Dr Payne was a complete and total condescending, unapologetic jerk beyond measure and that is the…read morelast bad vet experience I will ever have at valley west ever again. Almost 30 years of loyalty and the quality of professional staff is so elitist and unapproachable once they see you as high energy when ur in emotional crisis over your sick family member and are at their mercy. Well, no more no way not ever again! C-ya around valley west u guys have some serious problems.!!!!!!!!

This clinic is amazing! I'm traveling (from Arizona on my way to Maine). I accidentally gave my…read more18-pound Jack Russell Terrier small training treats coated in dark chocolate. I forgot I put 2 Lindor truffles in my pocket. I called my vet in Arizona. They weren't terribly concerned, but my dog's breathing was getting heavier and he was whining. I stopped at the Visitor Center and did a Yelp search. Valley West was close and had great reviews. They were so kind to have a vet tech take a quick look, listened to his heart, checked his breathing and seemed quite confident that the amount of chocolate he ingested wasn't of concern. They did lete know he might have runny stool, but they thought that was a remote possibility. We were a walk-in visit. The kindness from everyone here was far above and beyond. Thank you all so much!

Dr Thom n his staff.. nobody comes close to this fantastic team. 25 years plus with themread more

We have taken our dogs here since I was a kid. Once I got my own dog I was living in Morgantown, WV…read morefor school. I always brought my dog back home for routine vet visits because of this places prices. No where else compares to the down to earth people here. The Dr. isnt going to act like your best friend but he will for sure take care of your pet and it won't cost you an arm and a leg. My real opinion of this place changed when my elderly dog needed a teeth cleaning and 2 teeth pulled. The vet I had established care with in Morgantown (for emergencies and nail trimmings) quoted me almost $2,000 for this. I quickly called Pocatalico to get a quote and it was so much cheaper. I made my dog an appointment and reworked my school schedule just to drive the 3 hours for my dog to be seen here instead of Morgantown. What Morgantown wanted to charge me $2,000 for cost me $177 at Pocatalico. Morgantown quoted me $700 for anesthesia for the cleaning. Pocatalico's $177 included all the anesthesia, antibiotics, fluids, and the procedure. Plus the true love and caring of the staff. I will always bring my dogs here for routine care and planned procedures no matter where I move to. It is 100% worth the drive to me. Growing up and having this vet set my standards for other vets quickly made me realize what a blessing they are to the community. I will never take my business elsewhere if I can help it.

By far the best vet in Charleston and surrounding areas. They provide quality care and they always…read morefit in for emergencies or things that come up (during open hours). I switched from a local vet and haven't looked back since. They're staff and Dr's truly care for each animal and it shows in how they run the business as well as treat their patients. Our twin Boxers and elderly cat have all received quality care in a timely manner thanks to this team of professionals!

They were so good to my boy Biscuit and when the time came on 05/05/2025, they were very…read morecompassionate and caring. I cannot thank them enough for all they did for him. Their establishment is clean and I even laid on the floor with Biscuit on that heartbreaking day and they told me to take as long as I needed.

I appreciate the attentive, kind, and knowledgeable vet and vet techs--and the staff at the front…read moredesk. I also appreciate the cleanliness of the facilty. Thank you all!

We arrived at Flatwoods KOA Campground for 1 week vacation. Cat starts displaying symptoms:…read moreexcessive licking and litter box trips. We're like Oh no, we're 5 hours from home, and we just got here. Niece refers us here based on hearing nothing but good things. They squeezed us "out of towners" in on Monday. Staff was KIND, CLEAN place, warm atmosphere, cat comfortable made us comfortable. Handled our pet with care, took ultrasound, prescribed antibiotics, GREAT prices. Results were he improved, we got to stay entire trip, customer for life!

location is very hard to manuaver around to get there and parking lot tight squeeze…read more Waiting was not bad and all but counld not get dogs nails clipped due yo his activity (which is understand that completey . They ordered sedation for him. which was worth the issues with parking price is reasonable

