the dentist. Now, they asked me to step out while someone else gets X-rays- I see no end in sight. ALL I WANT IS A FILLING! (And I told them that). Ugh I'll update as it goes... hopefully can get this rating up from a GENEROUS 2 star.

This is a continuance from my previous review 3 days ago, since I also had a root canal and crown…read moreplaced a day later. I had a root canal with Dr. Lakasic, the BFD Endodontist in the La Jolla facility. He was fabulous, including his asst Alex. Alex explained the procedure, so I knew what to expect. It was painless and quick. The receptionist Cecilia was great also. I then had to go back to Bonita Family Dental to get a Temporary crown made and placed. Dr. Fosman was just wonderful. She has the best personality and she calmed my nerves, b/c I hate having dental work done. Arturo was her asst and he was professional and was able to make and fit my temp crown on the spot. After all the numbness wore off, I noticed the crown was high and uncomfortable, so they were able to get me in the next day to get it adjusted. Arturo walks in and said, "I got your permanent crown done!!". It fit like a glove, and all the discomfort was gone! I have to commend both Dr. Fosman and Arturo!! They are a good reason why I will be returning to BFD. I was thinking of switching to find the previous dentist who left the practice, but when I met Dr. Fosman, I quickly changed my mind. Arturo is the best crown builder and technician. He is considered a Dentist in Mexico, so I had two dentists in one!! Thank you, Bonita Family Dental.

I can't recommend Bonita Family Dental and Dr. Sandhya Hegde, DDS, BDS enough! From the moment I…read morewalked in, the entire team made me feel welcome and completely at ease. The office is clean, modern, and incredibly well organized. Dr. Hegde is truly exceptional. She takes the time to explain everything clearly, answers all questions with patience, and genuinely cares about her patients' comfort. Her gentle approach and attention to detail make every visit smooth and stress-free. You can tell she's highly knowledgeable and passionate about delivering top-quality dental care. I also want to highlight Stacy, RDA, who is absolutely amazing. She brings a calm, friendly energy to every appointment and goes out of her way to make patients feel comfortable. Her professionalism and skill make the entire experience even better. The whole staff is fantastic--kind, efficient, and always welcoming. If you're in Bonita and looking for a trustworthy, skilled, and caring dental team, Bonita Family Dental with Dr. Sandhya Hegde and Stacy, RDA is hands down the best choice. I'm grateful to have found them!

I would have to say.... This dental office is the best I've…read moreever been to. I've been their faithful patient for nearly 7 years now. And that's saying a lot because I am very picky about who pokes around in my mouth.. The dentists were extremely gently and patient with me and not at all hasty and money-thirsty like other dentists I've been to in the past. I had a tooth whitening and now my teeth are the whitest they've ever been. My dentist was really amiable and the best thing was that my teeth were barely sensitive, despite my friends warning me about sore gums and sensitive teeth. Dr. Luu explained to me thoroughly in detail what was happening and how they would charge me. They were very flexible with my very busy schedule and agreed to reschedule with me many times. The ambience was calm and relaxing. Also well vented and it seems to me that they're noticeably clean and organized when it comes to their equipment. All in all, I'd definitely recommend this place for you.

The entire staff is very friendly and helpful. Like most people I dreaded going to the dentist…read more Ever since a cousin recommended Dr Nguyen, I've visit him regularly. Dr Nguyen is very compassionate to your phobia and is very patient with you. I now go every 6 months with him.

I had a toothache, was able to get in first thing the next morning, which I really appreciated…read moresince I was going out of town. My dentist took the time to explain exactly what was going on with my old crown, and I even realized the tooth was causing my headaches. Doing great now! I'll be back in two weeks for my new crown. Highly recommend him for his care, knowledge, and quick response!

Loved the previous owner, stayed on for this new one. Had a really weird experience with the…read morereceptionist and my payment. They said I would need to pay an additional $400 after having already paid $200 for a filling. I reached out to my insurance and they were able to get it sorted out so I didn't have to pay any additional, but it was really upsetting to be told this is my problem and I should pay it when I have dental insurance for a reason. Will not be going back.

I've been coming here for years, and true to its name, this family business truly puts families…read morefirst. They've built a strong reputation, and it shows in how they care for their patients. After moving to LA, another dentist told me I needed a 5-tooth bridge costing over $13,000. It didn't feel right, so I made the drive back to the clinic I trust. I'm so glad I did. Dr. Quiroz is always thorough with cleanings and gives practical tips to maintain good dental health. She genuinely cares and takes a conservative, thoughtful approach to treatment. I ended up saving a significant amount and feel confident knowing my dental health is in good hands again. It's good to be back.

My husband came in to ask a simple question because he has a cavity that's been hurting extremely…read morebad. The guy at the front desk was extremely rude. My husband asked how much he would charge for them to check him and the guy said he doesn't know and that they would have to see him first.

