Worst facility I've ever worked at in assisted living community. The leadership is only interested…read morein the money not your loved one! I have witnessed many incidents occur that should have never had happened to families and their loved ones. There workers are underpaid and overworked. There are plenty of other nice facilities that truly hire and employee great caregivers to look after your loved ones. This is not the facility!​

Don't know if there would be enough room to write all of the Wonderful things that happen at this…read morecommunity day in and day out.. So many people go unorganized st this community and it is a shame because the experience starts as soon as you take that tour with Marley Amaya.. There is not one question that was not answered and the amount of Joy she makes you feel at such a difficult time is honestly top notch. Had several questions for Ernie and again the fact that everything you ask is important to them makes the experience so wonderful.. I highly recommend this community for all that the staff does day in and day out and to know you can pick up the phone and speak to Marley even on her days off makes things that Much Better .. Just want to say Marley , Ernie and the rest of the team THANK YOU FOR EVERYTHING YOU DO...

My sister Sandra moved into Chestnut Square at The Glen in August of 2023. We had done quite a bit…read moreof research and looked at three or four other communities in the region that were nice, but we ultimately chose Chestnut for a variety of reasons. First and foremost were the staff and residents. They were all some of the warmest and friendliest people I've ever met. Not only were they warm and friendly but extremely helpful and very competent, as well as accommodating. The food was excellent, and the entire building was very clean, well-maintained, and quite attractive. There was plenty of programming and amenities both at Chestnut Square, as well as a short walk away in The Glen Town Center. Just across the street is a beautiful natural area with paved paths, a lake, shops, and plenty of places to explore. During her time at Chestnut Square, Sandra made many close friends and even developed a wonderful, close, and fulfilling romantic relationship with another resident who lived down the hall. The most important thing, however, was the dedication the staff had toward the happiness and fulfillment of all the residents. It really showed how happy everyone was in the community. Pretty amazing! When Sandra's health declined and she needed more assistance, Chestnut Square was able to provide additional on-site support through its phenomenal sister affiliate, Partners in Healthcare. The caregivers from Partners treated her and her loved ones like they were their own family. This was all available in Sandra's original apartment with a very thoughtful aging-in-place model, so she wouldn't need to transfer to another floor or facility. The care was exceptional, providing her with warmth, dignity, and respect. It comes as no surprise that Chestnut Square (a non-profit organization) is driven by their dedication to residents as well as staff--who all seem to really enjoy working there. Our entire experience with Chestnut Square was wonderful and provided the whole family with tremendous peace of mind!

I have lived at Chestnut Square at the Glen for four years. The residents and staff make up a…read morecaring community. Helpful and actively supporting each resident. I am so glad i chose to move her when i did. I have progressed to needing a walker and 12hrs a day private caregivers. Both are accommodated enthusiastically here. I know that this residential community has extended my life actively. The activity calendar offers something for mind, body, and spirit every day. Location is the best with shopping and medical care within a mile or two. The decor and residential suburban settings is superb. As is the residence itself. If you need it come join our club. This is the place!!!

Very disappointed during my visit with my friend. The staff was not friendly especially the front…read moredesk. The lady at front was not knowledgeable with some of the basic questions I asked.

I stopped to visit a friend's mom during the day and was disappointed in what I saw. I, too am…read morelooking for a community for my loved one and felt this was a good opportunity to see a community without a tour. Everything about the community felt off. The front desk receptionist was cold and looked like she didn't want to be there at all. She wasn't engaging with us and had an attitude. This was a first bad impression. Then I witnessed the caregivers on their cell phones and residents not engaged and looking bored. I had the chance to see what was served for lunch before we left and left disappointed in what I saw. I will not take the time to tour this community.

The Vi At The Glen is gorgeous, comfortable, provides high-quality dining options, a beauty salon…read moreand other amenities, and features an in-house Care Center with a truly outstanding staff to assist with its residents' ongoing medical care, and its cost of entry reflects that...and I would normally give it a 5-star review for all of those things. Unfortunately, at least an our case, the administration failed to honor their multiple promises to *ALWAYS* keep our Mom's family members up-to-date on her progress. Despite multiple requests for details, they refused to give us any, and we found out that they had made the decision to both put our Mom into the Care Center *AND TO REFUSE TO ALLOW HER TO MOVE BACK IN TO HER APARTMENT* only *AFTER* they had done so. I can think of few things more unethical, immoral, indecent, and counter to every single positive aspect of the Vi than for the administration to unilaterally move a resident into the Care Center and prevent her from moving back into her apartment without informing her children at all, let alone after promising and assuring us multiple times that we would be notified right away if her status there was *EVER* at risk of changing. I initially planned to NOT recommend that anyone put their loved ones in a position where the administration of the facility could unilaterally move their loved ones into the Care Center and prevent them from moving back into their apartment without notice, but I realize that not everyone in a corrupt administration stays in their position forever; thus my context-specific recommendation of Maybe. My advice? If considering having your loved ones move into the Vi At The Glen, you should first insist that the administration sign a document stating their obligation to *ALWAYS* and *IMMEDIATELY* keep your loved one's family members apprised of any change in status and the reasons therefore so no one else has to suffer the way the administration made us suffer upon discovering their cowardly subterfuge regarding our Mom (and if they won't do so, then our firsthand experience suggests that you should *RUN* in the opposite direction). No one should have to ever be put through the emotional wringer we were put through by the unfathomable callousness of the current Vi administration, and to be clear, my 1-star review reflects only that aspect of our experience with the Vi At The Glen.

