Avoid interacting with TYRA WELCH. ​ I visited this Kaiser…read morelocation for a flu shot during posted hours, only to find the desk closed. While the first two receptionists were rude and condescending, a third receptionist was incredibly helpful and sought out answers for the waiting patients. ​Unfortunately, the manager, Tyra Welch, was visibly upset that her staff member went out of her way to help us. I overheard Ms. Welch "talking crap" about the helpful employee to the rude receptionists right in front of patients. When I stepped in to defend the helpful staff member, Ms. Welch became unprofessional and dismissive. Most shockingly, when I asked for her name, she refused to provide it and deliberately hid her badge before calling security on me. ​Kaiser HR needs to provide Ms. Welch with serious leadership training. A manager should be the solution, not the person creating a hostile environment for both staff and patients.

Lancaster, CA I used…read moreto go to these places when I used to have a Kaiser Medical Insurance. I had been coming here for the Pharmacy, blood draw and flu shots. For all those times, my experiences and expectations were met. Employees were always friendly and helpful. They show care and compassion. Plenty of free parking spaces. Facilities are available and accessible for people with disabilities.

Dr. Farahdal in neurology made me uncomfortable from the jump. He was dismissive about the recent…read moreset of seizures I've had mostly at work. When he asked the for the meds I'm taking he scoffed and said "that won't do anything for seizures why are you taking that" ... because I was prescribed them..??? We discussed continuous fmla he said he could give me a month and then do intermittent. While they lollygagged with the paperwork I had to call different people left and right so I could get it squared away. They said I couldn't get it because I hadn't had 3 seizures in a month..... except I've had a minimum of 5 this month. Mind you at least 4 happened at work in front of my colleagues, who pushed me to see this man. To be honest it seemed like he felt like I was lying as if I don't have better things to do than to lie about seizures. Honestly if my colleagues hadn't pushed me to go I wouldn't have... for what? To be treated and dismissed like gutter trash when I'm talking and speaking on something vulnerable and real. I asked for a new neurologist which won't happen for another month and honestly by that time I may not bother. It's clear I won't be taken seriously or with honest care. It's a shame I fought so hard to get Kaiser

I broke my kneecap in 2000 and was in severe pain in 2020. The chief of orthopedics, Dr. Minkowitz,…read moresaid it was slight arthritis and refused to do surgery. I switched to Blue Cross and the doctor at UCLA, Dr. Hernandez, got me in right away for a replacement, saying it was urgent. I complained to Kaiser and the chief of orthopedics was obviously angry. When I went back to Kaiser, I broke my elbow in several places and Dr. Woodhouse put in a metal plate and 23 screws. At 6 weeks, still in a splint, as the physician assistant, Jorge, took out the stitches, he said, "you don't need to come back. There is nothing more we can do for you." No physical therapy was offered. I am back at Blue cross, where I had the plate and screws removed and there is still an extra bone out of place. Many other stories about Kaiser, but this was the worst....

Exceptional DR'S and office personnel. Blood work next door! I thank my insurance company for…read moreHDMG.The "BEST " choice for the A V for Medical in my opinion.

There's so-called urgent care at this place has no care to it whatsoever apparently. At least not…read morewith the nurse practitioner that we were given to use in this situation. She had a terrible attitude, no bedside manner or empathy whatsoever. It truly felt as if they're only concern was to get us out of there. Don't bother going to this place if you truly care about your health.

I was referred to FHMC Lancaster by a relative while I was visiting Palmdale. I've been struggling…read morewith uncontrolled diabetes (DM2), high cholesterol, and elevated triglycerides for over a year. I used to go to a clinic in Sun Valley, but my lab results never improved--so I figured it might be time for a fresh perspective. When I visited FHMC, I asked to be seen by a doctor. The front desk staff greeted me with professionalism and warmth. They explained my options clearly--I could do a telehealth visit with a doctor or see the provider in their Van Nuys clinic. Since I was already in Palmdale, I asked about alternatives, and they offered me a same-day appointment with their Nurse Practitioner. I'm so glad I said yes. The NP was knowledgeable, compassionate, and really took time to listen. She revised my medications and gave me realistic, clear lifestyle guidance. I appreciated her genuine concern and how she educated me without judgment. Before I left, I told the front desk how great the NP was, and they mentioned they have three NPs who are all caring and well-liked. A month and a half later, I returned for bloodwork and a follow-up. This time, I saw a different NP, and the results blew me away: * Cholesterol: 141 130 * Triglycerides: 162 113 * A1C: 8.3 5.8 I was beyond happy--relieved, actually. For the first time in years, I felt hopeful about my health. As a small thank you, I bought donuts for the staff from a nearby shop. This clinic treated me with compassion and care, even in a stressful healthcare climate. Thank you, FHMC Lancaster!

