I have been a patient of Dr. Eddy's going on 30 years and have never experienced anything but sincere care, concern, and attentiveness from she and her staff no matter the concern. I now live three hours away and still will continue to have her as my physician no matter the drive. I believe she has always had my best interest throughout the years and trust her, explicitly with my health and well-being. read more

Went for a pap smear and she was shocked at my enlarged uterus (that i have a specialist for and has since been taken out). Anyway, I tried to explain to her that I am aware of the issue and it's under supervision of a specialist. She didn't even hear that and sent me for an ultrasound bc she wanted to make sure it wasn't a real problem (?? Her words). This was bizarre to me because my SPECIALIST of 8 years was on it lol I did get the ultrasound and nothing new was found (to me) ...it was just weird how she wouldn't LISTEN at all. read more

I feel like I found a beautiful treasure in Dr Eddy! She is very pleasant, but she's also extremely focused on patients. It amazes' me, how fast she is processing a tone of information: diagnosis and the solution. And I assure you she's going to make the best choice for you. she's is the most patient, detailed and makes sure you understand everything. She participates honestly in your happiness, when you are doing well and puts all her powerful knowledge, to bring you to the point of wellness. Dr Eddy, you are the best!!! read more

Absolutely horrible doctor. My new insurance assigned her as my PCP so I switched over to her and she was absolutely rude and dismissive. I've been diabetic and dealt with hbp and insulin resistance due to PCOS so I took ozempic and metformin as prescribed by my previous doctor with successful results. Literally every issue resolved itself and stayed that way along with a Mediterranean diet and light exercise. This new doctor ran labs and said I was fine and didn't need them anymore she refused to prescribe me the medication I had been taking for almost 2 years at that point. Needless to say I gained weight, A1C worsened, and bp came right back up along with PCOS symptoms. I told her being off this medication was detrimental to my health and she said she had visited poor countries with little to no food and that they don't have fat people. Starts telling me her daily meals so I stop her and tell her the difference is I deal with diabetes/insulin resistance and she responded "yeah most fat people do." Unprofessional and absolutely dangerous how little she cares about her patients. She was rude to the nurses working there too. Wouldn't recommend her to my worst enemy. read more

Greatful to have her as my primary doctor. A doctor with a HUMAN HEART... which is lacking in so many these days. Gives undivided attention, warm and caring- takes care of your health problem and her staff is very helpful. read more

We haven't seen her since but puberty hit my kid and she's a healthy child that was just a little chubby at age 10. The doctor's behavior had my kid with horrible self-esteem issues though and we've worked through them. That doctor shouldn't be around people tbh. I'm starting to hate going to this place. Dr. O seems grumpy ALL the time now and rushed. Good grief! Hire more doctors if this is the case because the quality of care SUCKS these days. Also, my child was seen by a specialist for her foot problem and it turns out she has flat feet and after an xray, she is seen to have a foot problem that causes pain. We got her special orthotics, physical therapy, and chiropractic adjustments and she's doing MUCH better. Dr. Bertrand's advice of "just spray Biofreeze on it" and "keeping up with activity" was garbage. Look how 'fat' people are dismissed and real issues are overlooked. She's not a good doctor. She was more worried about how my kid looks than my kid's actual issue. read more

Dr Elizabeth is very rude, insensitive, dirty. She wears clothes like if she did wash for weeks. Full of fresh and old food stains.

I wouldn't recommend Dr Eddy. I told her that I was suffering from depression and she told me that I need to find God and go to church with her. Umm yeah. I'm sure her intentions are good and as much as I have enjoyed seeing her for about a decade, it's time for me to move on since she's clearly not helping me anymore and would rather run her practice like a church read more

Absolutely the worst doctor I have ever met. Goes straight talking about god and religion. She also advised against vaccinating and even told me that people in India are doing just fine without the vaccine. After watching the news several weeks later, I see exactly what happened in India and her "predictions" make me really question her ability to practice medicine. After having covid herself she was happy to report she even lost 8lbs! . She offered prayers, suggested I let satan out of my heart and stop listening to the "rich people" trying to scare me. Luckily I saw another doctor who got me to a cardiologist and got me the correct medications I needed to begin to heal. God only knows where I would be if I listened to her. She will be quick to dismiss, tell you everything will be fine, and offer a seemingly genuine prayer. None of this is medicine, none of this is science. read more

