Uneducated staff. Also told not able to send my prescriptions to pharmacy AS DISCUSSED at annual appt. Now I need to come back for ANOTHER appointment since provider I seen left, this is nothing to do with me, I did my part and This is absurd and a money grab. Terrible will never go here again. Waste of time and money!!! read more

THE ABSOLUTE WORST !!!!! ...IF I COULD GIVE IT BELOW 1, I WOULD... DO NOT GO!!! OFFICE MANAGER CYNTHIA lacks empathy, not customer service oriented, runs a piss poor organization, she is RUDE and Condescending. I called and asked for her because I was having issues AGAIN with getting my medications (only 2) I did not know what one medication did, even though she had my chart in front of her she failed to look at it to tell me what it was initially, she said "Im not medical you should know what you take!" Prior to this, When they first put me on Blood pressure medications and I had a bad reaction to the medication almost 2 years ago, (I was on the floor not able to move, I felt I was going to die) I called them the next day to discuss the matter with the doctor. She NEVER CALLED.. so I stopped the medication and had to make an appointment with another provider.. the only reason I went there was because it was within walking distance from my home and was convenient prior to the new management. When I went in on one occasion, the guy behind the counter was rapping a rap song with elicit language. I had gone there on another occasion to get a TB Test and asked about a sheet my new employer wanted me to fill out. I decided to not have the sheet filled out but to still get the shot, I was asked to sit and wait, I noticed that I sat there for a long while and everyone that came in AFTER me not only went in before me, BUT CAME OUT, CHECKED OUT, RESCHEDULED ...EVERYTHING !!! After about 45 min, the receptionist says , Mam why are you still here, I told her I still needed the TB shot and she says OH, I FORGOT !!!!!! she told the back and they finally called me and I was in and out !!!! They rarely answer the phones, they do not call back after leaving messages in a timely fashion, you have to call OVER AND OVER or either go up there because they do not respond telephonically, I can go On and On.. and ON ALL OF THIS AND THEN WE HAVE THE RUDEST OFFICE MANAGER.. Good customer service goes a LONG Way ..with that being said I drove up there today to sign a release of info to another provider so that I can get the service I deserve!!! (Im just waiting , watch the transference of information from them to my new provider will take up to 2 months and I will have to make over 20 calls to see if they have done it (many of the calls will be unanswered and the ones that are, they will either not know, or say they do not have the release, WATCH!!!!!!) read more

Awesome place very perfessional The drs are very thorough Please with the service Dr long is amazing read more

My son is in Greensboro, and I live out of town. He needed to have a physical. I located Triad Primary Care through a google search. I was able to schedule him an appointment online today at 1:30.. I asked him to get there early. He arrived at 1:00, only to find a note on the door that they were closed for lunch from 1:00-2:00. He waited until 2:25, and no one returned from lunch. That must have been some lunch. read more

Do not walk away from this practice ... RUN!!! In all my years I have never seen a more poorly operated practice. I visited this practice in December 2023, and as part of my annual wellness visit, explained some disturbing pulmonary symptoms. I was told that I would be referred to a specialist for follow up. It is now August 2024, and after probably 10 follow-up voicemail and office personnel contacts, as well as an additional office visit, I still do not have that referral. I've had assurances from two different individuals in that office that something would be done to rectify the situation, and nothing subsequently happens. The bottom line is THEY DON'T CARE! I wouldn't dare trust them with my health! read more

Kim and Scott are great. They take the time to really listen to what you have to say and provide great advice and perspective. ***3/31/23 Update: New Management Sucks! They charge an additional $75 copay for any appts after 5 pm, on weekends or holidays. The previous owner used to write off any balance of this charge not paid by your insurance. This money hungry new owner will not so it becomes the patient's responsibility. So now instead of your normal co-pay for a primary care visit you get to pay $75 if you have to go outside of 8 am to 5 pm Mon-Fri. How dare you get sick outside of those hours? This should be posted somewhere in the lobby that if you are seen outside of 8 am to 5 pm Mon-Fri that your co-pay becomes $75. I would hope their business would drop off considerably. In today's economy, with inflation and everything else going on, let's be assholes and charge people more because they are sick at an inconvenient time even though we are only open another 2 1/2 hours. Most people can't afford to miss work and need to be seen after business hours. Ridiculous. I will be looking at finding another primary care facility. read more

