I switched to Emed just last year for my primary care and they have been superb. The staff are friendly and helpful. They pay attention to my needs and have been excellent in taking care of me, they pay attention, listen and are extremely knowledgeable and efficient dealing with my health, referrals and medication. read more

I had to get copies of my medical records, and even with the confusion on my end, Ms. Parris was very patient and kind. So, from front of office to back, hands down an awesome team! read more

This is a very confusing business and setup. First off by all appearances and online presence you would think that this is all one company. But when you all the phone number, they quickly (and not politely) inform you that its too different entities. I transferred my prescription over the EMed Pharmacy last month, mainly because the location is so close to work and home. I was actually happy with the whole process to get my prescription transferred. All they needed was some personal information, my old pharmacy and meds I was needing and they pharmacy took care of the rest. I was able to pick up my prescription later that afternoon. I wish the whole process was seamless as getting into their system. This month was a totally different experience. I found out that they don't do automatic refills on prescriptions. Which means every month you have to call in the refill. Also the pharmacy is closed on weekends. And the phone number listed on their website, only links to the Walk-In Clinic, so when you call the number instead of transferring you to the pharmacy, they give you a second number to call. However, the people in the actual pharmacy are helpful, fast and polite. I was able to call in my prescription and pick it up within a couple of hours. The pharmacy, is always clean which is huge plus. Overall I'm undecided if I will return back next month. I like the convenience of CVS and Walgreens ie the automatic refills, and hours. But the location of the of this pharamcy is perfect. And once you do get connected to the correct department, they are friendly an helpful. It's too bad the practices aren't streamlined and the customer service is lacking in the other departments. read more

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At 0800 in the morning, first appt so office cannot be backed up, I Waited over 45 minutes for a basic followup on blood work and was treated poorly by staff when I inquired about the wait, as I had meetings that same morning. Additionally, while waiting, there are screens in every room that say Dr Pulido does not support people who eat meat, Dr pulido "cannot in good conscience watch Fox News" and other liberal statements that turn the excessive wait into a liberal propaganda experience. Dr pulido you will be left with no conservative patients. And no patients who value their own time. read more

I've been a patient here for only 2 months and am very pleased with their service. They have worked with me through many issues, including insurance switching and pharmacy problems. They have gone out of their way to make sure things are done correctly. The office staff is helpful (and bilingual - Spanish) and the nurses, doctors, etc., have been kind and patient. The building is large and spotlessly clean and its easy to forget it was a thrift store for many years. Everything is computerized and they have a great patient portal online for many things. read more

I have been going to Emed primary care for over a year now and I have always been able to come in and quickly be seen. The staff is very kind, personable, and understanding. They offer service for many things and I am so grateful for that. I will always come to Dr. Pulido! read more

The primary care center is great. The AC and music relaxing. Its a teaching center for college medical students, which is cool because no one student or nurse teacher wants th to make a mistake. They have xray and labs available on location, literally across the hall. So convenient. They even have their own pharmacy and deli, even a beauty parlor. Almost everyone there is bilingual in English and Spanish. My only complaint is that they sometimes run slow, but from experience I know that they are taking care of other patients. Frankly, I want that kind of service. I originally came here because I am diabetic and my last doctor had me scared to death. They took time to educate me, prescribe new pills, helped me change my diet and start an exercise program. They dispelled my fears of dying and have given me hope. Keep up the tremendous work. read more

I'm glad I start over to this clinic they are very nice I go there for primary care pain management and medical marijuana everyone is very nice my primary doctor she is very nice most time I don't have wait see neither one of my doctors at all read more

I was nervous when I first came here but everyone is so nice. I don't wait long when I arrive for my appointment and it's always clean and fresh. Dr. Pulido is super nice and is always in a great mood. I will start going here for my medical marijuana as well. read more

Their always upfront on pricing and out of pocket costs. Very clean and well organized. They get you through pretty fast for walk ins also.

Every time I go here there's more anti republican b.s.,everything seems to be the governors fault, today something came across the screen in the room that said "if you haven't been vaccinated send a selfie so we know who you are lol,I'm starting to feel like they would put politics in front of medicine and let one die before they prescribed something backed by a republican, oh and eating meat causes cancer.....all this bs coming across the TV in the room while I'm waiting for the dr,maybe they should concentrate on medicine and leave the political stuff alone, definitely 9n the market for a Dr read more

Best Doctors office in northeast Florida.

