On recent delivery experience where I had ordered by phone and included the delivery charges, I…read morereceived a copy of the receipt only. After several email attempts and phone messages left unanswered I was finally able to reach Serge to arrange for delivery and get a copy of the actual invoice not just a receipt. When the delivery team called to say they were 1/2 hour away, I mentioned that my crew had already left for the day and they could leave it with the concierge. They told me that they could not deliver inside as it was curbside delivery only. This was never explained to me or I would have alternative arrangements to have someone there to move it. They said they could re-deliver at my expense. They took zero responsibility for not explaining that it was curbside only, even after I had told them it was being delivered to a condo and the concierge wiuld accept the order. None of this was explained and it cost me an additional $95 for another delivery. When I asked why they would not take responsibility for their own actions he was very rude, basically said it was my word against his. That saying it was not explained and it being explained were two different things. I did not record the call so at the end of the day I am out of pocket. I have referred loads of clients to them over the past couple of years because their pricing is cheap but I will definitey not be doing that again.

Everything you read about this place is true. While the products they carry are nice, they aren't…read morethings you can't find anywhere else. What you won't find at most places that you can find here though is a complete and utter lack of customer focus. For them, your loyalty and experience aren't even second to the business, they're dead-last on the list. I purchased 2 vanities from this place, at separate occasions. I had a pretty awful pre-purchase experience with the first one, but the product was nice and the price was right, so I wrote it off as a one-off. I'm generally pretty understanding, so I wanted to give them another shot. After a second terrible experience now, this time post-purchase, I can say confidently that this place could care less about your business or your experience. Places like this shouldn't be rewarded for treating people this way, considering how fierce the competition is out there. Avoid, avoid, avoid.

Excellent experience at this little known store. Service was excellent; staff are knowledgeable,…read morehelpful and focused on ensuring a happy customer. Prices are very fair for the quality of product; selection is so much better than at the big box retailers. Big thanks to Erna, Cailin and Geoff for your help throughout the process. I purchased two vanities, sinks and faucets. I very much appreciate the in-store help in selecting my items; and the after sales follow up to ensure I was satisfied. My new vanities are beautiful and a high quality product. Highly recommend over a big box retailer if you are considering renovating your bathroom or kitchen. Also nice to support a Canadian company.

Great friendly service! I walked into the showroom without…read morean appointment , on Caledonia Road, and was immediately greeted by Design Consultant FATOSH KAYA. She was very patient with my questions on countertops, and knowledgeable in guiding me through the process. Also appreciated the many samples! Thanks again! Shamira

From the owner: The Porcelanosa Group is a leader in the manufacturer of ceramic products, kitchen and bathroom…read morefurniture, as well as architectural solutions ranging from facade systems to advanced materials for ceramic tile installation. Our product catalogue combines contemporary design and functionality, giving companies the ability to create versatile and aesthetically attractive environments. The diversity of designs and textures allows for complete customization, adapting to different contexts and business requirements.

