I was fortunate enough to live at Park Sierra for 6+ years and was sad to leave. The apartments and…read moregrounds are well maintained and everyone, from the leasing agents to groundskeepers are kind and very respectful. Grant, one of the maintenance staff, always went above and beyond any expectations of the job needed and did so with a great attitude. I will always look back on my time at Park Sierra as some of the best years of my life!

I would like to recognize the entire Park Sierra office and maintenance team for the positive…read moreexperiences I continue to have with them. Every interaction has been professional, respectful, and welcoming, and it truly makes a difference as a resident. Their teamwork, kindness, and willingness to help do not go unnoticed. I especially want to recognize Jeremy for his outstanding hard work, dedication, and consistent effort. Maintenance requests and repairs can take time, but Jeremy always handles situations with professionalism and care. What stands out most is his communication. He makes the effort to keep us informed, explains delays thoroughly when they happen, and follows through on concerns instead of leaving people without answers. His strong work ethic, reliability, and attention to detail reflect how much he genuinely cares about doing his job well. Jeremy's commitment, along with the support of the entire Park Sierra team, creates a positive and reassuring environment for residents. Their efforts are truly appreciated and deserving of recognition.

This is nice , clean and very beautiful place to live. I…read moream happy to moved here. The staffs are very friendly and the place is ever convenient.

I paid a huge sum to transfer into a new unit because the first one was uncomfortable, and the…read moresecond has been absolutely uninhabitable, to the point where I'm now sleeping in my car every day. In the first unit, the floors were paper thin and my upstairs neighbor kept waking me up. There was almost no natural light because a tree blocked the view. I emailed about it for a month, before management said a transfer might be possible, but it would cost $3,100 plus $250 more per month, including $50 (additional) for parking and about $200 extra in rent. I used the last of my savings to transfer for the sake of my health. The new unit has 8 HVAC units directly above the bedroom - I wasn't made aware of this prior to my moving in, and I wasn't allowed to tour the new unit either. The vibrations are so strong they rattle the walls and ceiling, and not even AirPods Pro ANC block them. They go off anywhere from once an hour to constantly, and because there are 8 of them, they all make different, unpredictable noises. Some sound like slow deep bass that can be felt in the bones while others make rapid whirring noises like a washing machine. It is impossible to sleep - I have been sleeping in my car since I moved here. I paid a $3100 transfer fee and am now paying $2600 a month to sleep in my car. I've submitted numerous normal and emergency maintenance requests and contacted management repeatedly about this issue. I have documented many recordings of the noise, including timestamps and proof of volumes above habitable levels, and have provided them upon request. Maintenance agreed that the vibrations and noise are unusual, and the layout of having 8 HVACs on one unit was strange, and they've tried a couple different fixes - unfortunately, none of which have worked. The sleep deprivation has made me sick on multiple occasions, and I have been in the ER. Management is now asking me to pay a lease break fee to leave, despite the hazardous situation and clear health impact. I have explained that I cannot afford this and have tried to follow up repeatedly, but I have not received a response in over a week and cannot reach anyone by phone, through email, or in person. I think Simone and Xiena are genuinely friendly people who try their best to communicate with renters, but management as a whole is very difficult to reach. This experience has caused me so much anxiety and deteriorated my mental and physical health.

