I had a great experience at West Covina Dental & Orthodontics! Everyone was so kind, welcoming, and attentive. Dr. T took his time explaining everything, answered all my questions, and gave me different treatment options without any pressure. The front office staff was just as amazing, they clearly explained my insurance, pricing, and payment options, and never made me feel rushed. I truly felt cared for and would highly recommend this office! read more

Called to confirm my insurance covered it, they said yes. I came in and they said I owed $600. Ridiculous, they're money hungry and they've been like this. Update: Clearly you guys do a poor service of communicating with one another and with customers, as I was told over the phone multiple times that it would be covered only to be told in person it wouldn't be. Began with a locked jaw waited a month until I could be seen by the specialist only to tell me there's nothing and that my primary care dentist could take care of it. Took another month to get an appointment here, after I called and confirmed insurance covered it. Do better, stop being petty by replying to reviews on yelp, train your employees, and actually make a difference. Damn This whole process sucked and here I am still with jaw issues. read more

I used to come here when it was called West Covina Dental Orthodontic they did an awesome job and now it's sad they're gone and now you have Elite smiles , waiting for 2 hours when my appointment was at 10 am got out at 12pm and nothing was done other than X-rays and a look at my teeth 3 times repeated same process charging my insurance total (555$) 185$ each visit just to "look" at my teeth getting free money to do nothing very upsetting then I ask if they get PPO said yes on the phone then they say their in the process why lie ? Simply say no at the moment instead of wasting peoples time , I recommend not to come here find else where they just want money . Ridiculous honestly. read more

I found this dentist online and I'm so glad this is the office I chose! To begin... I was greeted as soon as I opened the door! Check-in was extremely easy! Their office was nice and clean' I was then taken to the back by Eva! Eva was amazing! She was so nice and explained everything thoroughly! After being seated the dentist came in and she was AMAZING!!!! She explained everything and went over what needed to be done! All in all from the staff in the front to the staff in the back 100/10! I highly recommend this office!!! read more

Let me tell you how wonderful and amazing the staff is. I wish I could've got the doctor's name, but she's amazing with kids. She has such patience , and such nature, I feel from her. My daughter is four, and she had two cavities. I couldn't have asked for a better doctor to treat her. Watching I have so much anxiety because my daughter was a wiggle worm and I was afraid that the doctor wouldn't have been able to fill her cavities but she did. As much as I wanted to try to help I know the doctor and her assistant had everything in control to reassurance me that everything was gonna be fine. I don't want anyone touching my daughter's teeth, other than this wonderful beautiful woman.! Thank you so much! read more

Elite Smiles - Cosmetic Dentists Near Me - West Covina, California

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Worst place to get anything braces-related. My boyfriend and I both got our braces done here at the same time and it was the worst experience ever. The brackets broke extremely easily, and the wires constantly shifted out of place. Even when eating soft foods, the brackets would break! We brought this up with one of the staff members or I think the doctor, but they insisted their materials were "good." Honestly, this place was a complete waste of money and time. read more

Ive Been coming here for about a year now and Must say this place is really clean and well taken care off. Front Desk staff are really welcoming caring and helpful.Definitely recommend this place! read more

Ethan is great with appointments he is super kind, along with all of the staff members.

I would advise to find a different dentist office. It is a corporate dental office and will do anything to squeeze money out of you. It breaks my heart that they take advantage of medi-cal patients who already have a low income by lying to them about things they need. They also bribed people for some positive reviews, so don't believe all of them. Aside from that, it seems that the quality of dental work isn't that great either, so I would still suggest finding another office. The company is called Our Best Life. Eviten este lugar si pueden, especialmente si tienen Medi-Cal. Hay lugares donde no se aprovechan de ustedes. read more

Marvin and dr.meds did a great job always take great care of me and my son. Both had braces and offered great after care read more

Elite Smiles - Cosmetic Dentists Near Me - West Covina, California

Amazing and friendly staff. The dentist walks you through the procedure explaining. My visit was quick and easy, the receptionist Ethan made the visit feel welcoming and comfortable. read more

In a few words, do not come here. These people only care about making MONEY! Customer service is horrendous. Front desk women are loud, chitchatting about how they get drunk in Las Vegas while listening to, "Not Like Us"by Kendrick Lamar. They do not take care of you. read more

Office is always clean and easy to make appointments. Ethan is great in the front office, very helpful and friendly. I highly recommend this place. read more

First impression was office is clean, the new patient process was easy not alot of paperwork needed ... staff in the front was friendly.... something that is hard to come by nowadays.... my son and I felt very comfortable, everything was explained prices were given, and prices are reasonable... they took good care of my son, they took all precautions and made him feel very comfortable looking forward to continuing care here Will definitely be recommending family and friends here read more

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I've always had an amazing experience here. The staff is amazing and always takes care of me. Ethan was very helpful in making my appointments at the same time as my brothers. read more

