This organization is very patient oriented. I recently was referred by them to a surgeon for a…read morespecific need. I had issues that was in need of immediate attention since my surgeon appointment is not until the end of the month. I walked in just to ask a question as to what I can do in the interim since I was very concerned. They understood the issue and brought me back for a quick examination with Dr Gourdine. He was able to get over a prescription and other advice how to control the issue until I can see the surgeon. This was unbelievable. Their ethics, patient understanding and 'Do no harm' is alive and well at this practice.

This is my second procedure at this location and they have always been good experiences. The staff…read moreis very friendly and nice. They make you feel comfortable and relaxed. They always explain everything thoroughly and I never leave with questions because they do a great job upfront about everything to expect. I came in today and everything went well. Hopefully I won't have to see them again for at least 5+ years.

absolutely horrible administrative services. They use a third party that never returns phone calls…read moreor can answer even the most simple questions regarding their bills. I had treatment 21 months ago. It took them a year to file the claim with BCBS sc then, try the blame BCBS for not paying the claim timely. Fortunately I saved my EOB. After spending close to 4 hours over a week on the phone with their office manager, Tanya Stark, I paid them $604.41. This was in July 23. It was cashed in Aug. today I received in invoice for the same amount. When trying to call the automated attendant recorded answer is, "leave name and number and someone will get back with you"!!! Unbelievable! Dr Suarez is five star but his service support is horrible. Due to this experience I have found a new doctor and will NEVER use them or recommend to anyone.

I love doctor Schnell! This place is hard to get into but worth the wait. I appreciate their…read morekindness and their office is always clean!

After being a patient for years, i called today bc of a chrones flare and was turned away. I was…read moreinformed of a bill from my last colonoscopy of 470. One i was not advised of at the time of srvc or since. When i offered to pay 100 to be seen today, i was told that was not enough. I asked to speak to an ofc man and was told they did not have time tt to me.. obviously uts not about the patient at Palmetto but about the money!

Even though I live within walking distance of the practice--and even if I chose not to walk, I…read morecould easily take an Uber--this office refuses to treat me because I don't have someone to accompany me. Their policy requires that a patient have someone drive them to the appointment, remain in the waiting room for the entire procedure, and then drive them home. This effectively means that anyone without a spouse, family member, or close friend available during weekday business hours is denied care--not for any medical reason, but simply because they are alone. I'm not asking for special treatment; I'm asking not to be excluded from care because of my personal circumstances. Denying a necessary medical procedure to someone based on whether or not they have a companion is discriminatory and deeply unjust.

I had a recent endoscopy done here with excellent care. For the most part, the nurses are kind and…read moreempathetic - some of the 'older ones' sound tired, with robotic-like verbiage. But I give 5 stars to nurse Caroline who took such good care prepping me for the procedure. And also for nurse Erin in the procedure room, she helped to calm me down a bit before anesthesia. This is a brand new facility and it's really nice and spotlessly clean. Dr Basile did my procedure; he said he'd 'take good care of me' and he did - I didn't even have a sore throat afterwards. Highly recommend this facility and their staff.

I was on the 3rd floor from September 18th to the 22nd for a "surprise toe amputation"…read more I cannot express in words how wonderfully I was treated! Nurses Melissa and Teri were so warm, caring, kind and extremely efficient! Hospital stays are no fun but Melissa and Teri made my experience so much better!!!!! Please give them my highest regards and possibly a raise? Lol. I was treated like family from every person I came across. Even the cleaning people were amazing and did a great job! I also wanted to mention Oscar who kept me laughing every time I saw him! You really have some fabulous employees and I wanted to share my gratitude!!! THANK YOU FOR YOUR AMAZING ATTITUDES AND MAKING MY STAY A VERY PLEASANT ONE!!

Nurses did a good job, was having chest pains and to sit in the waiting room longer then I should…read morehave. Every one working there did a good job, testing vet.

Amazing and welcoming staff! They are always super quick as well as thorough with care. Always come…read morehere for minor things like colds and stomach bugs and etc great primary care.

