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Emer J Makapugay, DDS

1.0 (1 review)

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9 years ago

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Bright Now! Dental & Orthodontics

Bright Now! Dental & Orthodontics

1.6(19 reviews)
1.0 mi

Dr. Sandhu and his team are amazing. Everyone is so friendly and caring. I don't fear going going…read moreto the dentist since I found this office. Thank you Bright Now for being so amazing.

I do not recommend this place, my husband and I had a horrible experience today. We have been there…read moretwice before and had good service from the Dentist Dr. Shah and the receptionists. The visit started with our appointment at 2pm and we waited over an hour to get called back which was annoying but would have been okay if not for what happened after. We feel absolutely discriminated against as my husband is transgender and on his file is his current name he uses and has used for countless years now, the receptionists as well as doctors and everyone we've seen know his name and no problems had happened thus far. The nurse calling him back used his old legal name to which we told her please not to do, as it is a very real safety concern and could cause harm that she clearly does not understand. As she took as back we were visibly a bit annoyed, we had waited over an hour, we were hungry and my husband was put at risk as anyone who knows and or cares about LGBT issues in the world today would understand the consequences of. We sat in the room and the assistant left the room while my husband and I talked about how annoyed we were over the situation and he started tearing up. The assistant came back in and asked if he was okay to which he said "Yeah I'm fine, please dont worry about me" she then left again and we kept speaking about how this is why it is so hard to go to doctors and how disrespectful it is and feels to be treated as someone youre not, especially when you visibly are a grown man. She then came back and put her hands on my husbands shoulder while saying "Hey sorry--" and my husband flinched away saying "Please do not touch me" My husband is autistic and is very uncomfortable with people he doesnt know touching him, and I also find it inappropriate if not medically necessary. The woman then said we were gonna have to leave the office which of course we did and will not return. I called back again after leaving to let them know I will be leaving bad reviews, we felt very disrespected and will continue elsewhere as I'm sure they would have suggested anyway. I spoke to the manager Angie I believe and she refused by right to give me the name of the assistant so I am not sure of her name. They were standing their ground and insisting he was being aggressive in standing up for himself and if that is how they want to take the situation so be it but we will not be returning and I will be telling everyone to steer clear. I mean the 1.5 star overall rating on here says it all. While the actual work was fine and some people were kind, I would never return somewhere that makes trans patients feel unsafe, unheard, disrespected and made out to be aggressive and if anyone else like him is thinking of using this dentist I would personally think twice. I would give zero stars if I could but that isn't possible.

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Emer J Makapugay, DDS - endodontists - Updated May 2026

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