Horrible experience... took a stray cat in there to be spayed and they operated on her and come to…read morefind out she had already been spayed so they then quadrupled the charge because they said that she had already been spayed I had to pay full price for the operation that wasn't even necessary if they had checked her first to see if she had been spayed already.. not only that when she came home she couldn't eat anything so I took her back over and ask them what they did to her mouth and they said it was from where she had missing teeth but she had missing teeth when I took over there to begin with and she was eating fine before she went to that place it's been 3 weeks now and I'm still having to liquefy her food because she cannot chew anything and not only did they try to give me several different BS excuses but they started yelling at me when I told them they did something to the cat that caused her not to be able to eat . Also the place smelled so bad like cat piss that it took your breath away as soon as you walked in the door and the floor was completely filthy there was smeared animal poop everywhere . And the women at the front desk have an attitude if you don't just agree to everything they say and pay whatever amount they decide you owe . They quoted me $30 over the phone then operated on my cat when she was already spaded and tried to charge me $120 and did something to her mouth where she still can't eat . That place is horrible . I wish I could go back in time and take this poor little kitty to a real vet .

I had been taking my cats here for many years. Now I admit, somewhere in mid 2024, some of the…read morefront desk staff (Joanne specifically) were less than great and that caused me to go elsewhere until January of 2026. Since returning there in January 2026, the front desk staff has become SO MUCH BETTER overall. Joanne is no longer there (thank God!) AND the vet techs and veterinarians have always been amazing since day one! I, along with my fur babies are thrilled to be back.

Lily is 11 year old with several chronic health challenges and I took her for a second opinion with…read moreDr. Stephenson after not being very satisfied with our long time veterinary hospital downtown Charleston, WV. It was a difficult decision to make the switch but after meeting with Dr. Sarah and going over everything, I came to the conclusion that she was our answer to get this girl back on track and take care of all the issues. We are so pleased with Dr. Sarah and her entire staff for taking great care of our sweet Lily. Very happy to recommend to everyone.

We took our dogs to them for years always paying our bill. They missed a minor vaccination charge…read moreon a large bill that included boarding and other medical procedures. Rather than reach out to resolve it, they sent the amount owed to a collection agency over a year later. If they would have sent a bill or called we would have paid it and again they were the one who missed the charge. When I called them to inquire about it they were incredibly rude. Terrible way of doing business with a loyal customer and speaks volumes about their practices.

Dr. Patton has taken care of my furbabies for many many years. He has taken the best care ever of…read moreall my cats and dogs over many years, and I recommend him highly. He is a kind and caring professional veterinarian.

While MOST of the veterinary care there had been superb (although REALLY overpriced each time),…read morewhat finally opened my eyes to what this place is actually about, was when my cat got extremely sick around January 6th and I had to take him in. I had just spent a whole lot of money on the Christmas holiday and had $664 left to spare for my cat to receive help. As I explained to Dr Leadman that I would be paid in a week from work again, if there were anything else past the 664 I was able to pay that day then I would gladly pay the remainder of the bill in a week. I was immediately shot down and they made sure the bill came out to exactly $664. Well then a front desk staff member called me to ask if my cat was any better and I told her he was not. She said she would note that on my chart for Dr Leadman but she knew that I had said that I didn't get paid for a week. Well would you believe that down to the exact day that following week. DR LEADMAN calls and leaves a voicemail to check in and see how things are going and if my cat wasn't doing any better then "I may want to bring him back in for another exam and maybe some more x-rays." I would have more respect for that voicemail had she came right out and just said "We know you got your paycheck today, so come back in and we can see what amount you are willing to waste on another trip here and send you home with a cat that is still sick. BRING MONEY!!!" Like I said at the beginning of this review, most of the veterinary care that my pets received here was great, Dr. Dascolli was amazing and several other experiences there were also fine, but to bleed anyone down to the exact dollar amount they tell you they have to spare AND send them and their pet home still sick and suffering, THEN call back "to check in" the day that you know there is more money that you can possibly rip them off for? That's despicable and enough for me to never return there again for any reason. Lesson learned!

I recently took my cat to the vet for a double ear infection, while there they stated my cats…read moreSeresto flea collar was too tight for her, so they tightened it. Trusting these people I didn't think anything of it until I go to take the collar off and she has an open sore around her neck from the collar. I called the vet, upset as anybody would be, and I was met with no apology. I was then hung up on by the front desk clerk or whoever took the phone from her. I would never take my animals here again, especially with how they handled their mistake.