My Dream Kitchen & Renovation…read more Where do I start, I recently purchased a new home in Durham and it had many builder finishes that I wasn't happy with so the first area that I decided to renovate was my Kitchen. I came across a few review based websites to look for an honest and fair Kitchen Renovator but I wasn't only looking for a Contractor which I noticed most of them were here but I was looking for someone who had a unique sense for Kitchen Design as I wanted not just ANY Kitchen, but one that looks like those that I have seen in a magazine I had cut out. After getting a few quotes from 2 other of the BEST Kitchen and Renovation companies, I was not totally satisfied with their ordinary ideas and lack of design, that was until I came across Valentini Kitchens and Piero. Piero came over and I knew he was the person that I wanted to deal with, he was not just one of the ordinary Kitchen Renovators that came to give me quick estimates, he knew what Kitchen design was and you could tell he specializes in Kitchen and Interior Home Design as he has been doing this for a very long time. In my Initial in home Consultation, Piero took his time (nearly 2 hours) not rushing one bit and he went through every little detail and gave me every idea I could have imagined to come up with the best design/layout and colour choices for my Kitchen. I am so HAPPY with my new Kitchen and everyone that comes over doesn't stop complimenting me on it. I always wanted that " White Kitchen " you see in all the high end Kitchen magazines and I finally GOT IT! I decided to keep the existing dark porcelain tile flooring, so Piero helped me choose a contrasting colour for the Custom Island Cabinetry that complimented the dark tile floors. Piero's crew was delightful and they took so much care with the existing areas of my home, they covered up all the areas to not damage the floors and walls, they covered the tile floors with a special cardboard roll and all openings were zipped up with special plastic to keep as much dust away from the other areas of my home and the plastic was held up with poles so that the plastic would not move during the Reno process. I was so impressed with the Professionalism and CLEAN was an understatement. Make sure that you plan yourself accordingly as if you give the right company the right amount of time, you will get what you want, I got to see why it takes the time it takes in the many stages I had to go through so take the time to plan it out as your Kitchen will be out of commission for 2 months or so. Piero helped in choosing all the finishing touches, which made it so much easier for me not to have to hire a designer. This company can do it all and they took care of everything I needed for my project from start to finish. Piero's brother, Anthony was UNREAL!! He took care of all the hands on Kitchen work and Renovations and organized their crews daily so I knew what was being done on each day they were in my home. Everything I had read about Anthony in Valentini's past reviews were so true, He is as unique as it gets and a true old school craftsman who cares about EVERYTHING he does as if it was his own. A special thank you Anthony and Paul his helper for all you have done, your finishing touches are PERFECT! I can't believe that you guys made my DREAM KITCHEN come to life. I was given the option to either purchase my own finishing items, ie: Counter Tops & Back Splash, Plumbing & Electrical Fixtures, even all the paint colours for the walls or to have Valentini take care of it all and with my busy work schedule, it was not worth it for me to do all the running around so I met with Piero in the showroom and in one long appointment, I chose everything there and saved so much money in the end and I got exactly what I wanted. Thank you to Valentini's extended crew, Frank the Electrician for guiding me through all the best lighting options for the Kitchen area including the ceiling, under cabinet & inside cabinet lighting. Marcelo for the Plaster & Painting and Danny for the plumbing installation. Lastly, a special thank you to JMJ Marble and Kent for his perfect work with the Kitchen Quartz Countertops and Full Quartz Backsplash, I am in WOW with the White Marble look counters, your finishing touches were amazing!. To sum it all up, I spent countless hours reading reviews on contractor websites and meeting potential Renovators but Valentini Kitchens is truly the BEST, I would not hesitate to refer my family, friends and anyone out there looking to do a Kitchen Renovation. Thanks Piero, Anthony and the entire Valentini crew, Happy Holidays and I wish you all the best for the New Year.

From the owner: Since 1974 we specializes in kitchen, bath & full home custom cabinetry to the residential Toronto…read more& surrounding GTA market. Valentini Kitchens offers custom & semi-custom cabinetry options for all areas at the highest quality to fit your budget needs. Valentini Kitchens offers a retail showroom complete with all types of cabinetry, plumbing fixtures, tile & hardwood flooring from all the best brands. Valentini has maintained quality & service to please clients, interior designers, contractors & builders with 100% satisfaction. Valentini Kitchens is a true Family Business that has been owned & operated by the Pasquariello Family for over 50 years. Call to setup to see our showroom.

I had purchased my whole Plumbing fixtures for our house when we started building and first time…read morevisit with my designer to pick the fixtures was very pleasant but after they received the full payment the customer service was horrible!!! I recall my super trying to communicate with them and had such hard time. Also they did not tell me that half the products once you purchase you can't exchange or return even if you haven't opened the box! One time I went in myself and there was a sales person on the phone and was being rude to whoever was on the other side of the phone and then he puts her on hold and starts badmouthing the person that he was talking to, I had to interrupt him as I was there to pickup the item that Ive called 100 times for and never received a response . Anyhow he was extreme impatient and rude! So aside from the first time I went in with my designer rest of my experience with them was horrible and I spent over $100,000 with them, now I'm building our cottage and I told my designer anywhere but Canaroma!