I was recommended Dr Drachenberg from a friend, and thankfully they take my insurance. They accept…read moremany different dental insurances which is nice to see. Dr Drachenberg is very kind and very thorough. My husband and I are quite happy so far. The waiting room is spacious and clean, as well as the rooms. Definitely love supporting a family business!

I've been with Dr Drachenberg (senior) for about 20 years. In fact my son is now being seen by Dr…read moreDrachenberg junior. Love the care and gentleness here. I'm always getting preventative advice and do not feel like I'm getting gauged or cheated. I've maintained clockwork appointments every 6 months and will continue as long as they're here. Office is peaceful, very clean and organized. Love this office

This lady is AMAZING! Best dentist and best dental assistants!…read more I used to go to another dentist that kinda treated you like cattle. You sign in, wait at least 30 minutes for someone to call you, and it's always a different dentist that helps out. Dr. TIng is the total opposite. Talk about being personal. The staff and Dr. Ting remembers me and gets to know me. You have to ask for Cindy because she is the best! Dr. Ting herself is very personable and light-handed. It's never a bad experience when I go there. She takes her time to take care of you. I also got my braces from her a few years ago. It wasn't a bad experience at all. I told her to make it hurt so I have it for less time and I was out of them before the year ended. Now that I'm out of my mom's insurance, I don't have dental insurance =( I still go to her and she's very considerate with her pricing. I am so glad my family switched to her. She was the best find!

Dr. Ting is a wonderful dentist who cares about her patients and is highly knowledgeable about her…read morespecialty. She ensures her patients feel comfortable and offers tips on maintaining dental health and hygiene. She is considerate of her patients and makes fillings and such as painless as and comfortable as possible. Those working at her office are friendly and helpful- they made my transition to her dentistry hassle free. I used to dread going into the dentists office and now I feel relieved to have a doctor I trust to help me with my dental health!

I had the most incredible experience with everyone in this office. Dr. Garate and his staff took…read morevery good care of me. I was in a lot of pain and no one else was able to get me in for several days. Dr. Garate immediately took my pain away. He was very professional about what he suggested that I should do. Thank you so much to everyone at Perfect Smiles.

I saw the stellar reviews on Google and decided to schedule an appointment for a cleaning. Here is…read moremy personal experience with this service. I believe Dr. David Garate is a very capable dentist however I think there is a practice to overbook his services to the extent of causing extensive delays to his patients. I originally scheduled a routine cleaning but was advised to get a deep cleaning. I inquired about braces and was told I needed a frenectomy before the braces were put on. I followed through with the regular cleaning, the deep cleaning, and the frenectomy. This process took several weeks to complete. Several times I was made to wait to get my procedures started as a hurried Dr. Garate was busy finishing work on previous clients. In one particular instance, once my procedure started, he was so frazzled that he numbed the wrong side of my mouth with the numbing needle. As you can imagine, this is a very painful experience which involves stabbing you in the nerve of your gums with a long needle and injecting the numbing solution. He apologized profusely for doing this. He gave me some Starbucks gift cards in an attempt to make amends however the insult remains. This should have never happened and was completely unprofessional, avoidable and unacceptable. However the most traumatic experience came during the frenectomy. Dr. Garate applied the numbing gel to my gums and let it sit less than 60 seconds before jabbing me with the numbing needle. As it was previously explained to me by one of his assistants, they leave the gel on for far much longer in order to help ease the pain of jabbing you with the numbing needle. Dr. Garate wasted no such time and I felt EVERYTHING. Then came the procedure of the frenectomy, which uses a laser to cut through the muscle tissue in between the front of your two front teeth and behind it. It is literally burning your flesh. When giving post-op instructions for the pain once the numbness wore off, Dr. Garate told me to simply take Ibuprofen. Mind you, I just had the inside of my mouth burned for over 30 minutes. When I tell you this was some of the most excruciating pain I've ever felt in my 48 years on this planet once the numbness wore off...it brought me to tears over several days. I lost 5 pounds due to my inability to eat comfortably due to the pain. I had to call in to be seen way in advance of my scheduled follow up to get relief. Once seen, Dr. Garate halfway admonished me for taking over the counter pain relief remedies such as Orajel when he left me to my own devices as he could only think to suggest Ibuprofen in the aftermath of the frenectomy. Ibuprofen could not touch the pain that ensued from the burn wounds to my inner mouth after this procedure. He then filled stronger pain relief medications on my behalf to my local pharmacist and provided vitamin E pills from the office that he instructed to burst and rub on the area. My question is this, he obviously has done this procedure numerous times in the past. Why not anticipate the pain level and provide prescriptions at the conclusion of the procedure? If not that, why not instruct on the Vitamin E remedy in the least? Why send a burn victim home with dreams of Ibuprofen? Why put a valued patient through this painful ordeal unnecessarily? What amount of Starbucks gift cards could Perfect Smiles distribute to me to make up for what they put me through???