Best dentist ever no cap. Been coming here for a couple years now. They took care of my smile. It's always nice to come in here. Nothing but results. Staff is real nice and they treat you with care, especially Ethan in the front desk. He's hella kind and very helpful. Any questions make sure you ask him. Other than that I recommend this dental office to anyone who wants a good looking smile (; they will get you right from the start. Now I got a great smile thanks to them!!!! read more

Dr. Por the ortho doctor is very very unprofessional. I've seen him at there other office in chino ( which sucks) for about a year till I switched over to the West Covina location and saw another doctor for 3 months to going back to seeing him again and he acted like he had never met me saying "nice to meet you". He's very dry and doesn't keep you aware of things . You have to ask questions In order to know things. I questioned his work at my last visit and he told me if I didn't like it I could go see another doctor. My teeth shifted within 3 months after removing my braces . Which he then told me I needed braces / Invisalign AGAIN ! Would not recommend seeing him I would go to the other doctor that is there on Saturday's . HE IS AMAZING and has a wayyyyyy better attitude! read more

I'll update you guys, but I called ahead to ask if they were "in network" with my insurance and they said yes. They know exactly what that means. Now they are charging me for things my insurance covers 100%. And they can't even explain to me why they are charging me. I'm waiting for a call from their "supervisor" who knows what's going on....but this is crap. read more

A friend of mine had the worst experience with them. She had to get work done to correct the mistakes from this office.

They're very unorganized. My daughter got braces here and every time we've come in for appointments there's ALWAYS an issue where they don't have us for the time they booked (I have texts that saved us) or the times that do show they don't see her until a whole hour after her appointment time because they triple book patients. Something needs to be fixed in the admin part. They were even charging my card even though we paid for her braces in full. The front lady's response was oh sorry we forgot to remove your card from the monthly payments? If they made changes in the office part then this office would be a great! read more

This place is a scam... consider all your options before coming here. My child was given ptsd at this place while in treatment for braces. The orthodontist cursed at her in Spanish thinking my we didn't understand Spanish;gaslighting her after. We stopped treatment. We came back a year after because we were told the previous ortho was no longer there; however we had to pay again and this time all out of pocket. Their billing department is a mess. There is a lot persuasive behavior to get one to sign a contract without allowing patient to review documents. Services are subpar. Do your research please ! This place is horrible. read more

I was very impressed with the Professionalism and good work , Hands down best dentist in the SGV

My sister recommended this place to me for my second round of braces since they have a good price and I'm so happy I listened to her. I've never had an issue with waiting a long time or scheduling my appointments around my work schedule. I got my braces off today and the whole process was very easy compared to my last dentist. They make me feel very comfortable. The girls are so nice and they feel like my family now. read more

Ethan & Erica helped out and made it easy and quick . Dr was really good as well . Thank you !

Paid $2,000 cash for a root canal & crown that chipped within 2 weeks. They are charging so much for low quality work. When I was getting the root canal, my boyfriend said the amount of blood he saw was insane. They wouldn't provide any compensation or take any responsibility & wanted me to pay 700-800 more for a new crown. Interesting how many of these 5 star reviews are people with only this place reviewed.. read more

Our visit to West Covina Dental & Orthondontics was such a pleasure from the minute we walked in and were greeted by Ethan who was so friendly and quickly checked us in. Our check ups were successful, the staff was kind and helped us feel comfortable, explained everything throughly and made sure our questions were answered. I'm very happy with their service and will definitely be returning for regular treatment. Thank you so much for your wonderful customer service! read more

They made me feel real comfortable. Very informative and got my attention to the what I need to get done. I will be recommending my son over. They got themselves a new patient. Thank you to Yancheng. A very sweet woman, Dr Chan who delivered all the information. Made it very clear to me. I love it here. Thank you to all. read more

Sonia and dr liu and assistant Sonia did a fabulous job. I definitely would recommend it to family, children. Everyone was so nice there.

One star only because some of the staff was nice Came here for filling ended up worst off at the end, the last dentist who try to fix my teeth was aggressive and used the whole "you need a crown " more like a money grab. Now I'm Left with a tooth worst off. read more

Great dental office. The staff is awesome. Definitely recommend. We came here after a not so great experience at another local office and our experience here has been nothing short of great! For Ortho, There is some wait times even with appointments but it's expected since they are only here a couple days a month so I just plan accordingly. read more

I have been bringing my 12 year old her for about 1year. He always feels safe and welcome and I thought he was going to be scared and apprehensive. Now I'm bringing my mother in law. You won't be disappointed with the friendly service you receive at west Covina dental and orthodontics. Thanks guys. read more

Unorganized billing department they are quick to charge for missed appointment but I'm still waiting on credit for overcharge from 2 months ago. Expect a long wait time even with appointment. read more