The wait is too long an the nurses dont care. The waiting room can have 1 person ahead of you, you"ll still wait 2 hours. l checked in at 10:40am Its now 12:50pm and l still haven't been seen for my daughters sports physical. This office needs to do better about the excessive wait times. Everyone in the office seems lazy an unconcerned about the patients.The service from the Dr was excellent when we finally got to him. Dr. Masenburg Thank you read more

I have been paying out of pocket for 4 months now when I went here. I finally got Insurance and was told they were not taking any new patients with insurance!! This is why people are dying because people are getting turned away! read more

We will definitely be filing a complaint with the better business bureau about this place. My boyfriend came in because he was concerned about night sweats and his chronic headaches, as I have been worried about him as well. We researched primary care to see if we could maybe establish care with this Massenburg PAC. I have been working in healthcare for 11 years and NEVER seen such disorganization from a professional until we came here. As a new patient appointment, the max time to be in this facility should have been an hour and thirty minutes. We ended up sitting here for THREE HOURS. All they did was check vitals and get one urine sample when they were supposed to also do blood work. The Mr. Massenburg the PAC came in THREE times and kept asking my boyfriend who is the patient, "did anybody come and take your blood yet?" The communication amongst the staff was clearly terrible. The lady at the front desk has NO nametag, ZERO manners, and an awful " I don't want to deal with anything" attitude. If you don't like your job, find a new one. We will not be back, and we made sure we voiced that at check out. I wouldn't be surprised if this ghetto placed took his samples and poured them in the toilet. I should also make you aware of how nasty the rooms are and how they are not cleaning up, there were BBQ Fritos crushed and sprinkled all over the floor in room 2 (the room where they kept us). There were old blood stains on small pieces of tissue on the floor and on the drawers of the counter as well. My boyfriend wasted 30 dollars of a copay and his insurance which we will also call to alert them about this place. My mother had gotten service from here a few years ago and they treated her awful. Had I known this was the same place we would have never come. read more

most horrible place i have been as far as urgent care and ive been to plenty of urgent cares around the city. receptionists are rude and with held im license and insurance card for over an hour, it makes me extremely nervous because i had to put my social security number down&ive never done that with most urgent cares. dont come here if you value your identity or your time because you will be disappointed. read more

Very thankful for the great help! We have been here twice in the last few months with my children, and we have had great experiences.

I came to Lake Jeanette urgent care to get a DOT physical it was only one car in a parking lot once I got inside they took me directly to the back because no one was there it took them two hours to do a DOT physical. I was sitting in a room for two hours and it only took them a couple of minutes to do the physical this have been one of the worst experience here and I am usually a regular at this place this will be my last time going there makes no sense just horrible read more

Slower than molasses! Got to the patients room around 12:30, and I'm still waiting and it's 1:30 now. I'm the only patient in the parking lot..... read more

I have been coming to Lake Jeannette Urgent Care for years. Kim Millsapps NP is my PCP. She is always attentive and knowledgeable. The only complaint I have ever had was the front desk staff. They have since replaced the unfriendly staff and have a wonderful receptionist Annabelle. She was very friendly and had a smile on her face and was quick and knowledgeable while checking me in for my appointment today. Working in healthcare myself I am very critical of office staff as they are the face of a practice. If you have an appointment you are always taken back promptly. I recommend this office not only for urgent walk in needs but as your primary healthcare provider as well!!! read more

This is my usual go to doctors office (it's not just an urgent care), with some pros and cons. You can make an appointment to be seen faster. They do sports physicals for kids. The female doctor is excellent. On the flip side, get there early. I get there an hour before opening and literally wait outside the door. Otherwise you'll sit in your car waiting and someone will inevitably pull up 5 minutes to opening time and hop right in front of you in line. Dr. Elmahdy- stay clear. I took my daughter a few months ago for a injury to her finger. We had to make a follow up appointment at a regular doctors office the same week, if you know what I mean. This past weekend I went in with an ear infection. Three days later, significant hearing loss and pain that kept me up throughout the night, I went and saw an ENT specialist. Turns out I was allergic to the drops Dr. Elmahdy prescribed, which caused all the trouble. It will take me up to a month to regain my hearing now. Next time, I'll make sure the female doctor is in before I take a trip up there. read more