Don't go here. Several rude and dismissive staff members, inconsiderate wait times, and they cause more problems than what you go in with. I went in for a new primary doctor after changing insurance. It didn't start awful, just slightly bad - After getting there early, I then waited.... and waited... then was brought into a room where I was seen by a nice nurse, then a very nice student doctor came in and re-asked most of the questions the nurse had (it felt like a stall), but no Dr. Eddy after over 45 minutes. After waiting some more and also seeing what looked to be a party going on in the break room every time the door was opened, Dr. Eddy came in and was pleasant but was trying to get out of there quickly. I explained an issue *I had recent and previous imaging for* (that I stated I could provide) that I needed a follow up on, this request was written up and I was sent over to get an ultrasound of a lymph node - this was the plan that was discussed with Dr. Eddy and myself and was written on an order that the ultrasound technician then followed. Early the next week a nurse or some other staff member of Dr. Eddy's office called and told me I couldn't be given results because my test was incomplete and asked me why I didn't do the test all the way. "You were supposed to get ___, what happened? Why didn't you do it? You have to do both sides." I was really baffled, and I explained that I was NOT supposed to get blank, and they told me that yes I was. I repeated over and over again that they were incorrect, that I had the imaging request Dr. Eddy had written up which stated what I was telling them, and that if they just asked Dr. Eddy all of this could be cleared up. They said they had already talked to Dr. Eddy... which would be odd that Dr. Eddy seemed so confused just a few days later. *I* then asked to talk to Dr. Eddy to ask what was going on and was told, "No, you can't talk to Dr. Eddy, besides, she'll just agree with everything I am telling you. We won't give you results until you reschedule for a new image." After reaching out to the imaging center who told me they had NOT told Dr. Eddy's office I had skipped out on a test, I had my prior recent images sent over. I then waited for any contact from Dr. Eddy's office to finally learn my results and got none. I called today and asked to speak with Dr. Eddy to get my results, "If you want to talk to Dr. Eddy you need to pay for it" I was told. I then explained that I had been denied my results on Monday. "Oh, that is odd", the woman said, "we've had them right here since then", I then asked to have the results that I was due "Only Dr. Eddy can give them to you, do you want to pay for a televisit to get them?" I wanted to be done, and so I agreed to pay for a phone call with Dr. Eddy at noon. At noon, I WASN'T called by Dr. Eddy, another, DIFFERENT, nurse called me and asked me why I wanted to talk to Dr. Eddy. I thought that my head was going to explode or that someone was playing a practical joke on me. I repeated why I had PAID to talk to Dr. Eddy, and the nurse seemed confused and said, "Oh, okay, well, I have your results here" and again I asked to know the results, "Only Dr. Eddy can give you the results" she told me. Again, head was in danger of exploding. "Dr. Eddy will call you back in 30 minutes" I was told. Dr. Eddy never called. I don't have any results. I have no idea what sort of mistakes they have written in my file now since the office seems like they are a mess and called me insisting I hadn't done a test I was never supposed to do. I guess if I want to know maybe I can call and pay for another phone call with Dr. Eddy that won't take place??? This is how problems happen. This is how wrong things are written in medical records. This is disorganization and not caring. read more

Worst doctor I have ever had. Everytime I have left a visit with Dr. Eddy I have felt worse than when I arrived. Her bedside manner is rude, she interrups while you are talking, and she talks down to her patients...complete lack of respect... Wouldn't wish her on my worst enemy. Please do not see her if you want a warm, caring doctor who is interested in treating your health issues as well as listens and takes into account your personal concerns and feelings. She likes to simply order lab work ... and when its done, no one from the office follows up with a phone call... it is up to the patient to get any information regarding lab results etc....terrible personal service. read more