It's been one week without my braces. I got them off June 5th 2023 5 days ago. A lot of food get stuck in my teeth. Last year I had my tooth extracted and I have a gap between the orthodontist did not close it up. I remember him telling me why did that orthodontist extract your tooth and said she made a mistake. Over the period time my gap should have been closed up. I am disappointed in the treatment and being so unprofessional. I remember the orthodontist he is tall with glasses he told the dental assistant this is early de banding. No it was not an early de banding we came to time and date when my brace were suppose to be done it shows on picture below. So unsatisfied with the treatment. Also when I'm in the front making an appointment. You can see the orthodontist sitting down just on his phone all the time yea like I said very unprofessional. read more

Elite Smiles - Cosmetic Dentists Near Me - West Covina, California

The office delayed my appointment by two hours the day of the appointment. I scheduled it when they opened because I still had work on Friday. I'm assuming the delay had something to do with their front glass breaking, but they never explained the cause of the delay when I asked. I scheduled an appointment to get a dentist to look at my cracked tooth, determine if it can be saved or removed. After being seen by the dentist, I attempted to schedule a removal appointment as recommended by the dentist, but the staff kept pushing me to wait. After an hour in their waiting room, i asked if they could call me to schedule. Guess who never called? The staff here do not respect their clients. read more

I only gave one star only because I had to! I don't know if it's a scheduling issue or what, but I honestly don't see the point of making an appointment! I always get here at least 10-15min prior to my scheduled time, and they still make me wait an hour plus before actually getting called in from my appointment time! I understand they get backed up on "occasion" but EVERY visit is the same! I truly feel it's a lack of respect for my time. I'm just going to take my business else where! read more

My Dentist is better than yours. Dr. Hensel Montilla is the best!! I had two small cavities and he was able to remove them with no anesthesia I would definitely switch Medical Fields just to work with him. We talked like we knew each other for years. I can't believe I'm saying this, but can't wait to get more dental work from him. Thank you for the goodie's for my kiddos. read more

Elite Smiles - Dr. Hensel Montilla - Cosmetic Dentists Near Me - West Covina, California

came for my wisdom teeth removal in January and February 2023. I don't know his name he is blonde with fair skin, & bilingual. I was told this person was the only surgeon available for wisdom teeth removal's at the time. The surgeon here was so RUDE, he tries to make you spend unnecessary money & he gave me so much ANXIETY! My first question for him was simply asking "can you explain how the surgery is performed?" He began explaining the steps which included inserting bone graph and this that and the fourth. When he was done explaining I asked if the bone graphing he mentioned was insurance covered ? (I have medi-cal). He said No. This cost is separate so I began asking about pricing.. (which was too expensive and TRUST ME you don't need it.) The first red flag to me, was him inserting bone graphing as a part of the procedure, AS IF it is a normal step that's apart of wisdom teeth removal surgery . He tried to sneakily slip that step into the explanation of surgery, and I think that if I would not have asked him if my insurance covers it, he would have just had me sign and initial the usual paperwork and charged me for it at the very end when I leave and i wouldve been surprised with a bill.. so if you are not one to read paperwork, and he does this to you, you would be unknowingly, approving the costly bone graphing. Im also only 23 years old and I look very young so It felt like he tried to take advantage of my age when it came to trying to slip in the extra cost into my procedure. most young people do not read what they are signing and will just initial paperwork at doctors offices without knowing what they're approving to be performed. I feel this is why he tried to sneak in an extra step without making sure I was aware of the cost!!!! second thing, when I denied the bone graphing, he asked me why, in a very stern voice so I said, I feel it is not necessary. He asked me "Why" again, and I repeated myself. So He then began going over all of the risks in a very condescending manner. He began speaking to me as if I was just plain stupid for not spend the extra money$$$$$$$$$ for bone graphing Trying to make me Feel like this step was necessary for a successful surgery. after he was done explaining all the risks, he asked me if I still wanted to go ahead without doing the graphing and I agreed, he tried to scare me before beginning surgery by asking me if I was OK with loosing all sensations of feeling in my mouth, etc. I could tell he was upset I chose not to spend the extra money once he felt he couldnt make another sale.$$$ third, he did not make me feel comfortable by any means. because he gave me anxiety, My hands couldn't stop shaking and I couldn't stop crying the entire time from signing all the paperwork (which I could hardly do because my hands were literally that shakey) to the actual surgery being done.The assisting nurse asked if I was ok as she could see all the tears falling down my face during the surgery. And no I'm not over exaggerating. I wasnt hysterical by any means but I was very shakey with very visible tears rolling down my face the entire time. Terrible place, will not be returning. read more

Came here for a consult for braces for my teenage daughter. Everyone is very friendly, very attentive, very clean and wait time is not long. They are very thorough and explaining everything. Close to home and very affordable for braces. Will continue to bring her here. read more

Been waiting for 2 hours to be seen, prices are crazy, some staff is rude, never coming back again

Shout out Aaliyah ! Thank you for making my visit one of the best experiences I've had at the dentist . I highly recommend coming here .