DO NOT GO HERE!! this place will have you sitting for hours and still dont see doctor! my appointment was at 230. they insist you be there on time 30 mins early or they threaten to reschedule you! yet they expect you to sit around all day. i work for a living i don't have all day to sit around waiting on doctor. i got there at 130 and walked out at 330 they left me sitting in a room for an hour and i never seen the doctor..dont waste your time because they will..and the staff is rude and just nasty no one smiles they dont talk to you..you have been warned .every time i go there its the same..wait wait wait! and i see a different student doctor every time. this pulido ive never seen or met. he is never there. he needs to be so he can see how is staff does people. you have been warned do not go to emeds or this rene pulido who ive never seen. STAY AWAY! read more

I have been coming here for years... Here you are not just a number... You are a patient and they truly care about you and do everything they can to resolve your concerns and issues read more

They have one of the best endocrinologists in town. If you have diabetes, thyroid problems, or weight management issues, Dr. Chamseddin is very thorough and provides excellent patient care. If you want a physician who really listens to your needs and tries everything to help you, you should see Dr. Chamseddin. The team at Emed with Dr. D. Pulido and Dr. R. Pulido always provide excellent patient care and now joined by an outstanding endocrinologist Dr. Chamseddin. read more

Dr. Pudido is wonderful!! I see him for Pain management, Alternative Medicine, and Primary. I highly recommend seeing Emed, wait can be trying so make an appointment but they do allow walk ins as well. The staff is super kind and helpful, especially pain management side. I've been seeing Dr Pudido for 4 years now even and I'm picky and demanding lol read more

I am very disappointed so far. I sent my daughter-in-law who has had such bad pelvic pain for months that she can barely stand to work. They did absolutely no exam not even a physical touch on her external body, and then ordered medication for a yeast infection without even checking for one. This seems to be the most ridiculous set up ever. She can't even tell me the name of the provider that saw her. All I could do was look at the name on the prescription, who happens to be the clinic owner, and then research it and show her a photo of what I found. She says this is the place she went to. read more

I really have nothing good to say about this place. Chose it as my primary physician spot when I moved here 7 months ago from out of state, only because no one else could get me in faster. This place takes walkins. Even if you have an appointment, prepare to be waiting for AT LEAST 2 1/2 hours, no matter if you're early or not. The staff is very unknowledgeable of what they even offer at their place of work and services. You won't get seen by a doctor, just a nurse or nurses assistant. They messed up my appointments several times where I had to leave and come back, or wait for hours because they didn't have me in the books or put my time down wrong. I will never go back and don't recommend this to anyone that actually cares about getting medical assistance. read more

I love their facility. The doctors and staff here are great. Donald Cook goes to the pain management and his primary care physician in the same place. It's very convenient for me as a caretaker read more

Two years using E-med for my primary care and NOT ONCE did I meet doctor. they escalate copays with aggressive coding. I had a $76 co-pay in dispute even after the Insurance provider told them on multiple occasions that there was NO copay. Mr. Cortez (reception) refused me care despite my willingness to pay the co-pay for appointment. Florida blue clients have a number of better options in the area, I am going to be moving in 2018 and would NOT recommend E-Med's Medical Service. read more

Took my husband there last week...very unhappy with treatment. He hurt his foot at work they made us wait almost an hour in an almost empty waiting room. They x-rayed his foot and then told him it was broken and that he had torn the tendon from the bone! The dr said they were going to wrap it give him a post-op boot and crutches. They did nothing except take the co-pay. The nurse said they would call a medical supply place and order the stuff for us to go pick up over the weekend. They sent him away no better than when we got there. He went to a real ER and they fixed him up. I would not recommend this place for a dog let alone a human. read more

Even with an appointment two hour wait time. Sad to have to change doctors as they are great but time after time I have had these long long wait times. Even with an annual physical:( Wish they could improve on their scheduling. read more

Worse place, never saw the doctor but different nurses. They tried to get you in as a many times as possible even unnecessary appointments. My mom went in and they were charging her $65 copay and told her it was her insurance but didn't mentioned they were out of network. This place should rethink how they do business. read more

The staff at Emed were all so friendly and helpful. I did not have to wait long at all to be seen. Everyone helped to expedite my visit since I really was not feeling well. Appreciated everyone's help- from the front desk to the physician! read more