I am surprosed the critical review from Grayslake. Her concerns centered around COVID times which…read morewere extremely difficult for all, including those needing assisted living. Although Vi's Assisted living was to isolate residents, in the long run, it kept most safe under extremely trying circumstances. I may not have been pleased but in retrospect, I do not know what VI could have done better without risking greater safety concerns for residents. I am thankful that my Mother was there and reasonably taken care of, with moderate dimentia,during that time. She is now 96 and still kicking!

Best Home Care agency on the North Shore! The owner, Charmaine, has one of the biggest hearts in…read morethe industry. She cares so deeply for her those her team serves and for her caregivers as individuals. Over the past ten years her agency has consistently provided excellent home care as well as care inside of facilities. The dedication of her caregiving team has been amazing during the pandemic, constantly adjusting and adapting to meet the changing needs of the families. I highly recommend talking with Always Best Care North Shore if your loved one needs some additional support to maintain their independence and provide you peace of mind!

From the owner: Always Best Care provides seniors and their families with the expertise and care for their needs…read more We help people with specific needs maintain a safe, independent, and dignified lifestyle with in-home care, senior community referral services, and special care services.

Before you or your loved ones decide to lease a room here, check out their lawsuit from back in…read more2018. Wetzel v. Glen St. Andrew Living Community, LLC. I would seriously consider not sending your family member here. After reading this case you may be disturbed to find out what they did to Marsha Wetzel a former resident at this facility. I am shocked that this facility has such good ratings after reading Marsha's case.

What an absolutely wonderful place. There is a beautiful chapel on the 2nd Floor where residents…read moreattend daily mass in the mornings and afternoons. The floors are clean and well maintained and always smell fresh. Just ask the residents themselves living here, they can attest to their happiness.

first of all, this is no longer Brookdale, it was bought out in September of 2025 by Discovery…read moreVillage. We shall see if they continue with some of the positives. They can use more activities but all is in the works. The nursing staff is wonderful, most people are very helpful. They are a little in need of more staff but again, all in the works.

Brookdale Des Plaines, IL 3-16-25…read moreAfter almost 2 years of residency my opinion Brookdale Des Plaines remains the same...... VERY high marks for both residents and management with staff. In spite of a madcap rush of 40+ new residents caused by the abrupt closing of another "senior" facility up the road, management rose to the occasion over a 4-5 month period to get everyone housed and safely moved in. Toss in another round of Covid, the Flu and artic winter temps, the Holiday decorations were once again Rockefeller Center like. Residents long-term and new have blended together on a mostly joyful. and very friendly fashion. Management continues their top down approach to keep things running smoothly Access to top rated reliable medical care is always a growing need as we all get older. And when buying a house any good realtor will say.... LOCATION - LOCATION - LOCATION!!! This facility has it in spades as well as a an IN-HOUSE reliable bus service to get you to and fro. BDP SHOULD BE at the VERY TOP of anyone's list as a safe, extremely well managed plus welcoming home for you or your loved one. I invite you to read my previous more extensive reviews, or better yet call BDP and schedule a visit. A long term and well informed marketing team await your call. Again, I am in NO way associated with Brookdale and simply reside here as an 85 yr old slightly disabled male resident. 2 years now and still very happy!!! HOPE to see YOU soon!!!

We transferred my grandparents last year from another Covenant location which gave them fabulous…read morecare. In the year that they have been in Northbrook, I find both of them regularly in dirty clothes unbathed, and every piece of jewelry but one of my grandmothers has gone "missing." When I recently told the nursing staff about a missing gold bracelet so if it turned up they would know whose it was, they in earshot of my grandmother told me is was all her fault and that she lost it and that she had no idea of what was going on. They then told me she regularly goes to visit my grandfather in another section and had lost her mind (this was the night before his funeral.) Keep in mind, I wasn't blaming, I just wanted to make sure someone was aware. Places like this that pray on people who can't defend themselves deserve to be run out of business, and I sincerely hope there is a special place in hell for the people who are mistreating them. We pay over $5k a month for one of them, so for that amount of money I expect at a minimum some compassion. I would keep your loved ones FAR away from this place.

I'm not sure why this place has only 1 star? I have visited an elderly relative here 3 times,…read moreincluding having a nice meal in the cafe with them and also getting a salad and pizza to go. This looks like an amazing retirement home/independent living place. It's a Christian facility, as evidenced by the portraits of Jesus displayed, but I think all would be welcome. I'm not religious and didn't feel unwelcome. There is a beautiful fitness center here, and an indoor pool. Plus a beauty shop, little store, and a medical office that looked like an Immediate Care type place, and I saw that it was open during every visit. My relative has been here for over a decade and loves it. Her independent living apartment is cute, safe, comfortable. The halls are quiet. The elevators work. It smells good, like a hotel. Everyone looked really chill and happy. Plenty of free parking and nice landscaping. My relative is currently in staying in the Brandel nursing facility for rehab for a few weeks, and it's nice to be on the same campus as that service. She's in good hands! Thanks, Covenant!

My mom has had a very positive experience living at Covenant Living of Northbrook. The staff has…read morehelped us as a family move mom through her various stages and level of need. This was absolutely the best living solution for my mom at this stage of her life, and I highly recommend it to others!

I had an excellent experience at this urgent care. From check-in to discharge, everything was…read moreefficient, organized, and patient-centered. The staff was professional, attentive, and genuinely kind.

Jim is very professional and skilled. He has a great demeanor and personality. His staff is very…read moreupbeat and professional.