I have often felt staff was unfriendly. This last interaction was not just unfriendly but made me feel my health was not of concern. There was a lot of miscommunication. The nurse as always when I call acted like i was bothering her. Information i provided was not relayed correctly which led me to take medice i didnt need. When i was in severe pain i was told by the receptionist that i need to go somewhere else they couldn't help me. They suggested places but i was trying to get clarification on next steps and my xray. Instead had the receptionist trying to explain test results as she said she was directed to do. The whole thing was very unprofessional especially by the nurse. I requested and was told i could speak with Dr. Ellis but never happened. Instead office manager told me if i was going to raise my voice they would release me as a patient. I was in pain and could not get anyone to respond in an effective way. I have been with doctors at Mercy 20 years never had such an experience. Of course new doctor. read more