She rushes, she DOESNT LISTEN!!! She doesn't even take time to ask questions! I was shocked! I met Dr Eddy for the first time wanting to establish a good relationship with a new primary care doctor. She made so many assumptions about me... told me not to worry because my baby weight will go away and it takes time (ummm... I'm thinner now than I was when I gave birth)... she didn't even know that because she didn't bother to LISTEN or ASK questions of a new patient. Then she pretended to care even more by telling me to "go easy on myself because I'm so busy with the baby and it's okay if I don't have time to work out every day like a celebrity with nannies because I wouldn't leave my children with any strangers because I don't want them to have a drug problem.".... she said "trust me honey I did the same thing, I stopped working when I first gave birth for that same reason".... ummm truth? I do work out everyday and I do have a nanny whom I trust and I work full time. But did she know that? No because she didn't ask. She was so rude and honestly why trust a doctor who won't listen to you!? Seems like she loves the sound of her own voice. She doesn't seem like she is in this profession for the right reasons, I felt herded like cattle. The nurse and the PA spent more time listening to me than she did. read more

Even throughout Covid, this office is very clean and easy to work through. I love my primary physician, Dr. Bertrand and her care. She is the most comfortable and honest person. She is strong minded and insightful in so many ways. So grateful for her and her team, and I thank them for their hard work! read more

I really wanted to like Dr. Eddy, unfortunately my experience was not what I had expected. I went in for my first appointment and there was very little bedside manner. First, she walked in and didn't have her iPad told me she'd be right back. When she got back, she didn't introduce herself or ask me my name. She had the wrong patient file and started asking me about concerns from another patient. THEN she asked my name and realized she had the wrong file. As a new patient and a public health professional I expect any provider seeing a new patient to take the time and gather some information about the person's health history, concerns, and health goals, aside from the paperwork you fill out when you go to a new office. There was close to none of this. Yes, I was there for my yearly exam, but asking questions is so important to get to know the patient and possibly gather information that can open the door for potential referrals for preventative care. I requested certain lab work be done, she had no problem checking the boxes. She failed to follow up to further explore why I was requesting those tests, was there anything I was concerned about? Something I could have been exposed to? Do these tests require immediate attention? She'll never know. I also did not appreciate her response to my request: "I can check them off, but you will need to call your insurance to see if it is covered." My FIRST appointment and my interaction with Dr. Eddy was ten minutes at most, TEN minutes!! I mean seriously, very disappointed. For the cost of healthcare I would expect better bedside manner and a provider who is willing to take the time to get to know a new patient. It's difficult to develop rapport with a medical provider, especially one you may not see frequently, but it is possible. If a provider shows genuine interest and concern the patient may be more inclined and open to sharing personal information. Positive: Office staff was very nice and Dr. Eddy was polite. read more

I absolutely love this office! The doctor and staff always helpful even when they are busy. They always call me with my results, I never have to check in with them. They also did a wonderful job at referring me to a great specialist when I needed it. Thank you ladies! You are all wonderful! read more

If you're anything like what I used to be and took my health for granted, Dr. Eddy is for you. She'll keep you in check, talk you through your doubts, and gladly gives referrals and listens to your needs and fears. I hated going to the doctor and she's become my "health friend". I get a choice to allow the student doctor to come in. I don't mind. But you can always refuse if you prefer. read more

Dr. Eddy-Bertrand has been my doctor and my mother's doctor for almost 18 years. I usually hate going to the doctor, but I am happy to see her! She is cheerful, explains everything clearly, and has helped me stay healthy. I am grateful to have a doctor that treats me as an individual and hears my concerns. She trains PAs through USC and I think they are getting more than just medical training from her. She trains them to be good listeners. When my mother had a life-threatening stroke, Dr. Eddy-Bertrand walked with me through every decision and recommended me to excellent specialists.  I appreciate having a highly skilled female doctor who can relate to my issues. read more

I been with Dr Eddy for over 20 years, She delivered 3 of my Kids she's been very good caring Dr My wife had a brain tumor she got her through it. I never seen a Dr pray, But she did with my wife She is the best Dr any body could ask for People write reviews with out thinking some time. My family loves her Robby Halaby read more

Not sure if it's the time of year (December, so people are busy with holiday plans and aren't scheduling doc appointments) or the work of a genius practice manager, but today's visit was the best managed care experience I've ever had! The whole experience - exam, procedure, and labs - was done in an hour! This is my second time seeing Dr. Bertrand for a routine physical. She's very personable and efficient. I hope my next "tune up" appointment goes as smoothly! read more

She is gonna say "Lord is bla bla" or " God created you bla bla". It's a hospital not church. She makes you worry and depressed.