I have a major case of the flu and I am on immuno-suppressants so I need to be seen and I just relocated to Jacksonville Florida. I look up Medicaid physicians/walk-in clinics/urgent care and found Emed. They had really great reviews so I called to make an appointment. I'm told it on Fridays they do not make appointment it's for walk-ins only. They asked me if I know where they're located and tell me to come on in and make sure I'm here before three because they close at four. As sick as I am, I get in my vehicle and drive the 30 minute drive over here. I come in.... do all the signing up...insurance, etc.... and I'm told that they can't see anybody until the afternoon and give me a 1 o'clock APPOINTMENT.... first off I was told there were no appointments on Friday, second I was told to come on over here and they would see me. Nobody likes a run around, especially when they are this sick... I don't doubt the doctors are good based on the reviews. Unfortunately, I don't have the gas, the time, or the patience for bad office management or misinformation... I will not be back.... read more

Why set up an appointment at a certain time for me to get there 5 minutes early and then not call me for another hour? there was like 5 people that came in after me that went in right away and they had me waiting for a hour. If that was the case i could have done other things then be there and wait. We have responsibilies and better things to do then wait read more

They are good doctor they talk to and u Don't have to long if ,and after u see doctor u can get something to eat in the same place 5 star and very friendly read more

To those w/ concern, Medical doctors from AtoZ would luv this set-up, too bad for patients...when your prescribed an ASPIRIN B-CAWZ you just lost UR ARM OR LEG is not QUITE MUCH RELIEF...you take it from there... read more

They don't come close to keeping appointment times. Plan on 4 hour stays. They have a fake seniors club. Whites can't join.

Terrible service at front desk, 40 minutes wait to be seen , there is no greeting or explanation of services .this is the first time and last until I find my next provider that actually has courtesy staff that greets your friendly with a free smile read more

Horrible treatment. Meds are never refilled. They just push you out the door. I would not recommend going here. I will be changing doctors have never been treated so bad at a doctors office. Had such high hopes to only be let down. Don't waste ur time or money here. Filed complaint with insurance and the BBB read more

Obviously any rating above 1 star is being written by staff members. Some of the people who work reception are nice, but most are very unprofessional, barely speak proficient English, and have no idea how to properly bill their patients and/or insurance. Every single time I go, which is every month for Suboxone treatments, they tell me I have some outrageous past due balance, which is never right, because my insurance pays for 90% of the visit, and end up billing me some insane amount. They do not care about their patient's well-being, only about squeezing every last dime out if every person they come in contact with. They are lower quality than a free clinic, with even less bedside manner. They have no idea what they're doing. One of the nursing assistants cannot even pronounce my name, which is a 5 letter, very common name that only a 2nd grader MIGHT have a problem reading. The doctors are unprofessional, the offices are not very clean, and the wait time is always outrageous, regardless of whether or not you have an appointment. Unless you have no other options, I recommend you run as far away from this joke of a practice ASAP, or you will highly regret it. Also, Dr. Rene Pulido is on probation with the DEA for basically trafficking narcotics. How is that for a quality doctor? The entire place is turning into a giant pill mill full of junkies, and eMed seems to cater to their every whim, as long as they have enough cash. Frankly, it's disgusting. read more

Ok so I have been going here for YEARS in almost every side of this place. Primary Care, Women's Health and another. The wait times have fluctuated immensely!!! One month you won't have to wait but maybe 5 minutes the next you're sitting there an hour past your appointment time ‍. The doctors and nurses there ARE FANTASTIC!! They are helpful and polite and get straight to the point. HOWEVER, the front desk staff is a whole different story. I don't know what water those people up there are drinking but they are always soooo bitter, rude, unhelpful, condescending, it drives me crazy. They will also see you come up to the counter/desk and basically pretend you aren't there for as long as they feel like it. Which usually works out to about 10+ minutes, so wear comfy shoes. Basically don't walk in expecting to talk to them just follow the signs, sign the clip board and have a seat because they don't want to be bothered. One girl in particular I have NO IDEA how she even has a job interacting with people on a daily basis the way she talks to everyone. I will update with her name the next time I go in there because I swear the last time I was there she just sat there with a disgusted look on her face arguing with someone over why they couldn't do something AFTER their appointment when they ALWAYS did it after and she was told that, but she rolled her eyes at the person and huffed and puffed like a child. Who does that?? You are at work!! Anyways They need a whole new front staff and it's obvious from other reviews also because they are losing patients due to them being RUDE AND DISRESPECTFUL. I personally have been going here to long and am not in the mood to have my records relocated because of some childish girls that just need to make my appointment. It's just annoying. Hopefully they can get the wait times more under control, it has gotten better here and there I will say that. I have only been a walkin ONCE and that was due to a screw up from the front desk girls, and I only waited 15 minutes then. I always have an appointment. Someone stated the offices were dirty though and that is FALSE. This place is actually VERY clean! I will give them that. read more

