Facility looks nice, but once you pass the secured entry to the rooms the scent of urine is in the air. There were multiple admin turnovers in 2023. Large turnover in permanent staff as well, as they all left after the good admin did. Program outsources for many nursing and caregiving shifts because of consistent staff vacancies. These temp staff are not well trained to the health and safety guidelines of the program or individual resident needs, and are not at all well supervised. Residents walking around with no pants on, soiled from urine or feces. Some haven't changed clothes in multiple days and smell like it. Many have visible bruises or cuts from falls and accidents bc of low supervision. Room doors are locked to keep residents out of their room during the day, and in them at night. Look at the pictures on social media- always the same small group of happy looking seniors while the facility itself houses very many more. There are a small number of really kind and caring individuals who do very good work with residents or at their role at Emerald, but they get overshadowed by those who are just collecting a paycheck- and the negative experiences that stem from that. Overall the program is not structured, staffed, supervised or equipped to provide high quality care for seniors. read more

Wow! All I can say. Everyone here is so kind and makes sure that everything is taken care of. From the people who are staying there, too the people who come to visit. I was so impressed by how diligent the staff is. My girlfriend's grandpa is there, he said he fell and staff recommend to get an X-ray just make sure nothing was broken. They said they would bring the X-ray machine to Emerald so they don't have to send him anywhere. Amazing! Thank you to the staff! read more

My father has only been here a few weeks but I cannot say enough about this staff. Michael and Connie have been such an incredible help... not only for my father who is staying there, but also for my mother (an incredibly difficult time for her as well). They truly care for the entire family. The compassion and empathy that has been shown toward both my father (as the resident) and our entire family has gone far above what we expected. In a time when we were in the midst of a family crisis feeling like we were adrift with no help in sight this is exactly what we needed. The facility itself is clean (most important) but also warm and inviting (not as "institutional" as others we had seen). Plenty of parking and very easy to stop in and see Dad. We even had a birthday party there with most of the family there (including 5 of the grand kids) for Dad. read more

My mom stayed here for a little while. The staff is warm and caring. They got her involved with activities. something she was not doing previously. Mom has since passed away. I only wish she had been able to spend more time here. Everyone was very kind and compassionate. read more

My brother and I want to thank all of the staff at Emerald Place for the care, compassion, and love that was given to our Mom and family. The Executive Director, Michael, and Community Relations Director, Connie, were outstanding in helping us transition Mom out of homecare and into a long-term care setting. The care at Emerald Place is unique to the residents needs. The facility décor is pretty and inviting. The residents are engaged with activities during the day and appear to be both clean and happy. We had no doubts that Mom was safe here as all residents have GPS bracelets and caregivers/nurses are constantly around. Mom has since passed away but my brother and I were helped during that difficult time by the wonderful staff. We would definitely recommend Emerald Place Memory Care for a loved one. read more

My wife transitioned to Emerald Place in November 2019, after almost five years of home care for her Alzheimer's Disease. That gave me a few months to become familiar with all aspects of life at Emerald Place prior to the pandemic visiting practices that began in March 2020. My selection of Emerald Place was based on feedback from a family member who visited several memory care communities and my own visit to Emerald Place. From the moment I started my tour, I knew that I had found an outstanding home for my wife - up-to-date, state-of-the art facilities with a staff that is proficient, caring and enthusiastic about working with the residents. Day- in and day-out, the upbeat disposition of the staff is felt by the residents who show their happiness. Emerald Place may be likened to a cruise ship - dining areas at the "stern" and activity areas at the "bow," so residents are on the move many times each day as they transition between the areas, plus there is a lovely protected courtyard area and porches to enjoy during warmer weather. Just like a cruise ship, entertainment is offered on a regular basis along with bingo, flower arranging, exercise classes, religious services and more. The monthly activity calendar shows that every day is carefully planned for maximum resident enjoyment. Special events in 2020 include an appearance by the Jesse White Tumblers, Sheila Tulley Irish Dancers, Big Band Night, Hawaiian Luau, Cinco de Mayo, Elvis Presley and more. The rooms are spacious, bright, cheerful, well ventilated and each has excellent views of the surrounding neighborhood. No one looks out at a nearby wall. Meals are served in a formal dining room with a broad range of food to satisfy all tastes. A valuable, distinguishing feature of Emerald Place is the broad range of in-house services, a huge benefit for residents who may be challenged dealing with travel to off-site appointments. The upscale, full-service Kosoff salon takes care of all grooming needs. Physical and occupational therapists are equipped for onsite services. Remarkably, a dentist visits Emerald Place for a full range of dental services. A podiatrist visits regularly. Most importantly, in-house primary care is provided by a medical group that include physician assistants who see residents on a weekly basis. That enables them to be proactive to adjust medications promptly and address other emerging needs. The management team at Emerald Place is a high-energy, efficient group that is well liked by the staff and residents. They set a positive, pervasive tone that keeps spirits high, a critical element as everyone manages all aspects of life during the pandemic. Their professionalism shines as they proficiently manage pandemic challenges. Management meets with family members on a regular basis, plus there is a family support group and a book club, all elements that create a strong family feeling at Emerald Place - we're all in this together! Lastly, if you would like to talk about my experience at Emerald Place, please ask the management for my contact information. read more