Rarely am I ever compelled to go out of my way to write a review, but I felt the need to express…read morewhat an outstanding practice this is. The providers are very knowledgeable and really take the time to address your needs. The entire team is amazing. Could not have been happier with my referral to this practice for my work clearance. Definitely recommend.

Came here to do my physical DOT drug screening, everything went well. Very professional and…read moreprovided all the necessary information for anyone that is new or returning. They also offer other services.

Quick is key word here. I was sick and didn't want to have to sit for an hour in a waiting room to…read morebe seen and get medical. Overall visit was great in and out in 15-20 min. Everyone was polite and very helpful. Clean office great experience highly recommend.

As a therapist myself, I never imagined I would end up being a patient here, but I am incredibly…read moregrateful to have my colleagues treating me. Francisco and Jordon were fantastic therapists during my physical therapy session. Francisco had a lot of great ideas that helped me work on my ACL repair, and I would highly recommend anyone go see them at the outpatient clinic. Jordon was also very kind and has a wide variety of exercises that can be done to improve your situation. Kudos to the both of them and the rest of the outpatient team. Brenda at the front desk was very courteous and welcoming, and I look forward to finishing my therapy with them

As a former athlete who's been sidelined for years with a knee injury, AVMC has been instrumental…read morein getting me back on the field and playing sports at a high level again. After my ACL surgery I was referred to this group by my doctor to complete the months long rehab process. They worked with me once a week, starting with basic leg mobility and eventually full agility drills. I communicated my goal to play basketball and soccer with 100% effort and address the muscle atrophy that had occurred. They took that to heart and the treatment always felt tailored towards my specific needs as opposed to just running through a standard list of exercises. My doctor was always impressed by my progress during the monthly check-ins. I would absolutely recommend AVMC for any rehab needs and would go back if, heaven forbid, I get injured again. Thanks for everything.

I was deathly afraid of dentist from th 60's and I have been looked at by the best...Beverly…read moreHills....Wilshire District....even USC Dental Clinic and except for USC in the 70's I have walked out because of Fear and The need to escape....NOT Heritage..Receptionists Excellent..The Dentist Above reproach and The Anastceologist was Friendly....Trusting....and Knew His Job! I have b Never felt better.....When I got home to Mow there is No Pain! This place is A1 and one Hell of a Professional Office. Manager and she knows and wears her position excellently........ From the bottom of my Heart......I Thank them so Much......Oh and I had 3 teeth pulled and there is no facial disfigurement or discomfort.....One Love

Anice is an awesome nurse. Well detailed and knowledgeable about her job keep up the good work…read moreSierra medical group is fortunate to have her.

Brought my daughter here for a podiatry appointment. What a beautiful and clean clinic. Very…read morewelcoming and friendly staff. The doctor that helped us was very nice and gentle with my special needs daughter. He did an amazing job cutting her toe nails and treating them. It's really hard to find a place where they will treat a disabled person who's non verbal. I was very happy with the service that was provided to my daughter. He also asked the nurse to make a follow up appointment in two months at a location closer to our house. That's great patient service.

Dr jafferi,Ali ejaz Dosen't listen to a thing you gotta…read moresay, as soon as you start speaking, he starts to dismiss your concerns. So sad to not care for the patients and the nurses outside all they do it's chit-chat with each other while you are in the room waiting for discharge papers. Ridiculous

ery clean nice and helpful people I got a very nice nurse named Irma to take my blood work and…read moreekg very helpful would definitely recommend coming if in need to physicals or blood work.

After reading all the positive reviews, I was really looking forward to my experience at this…read moreclinic. My first visit went well, and I was given medication for the diagnosis. After I returned home and looked at the prescription label, I noticed that the provider who saw me was a physician assistant (PA), not a medical doctor. There was no formal introduction when she entered the room, and I did not notice a badge clearly identifying her role, so I was under the impression that she was an MD. When I returned for a follow-up visit two days later, I asked the receptionist if I would be seeing the same person. I was told no, that I would be seeing "Dr. ___." It turned out that this provider was a nurse practitioner (NP), not a physician As I was leaving, I asked the receptionist why she had said I would be seeing a doctor when the provider was not an MD or DO. She told me that the clinic refers to both PAs and NPs as "doctors." I found this confusing and concerning. Clear disclosure of provider credentials is important to me as a patient, especially in a cash-pay setting where patients are making direct decisions about their care. I was also concerned by the number of medications that were recommended, several of which carry significant potential long-term side effects. I declined those medications and will be seeking care elsewhere. I won't be returning, but I'm sharing this experience so others can make fully informed decisions.