Urgent care was helpful with my firms and they were informative! I say good to me!!! The parking was easy You don't need an appointment, walk ins welcome! Great customer service! read more

DOCTOR WOULD NOT SEE ME!!!!!, I walk in to this urgent care and stated to them I have a bad case of Tonsillitis, and I would like to see if the doctor can treat me with antibiotics, Before I came here I went to Moses cone Emergency at 4AM and they swabbed my throat, I was there for hours before they announced all hospitals have a wait time of 18-23HRS, so I tried to get faster service since I was in so much pain, the receptionist told me the DOCTOR plain out said, I just need to go back, he doesn't know what he could do for me, little did any one of them know I already had the results on my "my charts" (STREP DECTECTED) and all he had to do was prescribe me a antibiotic for the swelling to start going down. Which later on I said BTW. She then ask me what type of insurance did I have, I told her Medicaid, she looked up as said, "OH NO SEE, WE DONT EVEN TAKE MEDICAID", which I knew and was prepared to pay, which I told her, she said "it starts at $150, then goes up , per treatment but doesn't know if he can even do anything." I asked "Why" I don't understand this at all" I was so hurt, I Literally got turned away in pain , haven't eaten or drank anything in DAYS as it was excruciating pain to do so. I then went to Moses Cone Urgent Care in I was in and out in 45 mins, all they did was pull up my chart and saw my positive STREP swab, and prescribed my antibiotic, easy!! $3.00 co pay. I don't recommend Lake Jeanette Urgent Care to anyone, as THEY DO NOT CARE!!!!!!!!!!! read more

I came to the clinic on 8-6-20 for a severe pain in my left foot went to see the ( foot doctor ) in the rear of clinic didn't realize she was not a doctor but specialized in neurapthy after watching a movie an a neurapthy exam she determined I did have some neurapthy but that was not what was wrong with my foot .ok ,87 $ later she sends me out front to the clinic to see Scott ( a very good doctor ) her words ,I waited over three hours to see Scott the ( good ) doctor he came in ,looked like a weirdo an looked at my foot an left ,came back in an asked had I hurt it an mabe it was the gout . I asked what he could do about it ,he said ( nothing ) because I'd had a transplant in 2017 he wouldn't prescribe any meds would order some pain killers .thanks a lot Scott now I hobbled Back to my truck in more pain than ever an the nice assistant asked if we' like her two leftover burritos since we hadn't ate since breakfast I would warn anyone going there if u have gas left in your tank drive past this place cause the one down the road will have to be better ! read more

I have been going to Lake Jeanette Urgent Care for nearly four years now. I was new to the area when I first went, and at one point I had set up with a primary care physician closer to my home, but ended up switching over to primary care at LJ because they truly listen and help me find solutions. I've had to visit a couple of times during COVID for non-COVID related issues. The staff are friendly and efficient and they get you into a private room right away to keep social distancing in place. I am impressed with how they care for the whole patient and how they are responsive to my needs. read more

Had a great experience here today . The staff waS extremely kind even with a packed waiting room . The nurse and Dr were both great they took time to listen . My wait time wasn't t bad considering the amount of people waiting . Honestly it was a smoother faster and friendlier visit then I receive at my primary care ! Great spot definitely recommend and will absolutely use again ! read more

I am a CMA, CPC, and hold associates in health science. My best recommendation is to stay away from this practice. I was supposed to have an interview for a position 7/3/20, when I called back Kendra answered the phone. Kendra was supposed to conduct my phone interview but unfortunately, it didn't happen because she hung up on me. She hung up because she violated a patient's privacy of that practice. She didn't hang up the phone or it just qued me in, I'm not sure but, I overheard her explain how "she boutta get cursed out" the patient she was referring to along with why the patient was going to get cursed out. When she finally realized someone was I'm the phone she hung up, when called back she repeatedly hung up. So not only did I get to spare myself from this hostile work culture but also some patients. I spoke to the office manager Ms. Milsap on 7/7 to make her aware of what was going on at the practice her response was she'll look into it. No one offered an interview or information on exactly what was said. Since everyone seems so care less about the reason why they're employed, patients. I don't mind sending a friendly reminder. My calls are recorded and I will be reporting to HIPPA & EEOC. NO one should have to share this experience whether patient or prospective employee. read more

