I have had nothing but a tough experience using this office. I have signed up for auto pay 3…read moreseparate times and then they cancelled it AGAIN, resulting in the potential cancellation of my insurance. The people assisting you with your account are not very helpful. Would not recommend.

Love this office love this staff very helpful and knowledgeable. I usually deal with David who is…read morealways professional and friendly I look forward to being a lifelong customer and part of the Jessie mcconchie family!

They illegally obtained my information and ran my credit without consent. I have never called State…read moreFarm to get a quote

I was with Dan Baird for my four years of college. I never had any problems and the staff always…read moreanswered calls and emails promptly. I definitely recommend them to anyone looking for renters insurance!

Yesterday I had an very bad experience with the person that answers the phone which is Frank. He…read moremisquoted me on my premiums instead of cutting back he had underwriters charge me more per month. State Farm did go up and they have a new rate which I totally understand. So when I started questioning him he started hanging up on me and then I made it clear I could sue him. I thought if I had an wreck if I had a problem this guy would keep on hanging up on me which is a very poor customer service. Since then I left and went with a very good agent who is way better than this office. It does take them a lot of time to give you a quote because I asked him since I am a board member for an HOA I had to call them for insurance quote they do not get back to you, why? GOOD question, right? What this person did to me was a breach of service. I had to file a formal complaint even had another agent to listen to the level of disrespect of this employee to a trusted old customer. I been with State Farm for 23 years. That be understood, the unprofessional way that Frank conducted to a senior should NEVER, be tolerated. In case of emergency even if I called for a fire, accident or pipes burst he could have been responsible for my safety. I will up date with all of my followers what State Farm will for horrible service!!

Not sure if it's Josh's team or Josh himself, but I have made inquiries from them about home…read moreinsurance quotes which took weeks for them to get back to me. I had to contact them multiple times for help. Now, my insurance is going up $20 a month, and I asked for a reason why. They said they would look into it and never got back to me. I had sent follow up messages and never heard a word. I do not trust them to be able to communicate efficiently if I ever get into some sort of accident. They are not professional with the amount of time it takes for them to respond to your request. This is not a way to handle business. I love state farm so I have requested a new agent. But if my past experiences weren't as good as they are I would 100% be leaving for a different company as Josh Tollets team is UNRELIABLE.

Rondy is fantastic! He offered the best home insurance quote and was very responsive and helpful on…read moreseveral occasions when I used his service. Other than that, as a former Israeli, I would always be more inclined to use the services of a U.S. Army veteran.

I was the victim of fraud. Mr Kilpatrick was misleading and dishonest. Because of his shady…read morepractices I was entitled entitled to a full premium refund plus some. Beware!

Well! It seems like I am the second one on this yelp review reviewing this business. I have never…read moreseen so much incompetence in a business like this business. After sending a cancelation notice and reasons why I am cancelling and why I have chosen to go with another insurance, Kristen had nothing to say but sorry about the communication but yet didn't suggest to fix the problem or try to remedy the issue or fight for my business. Now, Knowing the State Farm insurance are run independently, I would never would do business with them. Customer service is the worse and attitude of them is like being in high school. Business forget that we are doing them the favor by signing up with them and not the other way around. DON'T DO ANY BUSINESS WITH BRAD HERRERA OR KRISTIN WHO DON't give two cents about you.

Great office! Always wants to help. Doesn't feel like an ambulance chaser or like he's just out to…read moresell.

Shout out to Janet B. at Round Rock Insurance! She is the best Account Manager you can have. She…read morehas been my manager for quite a few years and each experience is better than the last. She promptly responds to all my request and treats me like family. Thank you Janet for all you do! Round Rock Insurance, you rock! Ronee G.

I switched to Round Rock-Whorton Insurance, when I bought my first home in Austin over 40 years…read moreago. I have never regretted that decision. I'm on a first name basis with our agent, and she has always been there to promptly handle any claims and answer any questions. With combined home, auto and umbrella policies, their rates are always fair and competitive. I would never consider using any other insurance company.

I was contacted by Jarrod one evening asking if he could offer a FREE review of my insurance. I…read moretold him that I've been with Farm Bureau for 11 years and I didn't really have any plans of switching. He told me that it was okay and that this was just a consultation to make sure that I had the insurance I needed. He came to my house on a Sunday because this is my only day off and he check out my home and my vehicle and it felt like he was really taking an interest in me. After a he looked at my current policy Jarrod told me that my current policy for my auto do not have uninsured underinsured motorist coverage. Also, my house was only insured for the amount I owed on the property and not what it would cost to replace my home if it was completely lost. He took notes on everything and he told me that he would get back with me monday because he wanted to review all of the discounts he could give to me. Monday morning Jarrod called me and shockingly he was able to raise the amount of coverage I had by a significant amount AND I'll pay $300 less in a 6 month period. Jarrod also told me that every year that he reviews his clients insurance needs and makes adjustments so that I never have too much insurance or too little. I am EXTREMELY thankful that Jarrod contacted me and I HIGHLY recommend him for Insurance!