Update: billing is claiming they processed my CODE for a preventative (100% covered by insurance) yearly physical test correctly. My insurance claims they did NOT, which is why I'm being billed. I waited over 2 weeks to get a response back from the doctors office and they are adamant that they did it correct. Told me to pay the bill before it goes to collections and that they can't help me any further. I am 29 years old and they gave me a preventative test for over 30 year olds. All because I trusted my doctor and didn't CHECK LAB CODES before getting them done. I'm now stuck with a bill and having to complain and send appeals. I will NEVER go back to this doctor. Head all negative reviews y'all. This is criminal and I am LIVID. I'm sad to have to give this review, but as with everyone else, I'm highly upset. I went in to get a yearly physical 3 months ago, and she ordered lab work. I have hypothyroidism, which I awkwardly had to remind them of.... why isn't it already in your file? Anyway, I have an endocrinologist and have things I'm doing on my own and with that doctor. Therefore, I told dr.eddy NOT to test my Thyroid. I know my Insurance doesn't cover it so I told her not to. She checked the box anyway and I got charged for it. Now I'm fighting with the billing department. (nice voice, so she sounds nice but is really rude) she doesn't listen and if you give her even the slightest tone of frustration she interrupts you and tries to "calm you down" without giving solutions or answers. On TOP of my bill For a test I declined, (I don't have "Proof" so I'm having to pay it anyway) they put in my yearly pap CODE incorrectly. I spoke to my insurance and they said it should have been 100% covered but they used the weon. NO-ONE wants to take responsibility for writing the code wrong. It's a mistake, just fess up say sorry an reprocess it so I can be refunded my money. They were supposed to follow up yesterday..... nothing. I'm NEVER going back here ever again! read more

She's knowledgeable but she takes a good 20 minutes to come in the room and see you. She talks a lot and rarely listens but most of all she's rude - I had an appointment scheduled with her and it got cancelled, so I had missed two days of work and finally got an appointment scheduled with her without them cancelling, I had asked her if she can write me a three day note for my job as for one it was NOT my fault that they canceled my first appointment;She quickly and rudely said no and asked why I didn't go to urgent care-why would I pay a hefty amount to urgent care and then have to go back to see my doctor and spend more money? I have been going to Dr. Eddie for years as have my children, but I will no longer! There are ways to communicate with people and being rude is not one of them. read more

If you expect your doctor ( and their staff) to have any compassion especially when you are sick do not go here. I have been here twice and doctor Eddy barely spends any time with you. That's cause they have a program with USC that sends over student doctors and instead of this student observing she is pretty much your doctor for the visit. I called recently, pretty sick and tried to get an appointment but there is nothing for a week, I would think they can make sometime for sick patients given the number of doctors on staff. The FRont office staff is very matter of fact. Maybe doctor E is a good doctor but that sure is a hard thing to find out! read more

I love Dr. Eddy Bertand, but this place is like at least an hour wait every single time and always overbooked.It just feels very disorganized and all the patients in the waiting room are visibly disgruntled by the lack of attentiveness to our needs =\. I am officially on the hunt for a new practice because I'm pretty unhappy with the overall patient experience here. read more

Dr. Eddy is a fraud. She pushed this new risky drug on me called Farxiga, convincing me to get it by saying she took it and it worked for her and that it is free. I was skeptical and should have known better. But I trusted her as a doctor. And then three months later, my insurance informs me that they will not cover it past the free trial. And now she will not pick up my calls or switch me to metformin. I have left multiple messages with the front desk and each time they act like they have no idea why she has not received my messages. Absolute fraud. Additionally, she will spend less than five minutes with you and move on to the next patient like she is herding cattle. Don't trust her judgment as she is only looking out for the commission she gets from drug companies and does not care about your health. read more

