We were not solicited or paid for this review…read more.. We've rented from Surfside Properties going on nine years now. Have you ever run into one of those to-good-to-be-true businesses? You know, the kind where you want to just keep the discovery to yourself so no one else can find out....well that describes Surfside Properties to a tee! When we discovered them in 2018, we were trying to escape those raw, biting, icy cold, gray drizzly, never-see-the-sun-for-weeks-on-end upper Midwest winters. We were than and continue to be pleasantly surprised when we found Surfside Properties. We have rented three different properties on Pensacola Beach from them and have never been disappointed. The spectrum of outstanding properties can easily suit any of our needs. The whole Surfside experience, from their intuitive content rich web site, to the concierge class help from Lori and Sam...we've never been disappointed! We have access to thoughtfully furnished immaculately clean first class properties across the best locations on the beach. We always eagerly look forward to our return allowing us to enjoy peaceful, sun filled warm walks along the pristine, uncrowded white sand of Pensacola Beach January through April in our Surfside Side Properties enabled rejuvenating escape!

12d was absolutely filthy. I did let the owner, Steve, know twice and he's never answered. And…read morethey removed my review. The sheets had stains, two wash cloths had black stains. The pots and pans old and dirty along with the lids not washed. Oven dirty not cleaned, lint in dryer, guest bathroom tub filthy, floaters in water and floor dirty. VRBO rem bed my review.

#407 We stayed October 23-26. When you walk into the condo…read moreyour view is nothing but blue water it was amazing. To get down to the beach couldn't have been easier, down to ground level in elevators, stop by car and grab beach chairs because it's right there at the exit to the beach we didn't have to drag our chairs up and down from the condo. Pretty much had the beach to ourselves.

We had a great Easter Vacay here. We rented a condo and it was right on the beach. I'm talking go…read moreto ground level and walk out back, no shoes needed for the walk they have carts in the garage parking area for you to load your belongings on for the elevator ride up to your floors. That was a HUGE help!! No smoking signs everywhere, keypad entry front gate and gated pool and hot tub area. There was 9 in our party and our condo was the perfect size so nobody felt crowded. The only bad thing was being on the 6th floor and noticing that the guard rails on the balcony was made from pvc pipe and noticed a crack in it, so we made sure the kids didn't go lean on it. Over all we had a blast.

I have been a customer with Beach Bum for years and have stayed in numerous properties and my…read moreextended family has as well. This particular year, I had a reservation with them, and my 17-year old daughter was hospitalized a few days prior to my check in (UNEXPECTANTLY). I notified them and made them aware of the situation and that her doctors did not authorize her for travel upon her release from the hospital. Stephanie said, well, that's too bad, you should have gotten trip insurance because we cannot refund your payment or push your reservation to another time. SO, if you are considering EVER using this company, know that they will NOT give you a refund of 100%....it will be 50%, doesn't even matter if it is for a DEATH in your family. They just do not care why OR about you. So, do not book with this company unless, a.) you get trip insurance OR b.) you have so much money that you don't care that you lose thousands of dollars. Note: At no point during the booking process was travel insurance mentioned, offered, or recommended--something that could have made a significant difference in how this was handled. Only after I requested a change due to my daughter's hospitalization was insurance brought up, which felt reactionary rather than proactive.

Don't book with them, they will let you book and then call and say, you have to stay longer or…read morechange your days. Total BS.

Nice condo, great location, easy access, Pensacola bay and beach are beautiful! Recommend this…read morecompany, communication was great,

We stayed at Regency Towers #506 East. The property was beautifully decorated and well maintained…read more Everything looked exactly like the pictures. The oceanfront view from the balcony was awesome for morning coffee or an evening glass of wine. Easy access to beach and pool. The Southern Team took really good care of us during our stay. Communication was excellent! From the time we booked until the time we checked out. I had a few questions prior to our stay and they answered all of my question promptly and courteously. They kept us updated on everything that was going on in our building during our stay. In addition our WiFi went out late one night and I reached out to management and they responded and walked us through steps to help resolve the issue. They took really good care of us during our stay. Looking forward to staying here again!!

We've booked with Beach Bum at Beach Club Pensacola multiple times over the years, and it never…read moredisappoints! As a local, I love bringing my family here -- it's the perfect spot to relax and watch the Blue Angels soar by. The views are unbeatable, the rooms are always clean, and even during extended stays, we've never had any issues. Parking can be a little hectic during the Blue Angels weekend, but it's totally expected and worth it for the experience. One of our go-to spots on the beach!

This place is 5 star! Clean, spacious condos with a fully equipped workout area, beautiful beach…read moreand outdoor/indoor soapool right on property. The resort is quiet and each condo has toiletries, towels, beach towels, etc. The 3 bedroom, 3 bath condo I stayed in supplies plenty of toilet paper, paper towels, washing machine pods, dish soap and trash bags. I've stayed here multiple times and never get tired of it. It's always a relaxing stay.

Ended up spending a very cold and windy night here, so some of the amenities weren't really worth…read moreit, but I can tell you that it's a place that I would definitely want to come back to. 1. Service - everyone from check in to check out was so professional and courteous that they made me feel right at home. 2. Amenities - right on the beach, swimming, lazy river, hot tubs, all great! (But, again, it was too cold to enjoy much but the hot tub. Still worth it.) 3. The room - clean and comfortable with a balcony overlooking the Gulf. Plus, after a week on a cruise ship, it felt like the biggest room in the world! (It was standard hotel size for two queens, but still felt ginormous.) 4. Great bathroom and supplies. My only real drawback was the water pressure. On the 7th floor, the shower took quite a bit longer than usual to get all the shampoo out. 5. Location - not only on the beach, but within walking distance to great restaurants, bars, and fun. Loved it all around. I love Pensacola Beach, and this definitely gives you the vibe they're going for.