Such a friendly practice and love that is urgent care as well as Primary care physicians

If you have any other choice (and there are a few others near here) I would recommend you do not go here. Had to call 8 times to get someone on the phone to get blood work results. My Referral for CT scan was put in over 24 hours later than they advised. 3 Days after my visit they had still not even attempted to schedule said scan, I called Novant on my own to see if they had attempted, and was able to schedule it myself the same day. That is playing with peoples health and is not okay There were other small things that were annoying, but I will have to say Scott Long NP and the male nurse that helped me were awesome, and great personalities, it just seems like the other/business end cannot get its stuff together. Please do not post and conciliatory we will use this information to help change our processes response to this. I wish I would have read the reviews spanning back years before going here. read more

For starters the female at the front desk clearly does not want to be there. Her mannerisms are awful and so is her tone and facial expressions. Find another job! This facility is disgusting. They do not deserve a single star. The only good experience we had was with Nick who you can tell loves his job. I should've took pictures of the dirty room they put me and my fiancé in. There were BBQ corn chips crushed around the floor along with blood stained pieces of tissue. Stains all on the drawers, we should have left immediately. I was going to establish care there but the PAC Massenburg was AWFUL. A new patient appointment is suppose to take a maximum of 1 hour 30 minutes. We were there for over 3 hours!! All they did was take vitals and 1 urine sample. The PAC came back in 3 times not knowing if anyone came and took blood work yet. Then tried to get an attitude when my fiancé questioned the cheap allergy medication that he tried to put me on saying " I just want to rule it out that this isn't the problem" No. you study my lab work first and then determine what medication is best for me not treat me like a damn lab rat. He didn't know if I had any adverse effects to any medications he didn't even ask! I'm disgusted and pissed I wasted 30 bucks of a copay and my insurance on this garbage facility. Nick, I feel sorry that you have to put up with those people. I hope you find a place that appreciates you more! read more

The wait at this facility is UNACCEPTABLE & INEXCUSABLE...No one should have to wait over 2 hours before even seeing the doctor or PA. They really need to be shut down. read more

My husband dropped by Lake Jeanette a couple months ago and didn't have any complaints, so I chose them this afternoon for my sinus infection. I was in and out within 40 minutes and that included the time it took me to fill out my new patient information! The reception area was empty when I arrived but it did fill up quickly, I got lucky. The staff were friendly and efficient. I was pleased that the doctor returned to my "room" within 2-3 minutes of the nurse taking my vital signs; I've waited an hour or more at other places. They called over my prescription too, easy peasy. I'd definitely recommend them! read more

Nicest Urgent care in the Greensboro metro. Staff is very nice & facilities comfortable. Make an appt. & check in to be fast tracked.

Friendly staff. Much quicker if you make an appointment. Also can see you for family practice issues not just walk in urgent care stuff.

