We had a 60 ft (approximately) ornamental black steel fence put in around our patio and three hand railings ($2500+). The reason for the poor rating is because upon removal of the fence a year and a half later (we had a new patio installed) we found garbage and cigarette butts in/under the fence posts where they were anchored in. Also, where they spray painted the fence on our driveway, there were black marks left. We had burn marks on our lawn where smoking occurred that I had to repair. We inquired about having the railing reinstalled at my parents home multiple times with no reply...then eventually Brett did reach out-- his pricing included two extra pieces they did not need, he also changed his pricing twice. Honestly, I wouldn't trust him to do work at our home (or my parents) in the future. He showed up at my parents house at least two months later (after my Mom had called him twice about installing it) and stated it was the fault of his phone company (Verizon). Seriously?! My parents had another company install it for half the price right away and it was done far better than ours. I personally would recommend using somebody other than Ellis Fence Company. We have a beautiful new patio and new custom railing going in by a much more reputable company. The reason for the two stars versus one star, he is a "nice guy" and did install the fence in a timely manner. As a business owner, he should be much more responsive (it should not take months to respond!) and honest with his pricing. If he didn't want to do the job, he had multiple opportunities to turn it down (if he returned phone messages).
As a regular user of Yelp, a homeowner, and one that relies heavily on online reviews for selecting contractors...I think that honest, unbiased reviews are critical in selecting the appropriate person to welcome into your home and do work. read more
