Don't rent here; Don't buy a condo here. I feel so strongly you should run away from this that I'm posting this review more than 6 months after I've moved out. I moved into Ely Walker in November of 2018, and knew nothing about the St. Louis rental market at that time. Unfortunately, I had no idea how bad Asprient/STLCityWide/Centralpmstl was as a property management company. The first thing that stands out, knowing what I know now is that they go under several different names - I'm sure as part of a re-branding strategy after bad press and litigation.
Really - don't do it. I thought hard about departing early and finding someone to take over the lease/sublet. But honestly, I just couldn't bring myself to do that to another person.
They lied about everything. I was told I was going to have underground parking, but upon move-in, I was given a card to the parking structure out back, feet from where someone was shot dead just days after I moved in. Other lies I was told included:That the apartment would be cleaned upon my arrival. Couldn't have been farther from the case. That the apartment would be freshly painted when I moved in. This was also not anywhere near the case. More information below.That packages are distributed through the Luxe machine they have near the mailroom. Near the end of my time in the building, they started using it more, but packages were just scattered in front of the mailboxes for the majority of my time there. That the frosted windows in my bedroom that were 10ft+ high and overlooked both my bedroom and the elevator lobby would be covered - no. Other issues in my apartment/building throughout my year included:Property Management staff consistently didn't answer emails. It's pretty clear they really just don't care about problem solving and making things right for tenants.Washer and dryer were both disgusting/broken upon moving in, so I wasn't able to do laundry right away as I needed.I wasn't provided the proper fob right away, so I couldn't use the back door to enter the building after parking in the structure out back. Took nearly a month to get this.The paint job was atrocious. We're talking clear gaps in painting, not painting around outlets/light switch plates, etc. I asked for it to be addressed, and after several weeks, they had folks come in to address the painting. Somehow, the painters managed to make things worse, so I just dropped it, because....how hard is painting?Air conditioning - I didn't have it for most of last summer. Thankfully, with it being a loft, it wasn't as horrible it could have been, but it was still not comfortable. When maintenance came, I explained the issue, and they told me I wasn't working the wall panel correctly. I insisted I new what I was doing. After they had to come out a few hours later again on a holiday, they finally got the picture. Too bad they could never fully fix it, as it was on and off again all summer long. Other pet owners in the building are a mixed-bag. Some are good, some will let their dog urinate or defecate a foot outside of the front or back door. Seriously, there was consistent dog poop all over the sidewalks of the building. Not the PM's fault on this one, but another issue to consider. Getting cable/internet set up was awful. The PM said that they weren't allowed to prop the cable rooms on each floor open per the condo association, and Spectrum doesn't make appointments...thankfully, I had an incredibly helpful Spectrum tech, and I basically got lucky with one of the incompetent PM employees being in the building and opening the closet at that time. Had the stars not aligned, not sure what I would have done. Bathroom ceiling tiles were gross - there was a leak in the unit above mine, that ruined some of the tiles in the process. They replaced them with...tiles even more disgusting. My own toilet leaked from the wall constantly. Work order after work order, it was never fixed properly. There wasn't a bedroom door when I moved in. That was thankfully replaced in the matter of a few days.Because I was so incredibly ready to get out, I was incredibly on top of notifying them when I would be moving out. I scheduled the move-out date and the final walk-through, and surprise, surprise, they messed both of these up. Turns out, they did their own walk-through inspection about an hour after my movers came, when the place was about 90% cleaned and ready to go, but I still needed to do one last walk-through. The day of my scheduled walk-through, I waited for nearly an hour for them. When I called and emailed, they told me I scheduled it for the day of the move out. Wrong. Eventually, they acknowledged their mistake, but it was just the perfect final moment of incompetence on their part.There were more, but these were the most significant things that still stick with me!Many of these things would be minor and unremarkable. For me, it was the cumulative impact of all of them. I've lived in a lot of different apartments, and haven't read more