If I could give this business no stars that's what they would get. But this app wont allow me to post this without at least 1 star so I guess I'm forced to. If you could avoid this business do so at every cost!! This was absolutely the worst experience I've ever had with unprofessionalism within a medical facility!! The customer service is deplorable and in my opinion the front office staff should be working in coal and salt mines. Away from all civilization and human contact. I am a heart patient and have been taking medication for my heart over 20 years. I've been living in Greensboro NC for about 2 years and had to find a Primary care physician so I could get my meds regularly! I chose this business because they were close to my home. HUGE MISTAKE!!! My 1st year went smoothly. Staff was friendly. No signs of unprofessionalism. On March 28th 2019 I contacted Lake Jeanette to schedule my annual physical. The appointment was set for April 2nd at 9 30am. I arrive on time and complete the required paper work. The receptionist, Lisa, requested a $20 co pay. I explained to her this was not an average office visit this was my annual visit which was covered 100%!! Lisa stated my appointment was coded In their system as an office visit and i was required to pay the $20 co pay. The male co worker sitting next to her at the time over heard our conversation and explained to Lisa the appointment was coded wrong and there was no co pay due. Lisa insisted she could not fix the code and refused to correct the error. The male co worker explained to Lisa that it was an easy fix but she still refused to correct the error. Lisa called the office manger Liz to the front desk. So now I'm speaking with Liz about the annual appointment and how it was coded wrong. Liz also begins to state she wouldn't fix the error and insisted I pay the $20 co pay. Liz soon begins to speak about my chronic health issue out loud therefore violating my privacy by revealing my personal health to everyone waiting in the lobby to be seen. I see this is getting me no where so I contact my insurance company and proceed to leave. As I'm walking out the door Liz giggles with Lisa and says "have a nice day" with so much sarcasm I become even more frustrated but chose to continue walking out. At this point I have no medication. I took my last pill that day. I needed to remain calm. Didnt want to elevate my BP. I call LJ when I get to work to request to speak with NP Millsapp who supposedly owns the clinic. Lisa said she would take my message and have the Nurse call me. No call. I call on Wednesday, no return call. I call Thursday, no return call. I call my insurance company again and they call LJ. My insurance company helps them to understand the verbiage. What they call a physical my insurance company calls wellness or preventive care. I contact LJ again and spoke with Lisa. Lisa never apologized for her error but advised me to come in on Saturday to complete blood work and the physical would be scheduled for April 11th. Reminder: I still dont have any medications. They see that I am a heart patient and have been taking medication since they became my PCP. Haven't had any for about 3 days now. On April 6th, I arrive at LJ at 8am to get blood work done. Sean is at the front desk now signing in 2 patients before me. I tell him why I'm here and he gives me mor paperwork. When it's my turn to be seen Sean says "that will be a $20 co pay ma'am" and laughs it off like a joke!! At the same time the phlebotomist ( didnt get her name) is approaching me and says out loud" yeah, you dont want to get her blood pressure up" and laughs out loud. So at this point the office staff is having a good laugh on me and my chronic condition!!!!! While I'm with the phlebotomist my eyes are swelling with tears because I can hardly believe what's unfolding!!! She draws my blood and ask me if I was "alright". I told her I would be. When she's done I gather my things and begin to leave. She then says in a sarcastic way" have a nice day" all the while giggling with the other employee at another desk. I'm stunned!! As I leave, I ask her if the NP would be in today. She stated she would be in on Sunday. I said to myself I would come there to see her for sure. I also make a call and request an email address for her. Sean stated she did not have a personal email address on file. Only the general office email. I refused that Information for fear that she would never get my message and decided I'd come in on Sunday to see her intstead. April 7th at 4 30pm I walk in and request to see NP Millsapp. Another clerk, Marie, states she is seeing patients. I tell Marie I can wait. It's close to closing time and I can wait until she's done. I sit down for about 2 minutes. Marie calls my name and tells me that NP Millsapp will not get an opportunity to see me today and NP Millsapp will call me on Monday. Ok, so now I'm done. (to be cont'd) read more

I wrote the review back in march with the ear issue.. Like I said had to go to 3 doctors after them because I had a hole in my eardrum.. I tried to call this place and know one calls back, but now they are sending me a bill that I owe money.. Disgusting service.. They are horrible.. These people should be in Jail for robbery.. read more

I went here on Wednesday and was prescribed medication for seizures. There was a problem with the prescription and they have yet to fix it (Saturday night). I just talked to a nurse there asking what I should do and why it hasn't been fixed. She just yelled at me and complained about having to work a long shift. This was even after I explained I was not blaming her for the problem. Horrible! read more