PROS: *It was easy to tour and apply for this apartment…read more Front staff were helpful and friendly. Billing has been automated and hassle-free. *I feel very safe in this apartment, which was very important to me. All of my visitors have commented that the layout feels like a hotel! *Parking is great. I park on the floor I'm on and there's a door from the parking garage leading to my apartment. *The apartment is spacious and easy to maintain. I'm more than pleased with the walk-in closet, the new appliances, and ample lighting. *Heating works great! *Though I accepted an apartment facing BART, the noise never bothers me. The apartment's noise reduction qualities work very well. *This apartment's location is the real selling point. For me, it is a nice plus to be situated right next to BART. It makes jaunts to SF or the airport painless. It's quite close to the Whole Foods shopping center and the freeways. *It is simple to get a visitor parking pass for up to a week. *Very nice amenities, including bbq, gym, work rooms. Not that I've taken advantage of these, but I like knowing they're there. CONS: *Upon moving in, the apartment was not *dirty* but it was definitely dusty. There were minor hassles I had to deal with, such as getting the washing machine settings fixed, getting the window latch fixed, and getting the closet set-up corrected. The issues were fixed promptly and accurately when I submitted maintenance requests. *If I were to renew, I would have to pay $300+ in rent per month. I will not be renewing. *At times, I have smelt marijuana smoke come through the central A/C. *At times, I have fallen asleep to loud noises coming from above me. *Some areas could be more clean, such as the parking garage and trash room. *Getting my packages has been hit or miss. I never know if my packages will wind up in the leasing office, the mail room, or my door. I have often had packages that were opened (though nothing was stolen). You may want to get packages delivered to the Amazon locker at Whole Foods if you choose to live here. So far, I would recommend this apartment complex to others due to location, safety, and comfort. I will update the review once I see how the move-out process goes.

Apartment has had a BAD Rodent issue for over 6 months now. They are either coming from the Trash…read moreroom area or neighboring apartments. We've seen them running all around the grounds at night a lot lately and they are on the balcony a lot. Complaints have gotten us nowhere. They are not seriously committed to getting rid of the pests and have taken no real steps towards doing so. Just complaint after complaint with no change. Unacceptable! These apartments have really gone down hill!

My stay here at The Mason Flats at Township has been phenomenal for last three and half years…read more I have only received top notch services from renewing my lease with Jordan who is always warm and bubbly. Amanda who has always been nice and relatable with a smile. Rose who is beautiful inside and outside just like the property. Then there is Radford who is over maintenance, he is just like Chase from Pal Patrol always on the case with a followup within 12 to 48 hours. Living here has truly been stress-free. I believe in giving people their flowers while living

Everything was great for onboarding until they started using something called vero app which does…read moreimage recognition to detect face, id etc. for ID verification. After many tries it fails to work to the point it derailed entire move in process even though I was fully qualified. I felt it was very derogatory/irresponsible and unfair that their company STYL is using to deploy unproven/unreliable technology to disqualify applications which caused chain-reactive commotions on other related move tasks. They probably have no idea how much destruction it does in individuals life. My mistake is not knowing about it earlier.

Cassandra in office is thorough and great when it comes to returning a phone call as promised or…read moreresponding to a voicemail message Or when bringing a tenant concern to her attention She's always pleasant and friendly

Excited to be moving in soon and being a part of the IMT community! Toured the unit as a walk-in…read moreand got greeted by Jacqueline and Casandra. Both of them were super friendly and helpful in understanding the process. Jacqueline showed us the unit and gave us a walkthrough of the community. They didn't force me to sign up for anything and allowed us time to make our choice. They were very responsive via email and answered all of our questions. They allowed to view the place again too and made it feel like it's going to be a great place to start the next chapter. The only reason it's not 5 stars is because I haven't lived there yet :,) but it seems like this place would become a 5/5.

Years later: excellent friendly maintenance like everyone has said and ******NOTE: horrible Essex…read moreoffice staff******. I raised a small administrative concern about a new requirement and instead of admitting their lack of planning and trying to accommodate their shortfall they made it my problem. The Essex office attitude shows they think it is my privilege to live here. If they acted like this to me, they most likely will do it to you!

I lived here from 2014 until 2021. Initially, it was a great experience. The location near the BART…read morewas nice, and Dublin itself was a great little town. Over time, it became much worse. The rent perpetually increased, but if you were able to bargain, you could mitigate it. The security gate for the garage was consistently broken, enabling any rando to enter at will. My car was never broken into, but my bicycle was stolen. The elevators were bright, but mostly dirty. The smell of the neighbors' food and weed was ubiquitous. Oh, and garbage was frequently dumped in the garage. I can also say that the management team was more often absent than in the office. Frankly, you can do better in Dublin. And don't try to break your lease early, because they'll do nothing to mitigate the loss and find a new tenant.