This location is new and it felt new. Super clean, still smelled like paint, etc. However- other…read morethan it being really nice (although incredibly hot inside), there wasn't much to write home about. The front desk lady made me feel like a bother, even though I was the only one in the waiting area. The nurse didn't seem to care about anything I was telling her and the doctor made me feel so rushed. The rooms can barely fit the bed, let alone a patient and a doctor, with a nurse if needed. I received treatment for what I needed but I will likely find a new walk in or go to the ER if an issue were to arise.

Care and concern for my injury was truly above and beyond. Staff was so patient and allowed me to…read moretake as much time as needed before leaving. I wish I remembered the nurses names who cared for me. So so appreciative of them.

I had a very concerning experience at East Cooper Medical Center in Mount Pleasant involving a…read morenurse who identified herself as Wendy. My cousin, a Puerto Rican American, came to the ER with severe abdominal/side/back pain and was visibly crying and in significant distress. She called me earlier that evening crying and asking for help. When I arrived at approximately 11:00 PM, I personally observed that she was still in severe pain and distress. What concerns me most is that it was not until after I arrived, spoke with the nursing staff, and requested that another nurse assist my cousin that she received medication from a different nurse. After that nurse, Nicki, administered the medication, I personally watched my cousin finally begin to get relief. She was able to sit up, talk to me, and most importantly, she was no longer crying and visibly suffering from the severe pain she had been experiencing. That made the earlier lack of relief especially concerning to me. I had also requested that Wendy no longer care for my cousin because my cousin had become uncomfortable with the way she was being treated. Despite that request, Wendy returned to the room. My cousin was asking reasonable questions about how long she would have to wait for her ultrasound. She was already extremely anxious and began visibly shaking. Instead of helping calm the situation, Wendy told her to "stop acting like a child and start acting like an adult." I found that completely inappropriate toward a patient who was already experiencing severe pain and distress. I was also concerned that medication was brought into the room without a clear explanation of what it was before my cousin took it. I believe patients should be clearly informed about medications they are being given. Eventually, another nurse came into the room and treated my cousin with kindness and professionalism. That nurse even apologized for what had happened earlier. The contrast between the two interactions was significant. To be clear, my concern is not simply that the ER could not immediately determine the cause of my cousin's pain. We understand that emergency medicine involves testing and uncertainty. My concern is how my cousin was treated while she was seeking care and particularly the fact that she remained in severe distress until after I intervened and another nurse provided medication, after which I personally witnessed a significant improvement in her condition. We are still waiting to submit a formal complaint to ask the hospital to review the entire encounter, including the medication administration record, nursing documentation, and staff conduct. If you visit this ER, advocate for yourself, ask questions about medications before taking them, and bring someone you trust with you if possible. Patients deserve to be treated with dignity, compassion, and respect when they are at their most vulnerable.

We ended up at the ER after a very frustrating experience trying to get seen at an urgent care…read morefollowing a pretty hard fall down the stairs. I was in significant pain and honestly wasn't expecting much when we arrived. First, the not-so-great: getting to the ER entrance was a little confusing. The entrance isn't particularly well marked, and once inside, the facility is little dingy. The reception staff are tucked into what feels like a little hole of an office, and the waiting room is worn. The TV was blasting, and someone was watching videos on their phone without earbuds, so it wasn't exactly a peaceful environment--but it's an ER, so I certainly wasn't expecting a spa. What impressed me was the people. The reception staff were incredibly kind. The nurses were wonderful. The attending physician was attentive, professional, and reassuring. The X-ray technician was also kind and efficient. Every single person we encountered treated me with loads of care and patience. Most importantly, the care was prompt and well organized. I was evaluated, had the X-ray I needed, and we were out in about two hours. Probably under two hours. Thank you to everyone who took care of me. You made a painful and stressful situation so much easier.

I have had to deal with 3 different emergency rooms over the past week and this is by FAR the best…read morecare and most efficient! Their staff is friendly, considerate, attentive and efficient! Excellent care given and received both times here! From the registration to discharge they have great care hands down! Need a first or second opinion? Come here for sure!