NightmareCrete -- Down 15K and a Year Of Disappointment - Wood Texture Edition - Zero Stars
If you go with DreamCrete don't say I didn't warn you. Be prepared for excuse after excuse on why things cannot be accomplished and an overall feeling of disappointment. They will tell you everything you want can be done to get your business, then come up empty handed. This is perhaps the worst company I have ever worked with.
1. Timing: The down payment for my project was made on October of 2021. After being told that they would begin the project in two months, it was not completed until November of 2022. This was NOT made clear from the beginning, otherwise I would have gone with another company. Every time we asked when they were going to come to start it was always an excuse. I understand that life happens, but if the owner is sick or out of town, that doesn't mean the whole company is shut down. After seeing how much work the owner, Zach, personally did on the project (none), I am confused on why his multiple trips out of town, illness, and downright ghosting for days at a time meant his employees couldn't come out.
2. Communication: If you have anything done ask to speak with the design team or the people that will be pouring your concrete countertop. Zach told me to buy anything I wanted for my summer kitchen, and it could be done. Which ended up being false. After making a hefty purchase turns out two of the items couldn't fit period. It took starting the construction to realize this. For one of the items, I had to bite the bullet on the cost of returning, for the other one Zach did discount it from the final price. HOWEVER, a third item should have been removed because my sink is in an unusable spot (see photos). Anyone who has ever used a grill knows it gets very hot and itll be impossible to ever use this sink while the grill is fired up. You'll risk getting burned.
3. Workmanship: Get ready for your job to be Instagram vs Reality. All the wood texture you see online from DreamCrete was NOT completed by the person who did my summer kitchen. Brad did a terrible job not once but twice. Don't call yourself a professional if you cannot accomplish the tasks you claim to be able to do. The first time the coloring was okay, but the grout lines were terrible. There was clumping and cracking all around the wood textured wall; it just looked fake and not finished. The second time, the color came out super dark and there are literally pieces of concrete that aren't dyed. Just straight up gaps in the color. Zach and Brad constantly hide behind the mantle of 'artistry' but the fact of the matter is that this is POOR WORKMANSHIP. Both Brad and Zach tried to leave pieces of exposed cinder block that were visible from inside my house and behind my grill. After complaining enough about the visible concrete, they did something about it. No caulk was used to seal the edges and living in Florida, critters get everywhere. I had to ask to get that done. When they finally came to caulk they did some of it. I asked them to caulk the part where the wood texture meets the counter top and I was told 'that's not necessary' by brad. See photos.
4. No Solutions: Despite all these issues, I got an I'm sorry at most. No discounted price for the length of time it took, no extras, no nothing! Truthfully, I would have been happy if he would have just returned our down payment after 6 months of the work not being completed. As a company owner, I would be more concerned about my customers being happy and not tarnishing my brand name.
In short, you can see the finishes are amateur at best. They probably haven't posted the pictures of my summer kitchen because even they know it is embarrassing work. My grill isn't fully functional because they didn't measure correctly. Its crooked and I can't open the drawers fully. So now I have a hideous summer kitchen and a partially functional grill. Company rebranding should be NightmareCrete...
TLDR; Save yourself time and money (they're not cheap). NOT worth the stress and constant micromanaging. read more