I agree with what one user wrote about the decor being confusing. It's hard to out your finger on…read moreit. They do have a handicap ramp going to the beach and it's about 165 steps to the water for anyone who is interested. I knew we were going to have to pay parking it was 15/night. But I was not expecting to have to lay to access the damn pool... Another $20 for a wristband. You get access to nearby hotels pools though too I think. They give you a card at check-in with a QR code that has info and hours about the property, a slightly outdated Riptide restaurant menu and some info on nearby restaurants. The elevators are fast! We stayed in room 722 by the elevator it has a roll in shower and lots of space. They did not have room service. They have a Continental breakfast in the restaurant.

I will break this down with simple pluses and minuses. This was a four day stay for relaxation at a…read morebeautiful beach not-in prime season. Our condo was a 2 bed / 2 bath condominium on the 11th deck with a Gulf view balcony. The stay also included 2 beach chairs and umbrella use on the beach. There are also 2 large swimming pools, a larger 12 person hot tub and an exercise facility. + Overall facility condition + Parking Lot + After Hours Customer Service + Location proximity to food and entertainment venues + Security / Access vetting ~ Condominium condition + Cleanliness overall - Shower water pressure/ drainage - Fabrics/Cushions/Bedding condition stains, wear & tear, needing replacement) - rental customers required to wash and put away dishes kitchen items before departure. (?) - condition upon arrival - noted fingerprints on refrigerator and tables. - High fee charges that are not reflected in the condition of the condominium. Condo Charge 4 Nights $ 740 Property and Service Fees $ 300 Cleaning Fee $ 200 Lodging Taxes. $ 123. 75 Fees and Taxes almost double the cost of the stay itself. Would we stay here again ? Possibly, but not in this unit. The folks we dealt with at Paradise Rental were also very nice.

BED Bugs in 806!!!! We had a terrible experience with Southern Vacation Rentals as well. The condo…read moreappeared clean until bed checks. Southern Vacation rentals left us without a place to stay. They could care less that if I hadn't checked we would have taken bed bugs home. I'm still having nightmare!!! All our blankets and beach bags were trashed. We had to pay for a hotel that night. The only solution almost 24 hours later after numerous calls to them was either a refund or put us in a much less rental than we booked months ago. It looked shady! They could have cared less we were 14 hours from home Without a place to stay. We ended up staying in a hotel paying way more for last minute hotel rental.

Decent place to stay while in the area. Close to the interstate but gets congested in the morning…read moretrying to get out of the street towards the interstate. Staff are friendly. Check in was quick. Room is okay, nothing fancy but gets the job done. I did have a do not disturb on my door but staff still entered to change out towels while I was out. Breakfast is okay with scrambled eggs, sausage or bacon, depending on the day, which I love bacon day, bananas and oranges, yogurt, toast, make your own waffle and cereal, hard boiled eggs. Something for everyone. The juices are a bit watered down to me.

Horrendous customer service. Front desk staff is dismissive and prattling excuses on why they can't…read moreclean rooms in a timely manner to check in their guest at the late check in hour. I used to enjoy staying at the Hilton.

Let me start with the bad. We checked in at about 1300 on Thursday 23 Apr 2026. The young woman…read morechecking us in clearly didn't want to be there and clearly didn't want to give the same welcome speech she had given many times before. She was blazing through whatever she said quietly and at about the same speed as the side effects warning on a TV commercial for prescription meds. I asked her to slow down because my hearing isn't great and she was talking way too fast. She , literally, rolled her eyes and continued to the end of her speech at which time I had a room key and a pink square of paper with numbers on it that I had no idea was for. Not a great first impression. Fortunately this was a one off experience and the remainder of our stay was perfect. The resort is beautiful. The pool area was great. Our room was generously sized and very well appointed. (I still recommend all nice hotels stop buying those packets for the coffee maker with powdered creamer and that horrible pink stuff for sweetener. You're better than that.) The staff, no matter who or where we bumped into them, was friendly, engaging, and helpful. Housekeeping, maintenance, lobby, bars, food service. 100% awesome. The food and drinks in the lobby bar were amazing. We ate there several times because we couldn't think of a good reason to go anywhere else and fight the crowds and traffic for lesser food. We really enjoyed our stay and would certainly stay again.

I was debating writing this review. So, my first night here was horrendous. I was woken up to…read moreblaring music so loud at 3am I could not tell where it was coming from. Literally, 10 seconds after calling the front desk to complain, it was turned off. That wasn't even time for security to come up. So how did the person know to turn it off? Was there a camera in my room? Was the phone bugged??? The second incident happened at exactly 6am the next morning when an alarm started going off in my room. Someone had set an alarm on the clock and the cleaning staff never bothered to turn it off. Then, 5 minutes later, the room next door had their alarm go off and it was so loud I could hear it through the wall. I had to listen to that for 30 minutes as the people next door who had been partying and drinking were passed out asleep. Then the gentleman in the room to my right sat on his patio the entire time smoking weed. The front desk absolutely refused to give a discount. I think the ownership here is very cheap and stingy. When it came to the room, we had no robes. The balcony door was completely missing a lock. Also, the patio doors are incredibly heavy and slam shut so you will be listening to that the entire stay. Same thing for the front doors. Lastly, the floor was uneven which would be very easy to twist your foot if you stepped on that spot incorrectly as it slopes down. I found everyone at the front desk to be incompetent, annoying, and off putting with the exception of curly haired Bella (the pretty one). We spent a lot of money and I think it was a total rip off! Perhaps it's a different story if you are able to get a suite. We were in a crummy room facing the gulf.