At 72 years old, I found myself faced with a 60-day notice to move, after living in the same place,…read morein SF, for 34 years! And being the bldg Mgr there for 24 years, I also lost my job, as well as my home all at once. I was devastated; but, I was happy to finally retire; but was so anxious with no where to go, and I prayed; not knowing, except I knew to trust my heart! I believe God showed me the way to retirement in beautiful San Ramon at Aspenwood somehow, someway! I was greeted with the most pristine new surroundsings, while Leanna heard my sad story and helped me so much with the application process, and speeded up things such that I was able to move in earlier than I ever expected! Because my brain was still processing the turmoil of uprooting, Leanna's kind and efficient disposition made me so comfortable in a new situation ! Sofia also was so friendly and caring in showing me the units and also hearing my story, that I immediately felt comfortable in a new environment. My heart responded to the very first unit I saw! I knew I had to live at Aspenwood. Thank you, Aspenwood, for taking me in!

Never anyone to talk to. Can't get through on the phone and front doors are lock when visiting…read more Poor management

Great please to live !! close to shops, restaurants and freeway…read more good family and kids friendly community. for some reason, lots of pet lovers in the neighbor hood :) lots of pets in the community. Pool and Gym included with good clubhouse. Only con - street parking space for visitors.

I love living here, and agree that community is nice, safe, very family friendo - though I'm…read moreprobably only bachelor in the entire 'hood here. Still, it's cool that its young familes and all. BUT, why with the lack of parking? I had the inside of my place designed to look specifically like a bar (really) so like having my friends over to watch ball games - but they all complain about the parking!! WTF? It's not the city, the neighbors need to start parking in their garages. Bonus is that it's right by stores and freeway entrances. When is that new mall next door to us opening? We need a Whole Foods within walking distance and Toll Bros needs to start making good on at least some of their "soft sales" plans... I put up with your b.s. cable and greatly depreciated housing values, cmon. And still we didn't complain - but at least give us a Whole Foods!

Outstanding Experience from Start to Finish…read more I moved into Legacy at Livermore in July 2023 and was one of the first residents in the building. I actually found the property through a Google search while living overseas, which could have been stressful, but the leasing team made it incredibly easy. Diane was my first point of contact and she was phenomenal. She was knowledgeable, responsive, and went above and beyond by taking a video of the exact apartment I was interested in. That level of care and transparency immediately gave me confidence in my decision. Shortly after moving in, I had two vehicles delivered while I was out of state in Texas picking up my dog. Faye stepped in without hesitation, received both vehicles, and parked them safely, one of them being a stick shift, which deserves extra appreciation. That kind of support is rare and speaks volumes about the team. The property itself is easily the nicest place to live in the Tri-Valley. The downtown Livermore location is unbeatable, the amenities are top-tier, and the apartments are modern and well maintained. Diane and Faye were always quick to respond whenever I had questions, Todd (the property manager) was outstanding, and the maintenance team was consistently professional and efficient. Pros: * Prime downtown location * Excellent amenities * New, modern apartments * Responsive and caring management team Cons: * Some residents not picking up after their dogs * Occasional garage gate damage caused by residents (Neither of these are management issues--just a matter of resident accountability.) Both my move in and move out processes were smooth and stress free. I received my refund promptly, minus the standard cleaning fee for the professional crew used to ensure everything was done properly. If you're looking for a newer apartment, great location, safety, and peace of mind, I absolutely recommend Legacy at Livermore.

Update August 2025: It has been two months since I left my original review, and I'm happy to report…read morethat it seems our concerns have finally been heard. The safety issues have been addressed, maintenance requests are now completed with impressive speed and efficiency, and communication has taken a noticeable turn for the better. I truly appreciate that management appears committed to improving the resident experience. No place will ever be perfect--and that's not my expectation--but given the high prices, what I do expect is clear communication and timely maintenance of the communal spaces that were originally key selling points of the building. I'm glad to see meaningful progress in those areas. Thank you Legacy management and maintenance team.

I have been living at Parkwood for a month now. It has been a good experience. Thank you for your…read morehelp Shelley! And everyone else at the leasing office.

Great office staff, responsive and friendly maintenance, nicely landscaped, safe and good location…read morefor walking and convenience to stores and parks.