Terrible terrible follow up service. Once they are paid, they will not take responsibility for…read moretheir errors, mis-service, mis-shipments. And beware when they try to double bill you. There are many other options out there. Find another Bath and Tile store.

We got a kitchen made using acrylic for a to cabinets. Looks great. Team from Akrylikas was very…read moreeasy to deal with. They were professional and it shows in a final product. Thanks

Note: Review is based solely on LOOKS, as opposed to customer service, quality of products, etc…read more Faucet & fixture heaven! Stunningly beautiful showroom, but it'll cost you. A standard single-lever faucet that looks like something you can get at Ikea was $800+! Again, I cannot speak about the quality and would never, ever, EVER attempt to buy anything here without professional advice first, re: experienced contractor, NOT a Ginger's salesperson. ;) (I'm just at the beginning of the sourcing for my renos, but I've never heard of any of these brands that were displayed here. You won't see any Moen, American Standard, or even Kohler here!) The sad reality is that most people would probably not be buying anything here, unless you're a doctor's wife/interior designer who has a client with an unlimited budget. Definitely a $$$$ place!

They sell over priced garbage. Waterworks are the worst quality fixtures you will find. We bought…read morethem for 3 bathrooms and they are horrible. the quality when it works is even sub par. One shower gets hot when someone uses the cold water. Seriously at the price they charge they surely should have a temp control valve in them. We have one shower set that never worked and we have had a plumber come back numerous times to fix it on our nickel and still doesn't work. Absolutely ridiculous. Avoid them at all costs and just use a more normal and better quality solution like Moen.

If you're looking at anything Kohler in the area, you'll probably have to visit Watermarks! They…read moreare a dealer for this brand, so you'll at least be able to SEE the actual product. And FYI, price-wise, they're considered on the higher-end! I've driven past this place a billion times, but never had any reason to pop in 'til now. I was greeted and after that I was basically able to browse without anyone bothering me. Whereas at another similar store, NO ONE approached me at all during the 45mins I was there. Female salesperson was helpful, but only after I asked many questions. She did mention she wasn't on commission, so perhaps that was the reason why. I found this place was good for window shopping, but price-wise, there was a HUGE markup. She told me a particular Kohler toilet was $600+, whereas it was $460 at a big box store. So definitely shop around if budget (or not being ripped off!) is of concern!

We went to many bathroom renovation stores around Toronto but found Watermarks Etobicoke to be the…read morebest in both customer service, attention to detail and price. We were extremely happy with Kylie's assistance in selecting various bathroom fixtures. She was knowledgeable, patient and prompt in responding to our emails. The store is spacious and has a good selection on display. We would highly recommend this store and Kylie

A colleague referred me to Dupont and I was not disappointed. Don't be put off by the…read moreunprepossessing exterior to their location. They focus more on quality products at affordable prices delivered by courteous, knowledgeable staff. Can't recommend them highly enough.

Quite a sizeable selection of styles and types of shower systems, sinks, tubs, and all things…read morerelated to plumbing. You really have to walk the showroom floor to get an idea of what is going to suit your style and budget. We spoke with Ash who was knowledgable about all the products and answered a lot of our questions. We ended up buying a few Riobel shower systems from Ash due to the good prices and he even threw in the tub-filler.

Mike was honest, fast and efficient. Not only repaired the plumbing issue he was there to fix, he…read moreeven help me adjust some loose screws I had here and there. Could not recommend more!

Fast/Timely, good service, good communication, found the services a bit expensive. But they did the…read morejob right along with sense of urgency.