Made several appointments in attempts to see this doctor. I explained why I wanted to see her and was lead to believe that she is a Gynecologist. She was on vacation for some time and when I did finally make it out to her office all the way from Westlake Village to Northridge, I was told by the front office girl that she is a Family Practice doctor and NOT a Gynecologist!!! I was so upset that I could barely speak. She went on to tell me that she "tried" to contact me (when I never received a voicemail on my cell) to tell me that her office is not my Primary doctor. I was furious and just left the office without seeing the doctor. Not only did I drive so far to get there but I was not seen to have my issue looked into! Her front office needs new experienced people and maybe just maybe they will get new patients. read more

Dr. Eddy has been my primary doc for a year now & I love her!!! She cares about her patients & I'm super comfortable with her. I had a health crisis last year & she was on top of all of my referrals so that I could get treatment quickly; it made my head spin! I have loved every specialist that she has referred me to thus far, this is definitely a great network of doctors. She is also very spiritual which I find refreshing in the medical field as most doctors keep medicine & religion very separate. She will ask if you are religious, if so she will give encouraging words & prayers after asking if it's ok with you. If not, she won't push it on her patients. She doesn't beat around the bush when it comes to explaining lab results, what needs to be done on your part, etc. She also makes sure that you feel comfortable to call her anytime for any reason. I feel so lucky & blessed to have found her when I did! read more

Went for my annual check up this year, and despite being very hesitant and worried about it since last year I felt it wasn't the best experience--- I was pleasantly suprised! Last year they didn't have anything to measure my height, which I thought was weird. This year they didn't initially measure my height again, so I asked if they could measure it, explaining that last year their machine was broken so it didn't get done. The lady kindly measured me. Dr. Eddy Bertrand was nice. I did think the visit was short, but she was nice and didn't seem curt or in a hurry. Last year she asked me about my religion the first time U saw her, and it seemed like it was a prostilitizing way as opposed to wanting to know for maybe my medical preferences if I were a Johovah's Witness or something and my religion would then affect my treatment--- it was more like she was wanting to know in order to talk to me about it and get me interested in religion. This was so strange and I had read before that she did this to other people, so I was nervous coming back this year because I did not want to deal with that again. However, she didn't mention religion at all! I was very grateful and relieved for that and it made my visit this time SO much better. The women at the front desk were very nice and helpful and so was Kelly who helped me with filling my prescription with Riteaid. What was NOT nice, was that I was told to go downstairs to the Labcorp facility to get my urine sample and bloodwork tested, and when I went down there they told me at the desk that I had to be fasting in order to take my test! I was FURIOUS because I had eaten breakfast that morning on purpose because I thought my blood sugar would be low and mess up my bloodwork otherwise--- so if someone would have told me to fast when they called the day before to confirm my doctor's appointment, I totally could have done that. After having it out with the Labcorp people, they called my doctor to see if I could get the test done without fasting. Doctor said I should fast. Angry, I went back upstairs to the doctor's office and waited around for a minute to speak with Dr. Eddy. She was very nice and explained that because some girl fasted and then fainted and cracked her head open, it was a liability thing to tell people to fast---- that sounds ridiculous to me that they can't even suggest doing it since it is REQUIRED to do your annual check up tests... but whatever, at least the doctor was nice about it. All the ladies there were nice and helpful to me, despite me being upset--- even the people at the labcorp facility were nice even though I was very angry. Kelly was extra helpful and not only had called in my prescription for me, but she printed off for me pages where labcorp locations are so I could schedule another appointment to go in after fasting. I really appreciated all their help! They give you an opportunity to sign up online so you can get your test results quickly, however I thought it was really great that they also mailed out the results as well, because the cards they mail you have what is considered normal compared to your results-- online it didn't provide any info to compare your results to, so I didn't know how my levels compared to what was normal. Also they validate parking in the parking deck behind the building read more

Dr Eddy-Bertrand has been my PCP for almost 20 years. Though I no longer live in the area, I continue to make the exception to see her, long and tedious as the drive is, seeing her is always worth it, not to mention, the wait time is never too long. The staff is always just as helpful. Dr Eddy-Bertrand is and has always been the most friendly, caring and compassionate Physicians I have ever had. I will continue to make the long journey to see her, as long as she is in practice. Thanks for everything, Dr. Eddy read more