Summary: The booking process with GueroFadez GueroFadez at Elusive Studio Barbershop confusing and poorly managed. I booked an appointment, received a confirmation, and planned my morning around it--only to be told later that the appointment couldn't be honored due to a scheduling policy that wasn't clearly communicated during booking. This experience wasted my time and left me scrambling to find another barber.
I was excited to try out GueroFadez at Elusive Studio Barbershop as I'm new to the area and was looking for a reliable barber. Unfortunately, my experience was frustrating due to issues with the booking process. I booked an appointment through the Booksy app, received an automatic confirmation, and planned my morning around it. However, I was later informed via text that the barber doesn't take haircut appointments on Mondays, even though the app allowed me to book and confirmed the appointment.
Here's the problem: when you click "Book Now" on the app, it shows you the available schedule for appointments, but it doesn't include the note about "no haircuts on Mondays." That note is only visible if you go back to the barber's 'about me' pae and then click on 'details', which makes no sense. Why would anyone go back to check the schedule after already seeing availability and booking an appointment? This is a major flaw in the booking process and creates unnecessary confusion for clients.
To make matters worse, I received a message saying that GueroFadez had confirmed my appointment. However, when I brought this up, he explained that the confirmation is automatic and not something he personally reviews. This makes the confirmation completely meaningless. A confirmation should mean that someone has looked at the booking, verified availability, and approved it--not just an automated message that gives clients false confidence. If the confirmation doesn't mean anything, why send it at all?
When I brought these issues up, the barber explained that the booking software is out of their control. However, as a business owner, the choice of booking software and how it's managed is ultimately their responsibility. If this issue happens often enough to require multiple warnings, it's a sign that the system needs to be fixed.
I appreciate the apology, but this experience left me feeling frustrated and disappointed. I wasted my morning and was left scrambling to find another barber. I hope GueroFadez and Elusive Studio Barbershop take steps to improve the booking process to avoid inconveniencing future clients. read more