Wish we had come here before Home Depot as it's a minute from my home. Store is always so clean…read moreand staff is like family welcoming and helpful. We got exactly what we needed. Store is a Great addition to our neighborhood!

I will open this review by saying, I wish I'd done better due diligence on Ace, had I done so, I…read morenever would have hired them, so partially my fault for having a bad experience. I'm giving Ace Home Remodeling two stars instead of one because although the job was late and over budget in the end, I have an acceptable finished product. I'm giving this rating for three reasons. 1. Upon signing my contract with Ace we were directed to make a check out to Crash Crew LLC "for permits". When my permits were issued, I learned that a person I'd never met held the notice of commencement on my project, not Ace Home Remodeling. 2. On at least two occasions, the owner of Ace Remodeling informed us that her project manager was not cut out for remodeling work and was used to doing new construction. Everything I've been taught in business is to not bad mouth my employees to their clients. Needless to say, we were very unhappy with the project manager (failed to communicate to us, trades would show up at all hours of the day and evening unannounced, numerous errors made, low quality, etc) and so we asked that he be removed from our project. While this was initially agreed to towards the end, the owner brought him to our home on a Sunday morning, (we'd explicitly stated the project manager was not welcome at our job site) and were told - my business, my rules - IN OUR OWN HOME. Beyond unprofessional to me. 3. Work quality and re-work. Numerous measurement errors, causing the electrical and plumbing to have to be moved two and three times. Drywall seams meeting with no stud behind causing drywall cracking, walls built out of square and plumb. Shower pan failed inspection twice due to slope issues. Spot repairs to floor leveling causing uneven floors. No dimensioned drawings, and even then, when we together made site drawings, there were still multiple questions raised about the same topic. As I said, while many of these issues eventually got resolved, the amount of involvement from us as home owners was unacceptable. Because of the permitting issue above, we had to get an attorney involved to draw up a lien release (which Ace initially refused to sign) so that we could then file a Notice of Termination of the Notice of Commencement in order to protect our deed from someone who we had never met, nor had a contract with. It's really a shame because some of the tradespeople who worked on our job performed very good work.

We just completed a kitchen renovation with S&W Kitchens located in Windermere. I knew after my…read morefirst consultation with Rick Diorio that I chose the right company. He listened carefully to my wants and preferences and especially respected my budget. He designed a beautiful kitchen that optimized my space. My project manager was Jeff Bishop. He kept me informed of every step of the project. All of his contractors, from demo, electrical, plumbing and painting were outstanding. Each of them left the area clean when they were finished for the day. Jeff made sure that the timeliness of the project was met. I loved the cabinets, my new granite counter top, backsplash and even the handles. Rick understood my vision for my new kitchen. Jeff, brings many years of experience in home construction, had a very critical eye and made sure all the work was done perfectly. I couldn't have chosen two better professionals to give me the most beautiful kitchen.

PLEASE READ BEFORE HIRING THIS COMPANY…read more I do not make it a habit to post negative reviews but in this case, I'm hoping I can save someone else from the incredibly horrible experience I had. I want to start with the end because I feel it is the most important piece of information you need about this company. A16 week estimated project took 16 MONTHS for them to complete. I had one horrible project manager after another. Towards the end Tim Hobson got involved. He promised everything would get done quickly and then basically dropped out of sight again. When I first met with him (more than 1 year into this project and after tons of complaining) I told him that I expected them to provide a discount based on the incredible amount of frustration, inconvenience, lack of accountability, and tons of mistakes. After an additional 4 months, the project was complete. The closeout payment was left open. Per our discussion, I assumed this family owned company would do what was right. Instead I received the following email from Tim Hobson (received October 13, 2025): Denise, Hope all is well. Had some good news from the team yesterday. The Final Building inspection passed and all the punch work is complete. I am attaching the balance sheet for you review. Once paid I will get you a release of lien and a certificate of completion on the permit. I hope you are enjoying the space and I look forward to hearing back from you. Thanks, Tim Hobson Director of Field Operations Not only did they disclaim any accountability, but they basically threatened me. I decided to attempt getting in touch with Joe, the owner of the company. I sent him a very respectful email requesting dialogue - no response. This should be all you need to know about this company but in case you want further details (and these are high level because there are so many): 1) Signed contract in February 2024 for project start in May 2024. 2) Contract estimated completion in 14-16 weeks. 3) The project included new floors throughout, moving one wall back a bit, and moving some appliances. The cost was over $200K but, I thought, worth it for the quality of products and the service I was promised. 3) I made plans to be out of the house for 3 months in order to help them have better access and get the work done. 4) While away I was told things were moving along but not being given a ton of detail which was concerning. Needless to say, when I returned after 3 months, the floors were complete but the kitchen was still down to studs, the island was not even started - including the new trench for the electric. I was upset but handled it professionally and calmly. From here it was an absolute disaster. 1) They measured the cabinets incorrectly in two different spots. This required me to re-design those two areas and then wait months for the new cabinets which stalled everything. 2) Contractors would randomly show up at my house with no warning OR not show up when they were supposed to. Most of the time, they didn't know exactly what they were supposed to do when they arrived. 3) On multiple occasions, when we got to certain points in the project, the inventory hadn't been ordered or the wrong thing was ordered. For example, no light fictures had been ordered which wasn't discovered until it was time for them to be installed. It took almost 4 months to get them and this was only after I changed the fixtures to something in stock. This is just one example of many. 4) Tons of mistakes - including not having any duct work inside the range hood - this was discovered during inspection (obviously it failed), tons of issues with the electrical work etc. Final inspection was October 2025. Please think twice about using this company. It is hard to imagine any company treating customers this way. I think it is especially appalling from a family owned company.

Communication skills and follow up are non existent with Majestic. The owner is quick to give you…read morean estimate and take your deposit but his follow up and timetable for job completion is terrible! He never answers his phone and responds to texts days later. He quoted us a 8-10 week time line on our custom entertainment unit and 6 months later the job was not completed. He dropped the ball on several occasions, promising and never delivering. I have never seen the owner of a company treat a customer this way! Stain color was wrong, and installation dates were missed several times with follow ups only after I called and texted several times. Buyers beware....i am writing this because I don't want you to be disappointed. He will talk a good game, cash your deposit and then take his time and disappoint you!

Javier and his team do amazing work! We had a rough design idea for a built in entertainment center…read morethat Javier made come to life. The built in looks like it came with the house. The workmanship is excellent and he matched the furniture and our taste exactly. They kept us up to date on the process and had us out to the shop during the process to view the progress and make final design decisions. We have already arranged our next project with Majestic because of the quality of their work and service.