Bad experience the first time with the office staff. Gave them another shot a few more times no change. It went from failure to pay attention to the pt needs to prescribing meds I was allergic too, to nasty unprof attitudes, failure to communicate with the patient, to pt feeling their issues were not important by the dr. spending less than 10 min with me with no results or reason for my return nothing was resolved when I left. I deserved better treatment than I received. Very displeased! read more

-1 star Terrible experience with the Pharmacist! We moved my mother to the area to get a fresh start and with the move came the need to find a new Dr. and Pharmacist. She had no issues with the clinic however, when she went to fill her new script she noticed that the meds looked different than the ones she was issued when she lived in Orlando. Naturally, for her safety she inquired if the pills were the same as her old ones and the Pharmacist snapped back as if he was insulted and told her she should "go back to Orlando"...... Now, I don't know if this was because she is Hispanic with a strong accent and he was telling her to go back to where she came from.... or if he was giving her a subpar/generic pill to save money or maybe he is just an asshole. What I do know is that behavior is unacceptable especially coming from a medical professional who should be trusted by the people they serve. A simple question to ensure the right pills will be consumed is not unreasonable. BAD FORM SIR! I DO NOT RECOMMEND this pharmacy because of this one bad apple. EMed Group, I recommend you separate yourselves from this pharmacy before it bleeds into your business and taints it too. read more

If you are looking for great doctor please read this review to its entirety. Dr. Mario Pulido and the Doctors at Emed have helped change my life. I have never been a big fan of doctors in general. In the past I found doctors to not care, only focus on prescribing medicine, and caring more about Pharma reps and spending more time with them than patients. That is simply not the case with Emed and the Pulido brothers. THE BOTTEM LINE IS THAT THEY CARE about their patients! This is how they changed my life: On 6/31/2014 I went to visit the Doctor for a follow up on my blood work. The news was bad. My A1C was at a diabetes stage. My weight was 331 pounds. My blood pressure was high even though I was on blood pressure meds. My cholesterol was 192 (Bad cholesterol was 127). Dr Mario Pulido did something that no one had ever done for me as a doctor. He sat away from his computer and he looked right into my eyes and spoke to me and demonstrated that he truly cared. He sad I need to make a life change immediately and he gave me some recommendations. He went on to say, "I want you to come see me every two weeks. I want to know about your progress, I want to see how you are doing and provide support, and I want to make sure you are staying on the right track." Now, I know he is a busy man but he said "I will make time to see you." That right there inspired me to make a change. I left his office with a new drive that I had not had before. I did not want to disappoint my doctor especially when he demonstrated how much he cares and wants to see me succeed. I did not visit him every two weeks as he had asked. I did not do so because I wanted to take action and come back and show him that I took his advice, his recommendation, and his feedback and achieved success. I went back to see him on 10/21/14 to get my new blood work results. My weight was 287 (Lost 44 pounds), A1C Normal (No longer diabetes stage), Cholesterol 167, and bad cholesterol 103, blood pressure was 121/79. As a result of my tests he reduced my blood pressure meds by half. I met my goals and a lot of that success is attributed to my doctor. He cared, he gave me a plan to follow, and it worked. Dr Mario Pulido's face lit up with joy when he saw the results. I can't tell you what a difference he and Emed have made in my life. I still have a long way to go but my life has changed for the better. They are my doctors for life! Thank you for taking the time to read my comments. read more

