Let me preface this by saying I rarely leave negative reviews.
In January, I had a telehealth visit with Elizabeth Dewey for a persistent dry cough following a viral illness. The visit felt rushed and minimal, ending after a few minutes. I was prescribed montelukast and Airsupra.
Based on established medical guidance and sources such as FDA labeling and NIH-supported literature, these medications are generally prescribed for asthma-related conditions, not post-viral cough. I have no history of asthma or respiratory disease. I also explicitly have a history of anxiety/depression that was previously discussed in this practice, yet I was prescribed montelukast despite its boxed warning regarding potential neuropsychiatric side effects. In hindsight, this prescribing decision felt poorly aligned with both my symptoms and risk profile. The medications ultimately provided no benefit.
Separately, the handling of billing and follow-up was unacceptable. I was not clearly informed of an outstanding balance in any meaningful way. The only notifications were two vague text messages from an unidentified number, with no clear due date, no escalation notice, and no supporting communication via email, phone call, or voicemail. That is not reasonable or adequate notice for patient billing.
Without any prior warning, I arrived for a scheduled appointment this morning only to be told it had been canceled due to "bad debt." I was then informed the account had already been sent to collections and that I was no longer eligible to be seen at the practice. This occurred despite me immediately offering to pay the balance on-site once informed.
Again - I received no prior warnings or notifications other than two vague text messages. I also received zero communications my appointment this morning had been cancelled. It has been three months (95 days to be exact) since my January appointment. To cancel my appointment, account, and escalate to collections within three months with ZERO prior notice is amateur, unprofessional, and leads me to believe the other reviews suggesting general dysfunction, disorganization, and a lack of concern or care for patients.
I find this process highly unprofessional. Patients should not be blindsided at check-in for a scheduled appointment over a relatively small outstanding balance, especially without proper communication or opportunity to resolve it beforehand.
Overall, this experience reflects poor clinical judgment in my case and a disorganized, punitive administrative process. I would not recommend this practice based on this experience. read more