Without the directors and staff at Emerald Place ..... moving my husband into assisted living would have been insurmountable. The entire staff provided exceptional help to make his transition a smooth one. Our family looked at many facilities and we were impressed with the dedicated staff, atmosphere and level of personalized care. The staff are remarkable in their knowledge and training with memory issues and in their ability and desire to make Emerald a true home for each individual resident. There is much thought and energy given to planning activities and to keeping everyone engaged. The entire staff is adaptable, confident and kind ~ all qualities you hope for in caregivers. They also give tremendous support to the resident's families to help deal with the challenges of memory loss. Having my husband at Emerald Place has given our entire family peace of mind and I highly recommend this loving and professional community. read more

It's all about family- Caring for a loved one with Alzheimer's is challenging to say the least and having family to support you is the most important aspect of this process. One of the toughest decisions that you will make as a care provider is to transition your loved one out of the home and in to a full-time facility. There are many choices out there and the horror stories are plenty. Completing research is exhausting, both physically and mentally, and the fear of your loved one's neglect is generally your highest concern (no one can ever love and care for them as much as you). In my opinion and from the bottom of my heart, I believe that The Emerald Place is the best choice for Alzheimer's care in the Chicago area. I'm living it. I spent nearly 6 months researching facilities across the Chicagoland area, landing initially on in-home care and eventually moving to a full-time facility ONLY because my dad was required as a hospital admit. My first-choice option for a facility was not open at the time as it was still under construction. We enrolled my dad at the second choice and it was not the right fit. We ultimately disenrolled my dad and brought him back home until our first-choice option, The Emerald Place, opened. My research was spot on! At the Emerald Place- it's family. Not only does your family member get support but you become a part of an expanded family who welcomes you in to a community of love, compassion, and care where the needs of the disease are met and exceeded. It is where you can immerse yourself in education about how to receive and provide the best care not only for your loved one but for yourself as well. It is where you can sing and dance, hug and cry, share stories, and relax. It is where you don't have to worry about the details and stress of what is happening to your loved one because the people here love them just as much as your family. It is where you can find peace. The family-focused activities, group events, and holistic approach to care are what sets The Emerald Place apart. My dad has been at The Emerald Place since it opened nearly 8 months ago. When he first arrived in the care community, he was a direct hospital admit, meaning he rode from the ambulance to the facility as his health was such that he could no longer remain with in-home care. Today, he is one of the most active, exuberant, and lively individuals there. He walks, dances, sings, and participates in the daily events that the incredible team of care providers offers. While the disease causes a decline in dad's traditional definition of health, dad's spirit improves. I attribute this to the approach, team, environment, services, and sense of family that exists at The Emerald Place. My dad isn't the only one who has displayed improvements in the past 8 months. Both my mother and I have also seen a tremendous reduction of stress and return of happiness and faith that each moment of dad's life is comfortable. This is directly tied to the holistic approach of The Emerald Place, where the belief is that Alzheimer's affects everyone and that the family is cared for through a focus on group social events, blended activities, educational events, and a genuine care and concern for the family. You will not find care providers, nurses, volunteers, administrative team members, and environmental services and food services staff who every single moment of the day genuinely love and care for your family member and you anywhere else in the Chicagoland area. A single individual cannot care for someone who suffers from Alzheimer's- it takes a family, and this is what you will find at The Emerald Place. read more

There are simply not enough words to say how blessed and truly grateful I am to the team at Emerald Place. In particular the Community Relations Director and Executive Director are outstanding beyond belief as is frankly the entire team. They moved mountains to help us get my mom where she needed to be, her new home. I say home because that's what this place has really become for me and my mom. The treatment, care and kindness they have all shown, candidly I was afraid was lost in today's day and age of elder care. Having already experienced two other places and unfortunately hearing horror stories of others, this place has turned out to be a godsend. Simply put, they have given me my life back. No longer do I worry if she is happy, I can see it all over her face. I don't worry if she is sleeping as she tells me how wonderful it is to be able to have heat in her room as much as she wants, which I love that the staff always makes sure she is warm and cozy. In addition, not only is the food great but they make sure to help her eat if she needs. For anyone having to face this, I've been there and I understand what you are going through. I was in your very shoes so I am hoping this review will help ease your minds a bit because I cannot say enough good things about Emerald! They are simply the best, will treat your loved one the best and will make you feel part of them as they are truly one big family. I will be forever grateful to them!!!! read more