1 star is more than I want to give. The actual medical professionals that I saw I loved BUT unfortunately because of the fact the majority of the people at the front desk are rude and unorganized, I just can no longer continue to deal with this place and it really is a shame. Despite the fact the wait times were long (sometimes over 2 hours) I dealt with it because I really liked my NP and doctor BUT the people in billing have constantly made HUGE mistakes Jose in billing in particular is one of the most rude people I have ever encountered. My health insurance is Federal PPO so I can go wherever I want, these people were charging me for dates I wasn't ever seen. If you're currently a patient there make sure you balance is correct. For me they were trying to make me pay for something I had already paid and also trying to make me pay for a date of service I wasn't seen. I'm absolutely floored at the way I was treated there. I tried to handle it with them and discuss it but they're outrageous and make it absolutely impossible to do so. Jose literally snapped his fingers in my face. Since no one there will talk to me or try to actually make a positive difference on their own, I made sure I have proof of what they were doing so I can file a complaint with the state. I don't want anyone else going through this at all. Being sick is enough to deal with, you shouldn't have to worry about your doctors office, a place you go to get better, committing fraudulent acts against you.They will literally have you in tears, save yourself the trouble. I sure wish I would have. read more

I have been going to Emed since 2009. It WAS wonderful when it was just Dr Rene Pulido but the practice has gone from really caring about the patients and the well being of their care to being about getting you in and out and on your way. Each time I go in with my symptoms (I am a complex case) they say okay what do you want to do today because we don't have time for all of this whereas any other doctor would look at the list and see if there was anything that correlated and review the history, notes, past, etc and come up with a plan of action they have always asked me what my plan of action is... so I have started doing my own research and asking other nurses and health care professionals for their opinions and I come up with a plan of action before I go to my apt and give them all the research I have completed. After being told I may have heart failure and seeing that I have bradycardia and a leaky valve then coming back to go deeper into that they completely disregarded that and said I have generalized anxiety.... so I will be changing doctors. After being prescribed pain medication to cover up symptoms and having every doctor there say something different I am searching diligently for a Doctor who truly cares about their patients and not just the paycheck... I will say that it USE TO BE THAT WAY... I wish it was back to the days when it was just Rene and it really took the time with each patient ... too bad. Oh and I was actually told by someone who works there "It's like a drive through clinic" - so she too doesn't think too highly of it with that kind of remark. And this isn't the only instance I have had ... here are some other things I am concerned with: 1. My husband was given the wrong medication (which was filled) 2. The only reason we found out it was the wrong med is because I called and they couldn't even figure out what happened (and it's one my husband is allergic too - I didn't know so I filled it and was about to give it to him too!!!!) 3. I asked one of the doctor's if they knew what a disorder my daughter has is and he had no idea so I had to inform him (at first I figured you can't know everything but then talking to my friend's they are NOT in the medical field and all knew... hmmm) 4. I have been at the office for 4-5 hours on more than a few occasions for a regular appointment (yes the wait is THAT long) 5. I have been told many times "I don't have time to discuss all of that so what do you want to talk about?" 6. If you have more than 1 problem be prepared to schedule a different apt for every single problem you have. 7. I was just short of yelled at by one of the staff about insurance issues and left balling my eyes out while he yelled at me and walked away. 8. The doctors don't go back into your history or remember what you came in for before except Amanda is pretty good but she doesn't see patients any more :-( There is more but really I just wanted to make sure I wrote an accurate review. I don't want to talk down about Emed but the quality of care that use to be there is just not there any more. I will say this - if you're looking for a one stop shop and have lots of time and a free schedule to come back whenever or you're not a complex case then it could be fine for you. They have a cafe, pharmacy, PCP, pain management, Pulmonology, spa, Podiatrist, Allergy testing, etc all under 2 roofs. So in that aspect that is nice but you just have to have the time and ability to go 1 visit per issue. So if you're not a complex case then any doctor could help you this place may work for you... I personally need better care than that. read more

First of this place is extremely disorganized. As a patient I felt like I did not receive the quality care I was promised. Administrative staff is horrible!!!!! Went in today for my first appointment to establish a primary care doctor I had this appointment for two weeks now and I just received a call that they were not accepting new patients. After they had already seen me today and took my co-pay. But now when I need a referral to a neurologist you cannot accept me as a patient. The lady I spoke with on the phone was very apologetic stating someone should have informed you this before right now. But they didn't so this doctors office basically took my co pay made me do a bunch of testing wasted my time and now you can't help me. read more

TERRIBLE!! Sister in law had been sick for about 18 months, they kept canceling appointment and not providing referrals, cut off her pain meds because they thought she was selling the stuff. Well she has CANCER!! and we just found out it's advanced and there is nothing than can be done. THANK YOU Emed Primary!!! I wouldn't send me dog here. read more