I have taken my children to this Urgent Care previously so I thought I would try it for myself. I was so disappointed by the level of care. I came into the office on Tuesday 12/19 with a fever, body aches and white streaks on my tonsils. I explained to the doctor that I was sure I had strep throat. He dismissed me and explained that my quick test was negative. He told me I had the beginning of a sinus infection. He prescribed 4 azithromycin (not even a full course). I told him if it was strep that the zpack wouldn't work for me. He told me if I had congestion in a few days to call back. I followed his instructions and filled the prescription (even though I knew it wasn't a full course) . I took the first pill as soon as I got home. The next morning Wednesday 12/20, I woke up with my tonsils almost swollen shut. I went to another facility. I was told even though my short test was negative it was quite obvious that I had strep (they said there are 6 factors for strep and I had 5 of them) They prescribed me a much stronger antibiotic (that will actually work on strep) and a course of prednisone for the inflammation. I called Lake Jeanette Urgent Care back on 12/21, 12/22 and asked if my long strep test had come back even though I had taken care of myself by going to another facility. On 12/22 I was told that the doctor was reviewing my results but they were abnormal. He said that is all he could tell me. Later on 12/22 I received a recorded phone message telling me to go onto their portal with some random 7201..web address to see results. I NEVER got an actual call to let me know that my results were abnormal or to change my antibiotic to something that would actually work on strep. I am glad that I take my care in my own hands. If I were a complacent person that thought that the doctor was always right I would have continued to get sicker. I will never go back to Lake Jeanette Urgent Care. read more

Lake Janette has served as my family practice for well over 6 years now. Kim and her staff are always helpful and welcoming. This facility can serve has your primary care as well as urgent care. If your insurance works like mine, then you end up paying a very small co-pay when you need an urgent care. The care is wonderful, the staff caring and attentive. If you do not have an appointment, you may have to wait a bit during cold and flu season. But, I never have felt rushed during my time with the care provider. I would highly recommend Lake Jeanette Urgent Care and Family Practice. read more

Came for a DOT physical, very, friendly people! Maria was nice at the front desk and Mrs. Kim Millsaps did a great job. Highly recommended these good folks. Expect a wait, cause their popular. read more

Went to this urgent care today for a simple blood draw for some emergency occupational hazard testing. Nothing life-threatening but I still had only about a two hour window in which to have this done. Although the wait was about an hour and a half, the staff was very kind and helpful up front. Once I was taken to the back, the nurse helping me was efficient and sweet and very good at drawing blood! The waiting room was a tad small but, aside from angry patients complaining and storming out because of the wait, I felt very comfortable while I waited my turn. I would probably return here if I had a moderately emergent issue, but I would recommend taking any life-threatening issues straight to the hospital. Plenty of parking space and there was a TV in the lobby for me to watch while I waited. Bring something like a book to pass the time. read more

Horrible. Place is dingy. They run tests you don't need. Do not respond to calls regarding bad reaction to meds in a timely fashion. Lack professionalism. I am sorry I went there, won't be back read more

sitting in the room in the back and they still haven't done shit but goof around. and as if we can't hear them from our room? unprofessional as fuck. read more

Went on Good Friday...Office was Full. There was no sense of Urgency with the Staff. I waited over 2 hours....Saw a PA...she never touched me... Never did anything...Told her what antibiotics I was allergic to.....told me she didn't know what to give me, so she would call her friend who is a Pharmacist( REALLY)!?!! Was given an antibiotic that was contraindicated for a disease i have had for over 30 years. Clearly she never looked at my Chart, I was not a New patient..... I took one pill and became violently ill, due to my disease....... They used to be good...but no more!!!! read more

Horrible experience. I had to wait forever even though I was the only patient. I went there because both my baby and I were sick and I thought I could kill 2 birds with one stone. The PA greeted with me with an insult. Said my lungs were fine and clear, I went in for a bad cough and shortness of breath. 2 days later I went to my real doctor and was diagnosed with pneumonia. I took my baby to the pediatrician 2 days laters and she was horrified to hear about the medicine this PA prescribed. It wouldn't, and didn't treat my child's symptoms at all. Fortunately he was not seriously ill. I will never go back there, and I recommend you don't either!! read more

Went to this place today and wasted my time waiting to see a Doctor only to see other people come in to get waited on before me. If you don't have an appointment you will wait forever to get less that adequate service. Then I ask one of the front staff for help and the first thing out of her mouth was what I need? Not how can I help you. These people can't fine help with good attitudes. I don't need nothing from you people just the good service I pay for that is in question. Don't waste your time or money going to this place. read more