I needed a move-out cleaning, normally I contact someone that I've dealt with but she was no longer…read moreavailable. I've received a few quotes here, and found Takiesha Cleaning flat rate to be reasonable. I was a bit skeptical since there's no reviews. Scheduling was easy just message via Yelp then the rest of contact is via text and call. On the day of the cleaning, she texted me about 2 hours before arrival also called to confirm. Then again when she's on her way with ETA with another text when she's about 5 minutes away. So as you can see very good at communication. Once she arrived, showed her the layout and what I'm looking for. 4 hours later the place is looking great! I'm glad I took the plunge and will definitely use her service again. Thank you!

The worst cleaning I've ever had!!…read more She charged me a "discount" rate, which I thought was her full rate. I was utterly disappointed in the lack of professionalism and the cleaning itself. Every normal cleaning I've ever had has included the items she didn't feel the need to clean. I'm honestly not sure what she did clean. The items I found that weren't cleaned were, wipe down of the the stovetop, microwave, windowsills, underneath the credenza (as per specific discussion). The bathroom upstairs had hair/dirt on the sides and behind the toilet. The chairs in the dining room with the cat weren't total vacuumed, the other chair wasn't vacuumed at all. We had specificly talked about that as well. The stairs weren't vacuumed. The shelf under the TV wasn't completely dusted. Not even sure if the pictures or anything else were either. When requesting a partial refund this is the response I received... "Sorry I missed a few spots, you paid for a regular clean that is on discount ,not deep clean. Microwave and stove and all windows was not included, especially for that price. I also did extra work for free, such as cleaning most interior windows & which we only discussed for the porch and upstairs. To my understanding There is absolutely no refund as it says on the website. I Apologies you are dissatisfied with your cleaning, I don't mind coming back and doing a deep clean for a great discount." I appreciated that she was willing to come back. If the job wasn't done as per specific conversation we had, I didn't trust her to come back.

Jessica was phenomenal! She is flexible with dates, great with texting and communicating,…read morecustomized my cleaning needs, had competitive pricing, and overall was an absolute JOY to work with! I highly recommend her to ANYONE looking for a one time or ongoing cleaning service. I looked around the twin cities for someone and I am so glad I found Jessica! I have asked her back a few times and plan to continue calling on her for my cleaning needs. AMAZING work!

Jessica was a dream to work with. She was incredibly communicative and able to fit me into her…read moreschedule at the last minute. Even though she and the lovely lady who was her partner came late in the afternoon, they stayed well into the evening making sure my house was sparkling. Every corner of my home was cleaned beautifully. Her rates are very competitive and her team does a fantastic job! Will definitely be calling Jessica for all my housecleaning needs in the future!

I've been so happy with the quality of cleaning done by ROC. KIndra is so thorough making sure…read moretheir company is doing what they are supposed to be doing. HIghly recommend !

ROC does our stripping and waxing of our store floors best pricing that we have seen top quality…read moreservice and great consulting group!

So kind and friendly. So thorough and systematic in cleaning...no shortcuts. Your employees are…read moreEXACTLY what I needed and surpass expectations every month. Thank you!

Maid Brigade is terrible, do not use them. I hired them for a deep clean of a home I needed to get…read moreon the market. The house looked like a bunch of 8-year-olds cleaned it with streaks on the cabinets, food left on the stove and items on their check list that were not cleaned. When I complained to management, their solution was to send the crew back to do a crappy job again. I ended up paying them a lot of money to have to take a day off of work and clean the home myself just to get the house listed. It was a huge waste of time and money hiring maid brigade.

They did an excellent job in our home in Forest Lake. It was my mother's home and there were things…read morethat had been neglected for years. The team worked very hard for several hours, paid great attention to detail, and were very responsive to our instructions. This company will be my go-to for future cleaning jobs.

Had a disappointing experience and ultimately did not use Your Clean Home's service…read more Initial estimate came back $80-$150 scheduled to be done on Sunday. The price, I'm told, is based on how dirty things are, to be judged once they are there. I get messaged on Sunday they would not be making it and we reschedule for 10am on Monday. Monday 10am comes around and it's a no-show with no communication. Then I get messaged at 11am that they will arrive at 11:30. When she arrives an hour and a half late - just one person to do all the cleaning - the price jumps to $180 and there is now a $15 per pet surcharge that was never mentioned or asked in the prior conversation. I ask how, if $150 was the upper end for super dirty (which our house is no where close to being), we're at the max end of the scale already. She says that it may just look clean, but it could be really dirty. At this point I politely decline the service at $180 and she politely leaves. My suggestions for a better future customer experience would be: 1) Be upfront with additional fees. If you are going to have surcharges for common things like pet ownership, ask or mention that when giving an estimate. 2) Don't give a wide price range and then put the customer on the spot to pay you even more than the maximum you quoted. 3) Rescheduling on the day-of is frustrating but understandable since there are unforeseeable circumstances. Rescheduling to a new time you yourself proposed, no-showing, and then messaging a new time an hour after you no-showed is unprofessional.

Francesca is amazing! I would highly recommend her to anyone. She is thorough, trustworthy, and…read moreprompt.

My husband surprised me with Francisca's Cleaning Service as a birthday gift. It was wonderful…read more We have 5 bedrooms, 2 baths and a finished basement. They took care of ALL the cobwebs, dusted everything and totally cleaned all the rooms, including the basement with lots and lots of wall decor, furniture, books plus more. This was the best birthday gift ever. We signed up to have our home cleaned on a regular basis. The carpet was so clean that our dog went into each room just to roll around and enjoy. Thank you so much for your services!!

Just had them out for a deep clean as we hadn't had a cleaning service for a while. They did an…read moreabsolutely fantastic job! Our house has literally never been cleaner. Days later and we are still discovering spots they cleaned that we would not have expected. Highly recommend!!!

We use Munoz & Associates for our biweekly cleaning. They are fast & do an awesome job. Highly…read morerecommend

I'd love to give this company more stars for the wonderful woman who was always on my cleaning team…read more(Vania) -- but I just can't let the company take credit for one good cleaner. If you hire Willow Maids to clean your house, you'd better be sure you have ALL the receipts for ANYTHING you've purchased in your home that you care about -- these cleaners are very rough in their handling. In the short time I used this company for bi-weekly cleanings, they broke a ceramic box in my bathroom, the handle on the dishwasher, the ceiling "cover" on the ceiling fan unit; I noticed many times that my antique cameras were roughly placed back (they are "set up" for display and their "stands" would be knocked over), and I ended up having to HIDE my glass statues from my travels because they broke the pièce de résistance: a hand-blown glass statue that I purchased while on vacation in Rome. As in, Italy. OH, and then they tried to HIDE the fact by putting it back "together" so it looked as if it weren't broken!!! Do you know what I got in "payment" for said priceless item that can't be replaced? 3 "free" cleanings and some super-strength industrial glue to "fix" it that has a TON of warnings (I still haven't used it to fix the piece because I'm afraid of chemical burns or growing a second head from using it in an unventilated area). Not only that -- and yes, I STILL kept using Willow Maids after all that because I liked Vania so much -- but the cleaning wasn't all that great. In fact, after they broke the ceramic box, I found sharp shards of it in my carpet TWO DAYS LATER. Obviously not great with vacuuming... ...I stressed the importance of dusting when I first hired them -- the owner assured me they'd be thorough. Well, at first they were, but as team members changed and the revolving door started swinging, the dusting and attention to detail started to slide. I'd find entire areas where they had not only NOT done a good job; they hadn't dusted at all! Shame on me for keeping this shoddy company after all this happened. That's my fault. The straw that broke the camel's back was when I called to see about reimbursement for the ceramic box they'd broken -- I bought it at Target YEARS ago, and of course it was discontinued. When I researched a comparable replacement from the same design company/manufacturer, it came to about $35.00. Well, holy hell broke loose when I suggested that amount to the owner, who told me he'd give me $9.99 and not a penny more -- since that was the last findable price for that exact piece online (again, NOT manufactured anymore; that price was a discount/liquidation price). When I expressed my disappointment and mentioned other things that were going wrong with the cleanings, he cut me off rudely and basically insinuated that I was trying to get money out of him -- as if this were my ruse, that I "broke" things and then blamed the cleaning people! I fired him just as HE was "firing me" -- as I was asking if I still would get my $9.99 refund he HUNG UP ON ME. So, yeah. Long story short: don't hire Willow Maids.

Very disappointed in Willow Maids. 2 stars because they were able to come on short notice. I called…read moreand spoke to the owner for just over 30 minutes when making my appointment. We went over how dirty my cabinets were, the baseboards, how many cobwebs in the house, etc. I was super excited about the detail. I mentioned that the last time the house was professionally cleaned it took about 2.5 hours. He said something about how other companies maybe aren't as thorough as Willow Maids. I also explained that we have 2 pets so there would be pet hair to vacuum and I was assured that wouldn't be an issue since they have such great vacuums. I bought a deal for 4 hours for $99 - I only needed the main rooms - kitchen, bathroom, living room and dining room - cleaned. I expected that they'd be able to do a super deep clean since they had 4 hours and I didn't need the whole house cleaned. I want to note that I pre-cleaned the house so that they would have more time to focus on the details - like baseboards, dusting, etc. Cleaning day comes after 3 emails reminding me of my appointment. 3 cleaners show up without calling first like they stated they would. I work from home and was on a call so I had to run out and meet them and let them know I only needed the few rooms done and that I'd be available if they had questions. Just over an hour later they tell me they are finished. I mention that it was quick and I tipped them as they were on their way out the door. After they left I looked around and was immediately disappointed. They did not wipe the baseboards, did not move the ottoman to clean behind it, there was still dust on the lamps and the light fixtures in the bathroom. There was still dirt in the bathroom floor corners and I couldn't tell if they washed the shower wall or the fixtures because there were still water spots on them and they were not "shined" like their website said it would be. They also did not wipe the tile wall next to the toilet. I immediately wrote an email to the company expressing my disappointment. I received a call not long after from the owner, the same person I talked to to make my appointment. He looked at the GPS and noted that I did not get my 4 hours cleaning time so he would refund me for the time I did not get. He also mentioned that the cleaners noted I had a lot of pet hair and I also had 2 rooms closed off that I didn't need cleaned. The pet hair was not an issue, it was everything else they missed. Plus I had already given them this information when I made my appointment. I explained how I didn't think they cleaned the shower walls and he went on and on about hard water and how it might need to be steam cleaned which was extra, however I let him know while he was talking that I was rubbing the spots off with my hand so I didn't think they cleaned it. I also mentioned the wall by the toilet only to be told they don't wash walls. I would think that the tile area around the toilet would be cleaned but I guess not. I received lots of excuses and finally I just gave up on the call. When my husband came home I told him I had the house cleaned and as he wiped the dust of the lamp with his finger, he said "it looks the same as it did when I left this morning". Overall this was a complete waste of my time and money and next time I'll just take the time to do it myself.