Very disappointing experience with my Tesla Model Y. I specifically brought the vehicle in for a…read morecontrol arm noise coming from the driver side and clearly explained that upon arrival. The shop diagnosed and recommended replacement of both the driver and passenger lower control arms. I ultimately approved repair of only the side making noise for approximately $697 (versus the $1,394 they recommended for both sides). What bothered me most was that after the repair was completed, the technician test drove the vehicle, yet nobody informed me before making payment that the exact same noise was still present. I personally discovered it myself within less than 10 feet of driving out of the shop and immediately returned. The lack of communication regarding the unresolved issue felt very misleading and frustrating. Instead of taking ownership of the failed diagnosis or communication issue, the owner Elvis became defensive and stated the reason the noise remained was because I was "too cheap" to do all the work (both side, $1,397). He also suggested I should have replaced the upper control arm as well, despite the fact that they never diagnosed or recommended prior to the repair. I ultimately took the vehicle to the Tesla dealership, where the upper control arm issue was addressed at a significantly lower cost. While the lower control arms may have shown signs of wear, replacing worn parts that are not actually causing the customer's complaint makes little sense from a diagnostic standpoint. Based on my experience, the process felt more like guesswork than properly isolating the actual issue. Customer service was ultimately arrogant and unprofessional. Based on my experience, I would be very cautious bringing a Tesla here.

If I could give more than 5 stars, I would. KCC Auto and Elvis are the gold standard of what an…read moreauto shop should be--honest, knowledgeable, detail-oriented, and deeply experienced, especially with luxury brands like Porsche. After being let down time and time again by the dealership, I finally found a team I can trust. Elvis didn't just save me a huge amount of money--he saved me the typical headaches that come with Porsche service. I even stayed nearby for three days while they worked on my $100K vehicle because I knew it was in the right hands. This shop is a rare find. If you care about quality, professionalism, and people who truly know what they're doing, KCC Auto is it.

I got control arms changed on my newer Acura MDX 2023 from this shop and I was hearing the same…read morenoises still. Went back after 2 days and waited 3 hours for them to look at the car and then I asked how much longer until somebody can look at it and the owner had the audacity to tell me "the mechanics already went home for the day". Never going back here again I don't recommend to take your car here ever customer beware!

I'm going to start off with the good. Niazi is a good person who took responsibility of a dent on…read moremy car. I dropped off my new car to get a nail taken out, and ended up with a dent on my passenger side. While I was putting my book bag in the passenger side, I noticed a pretty large crease going horizontally. Niazi insisted that he didn't know what happened, but that he would take responsibility since it happened at his shop. The bad: he sent me to his nephew's body shop for repairs, that lead to other damages, but I'll leave it for that shop's review. His nephew, like him, was really nice. But again, nice doesn't make up for damages. The bottom line: a dent shouldn't have been made for a simple nail removal and patch job.

Quality work, honest estimates. Have had three separate vehicles in for all different reasons…read more Would happily refer them to any friends and family

I've come here for years. I know nothing, nothing, about cars. But I will tell you this, this…read moreplace is honest. How do I know? Because he wont do any unnecessary work. Once after getting a quote on an unusual fix, Al (that's the owner) says, he says I can save a few hundred dollars by going to a guy he knows in Addison that has a machine to fabricate the parts I need. In other words, he could have whacked me for the work, but he saved me money instead. Isn't that contrary to what most businesses do? Save you money by sending you elsewhere? He's like Santa from Miracle on 34th street. Yes it's a smaller shop so it might take a little longer. But I've never had any "surprises" come up. They seem to know their stuff. The work is always as promised. Al is a very nice guy. This place is certainly worth a try.

Great customer service. Great communication. I bring all of my vehicles (6) here without hesitationread more

Some of my friends had vehicles worked on here and referred me so I called for some help with my…read morevehicle and even though they couldn't work on it the guy took 5 minutes of his time to tell me about other ways to find people that could help me out. Highly recommend very friendly and very helpful

They were so efficient to get me in, and diagnose fix the problem before I was due to start work…read more Wonderful. Excellent kindness and service !!!

My family has trusted Frankie and Johnnie's for over 10 years with all of our auto service needs…read more Frankie and his team are polite, courteous, and knowledgeable. They turn around a service request quickly and always charge fair prices for parts and labor. I trust their advice and have never paid for something that wasn't absolutely needed to be repaired. We recently needed a new alternator installed and had our car towed to the shop. They assessed it within an hour, provided an accurate estimate on cost and timing before proceeding with the repair. We had our car back within 24 hours and are very happy with the work. I would recommend Frankie and Johnnie's to anyone looking for a trusted auto service partner.

Addison Auto Body in Addison is the best body shop around. They are professional, courteous, and…read morevery knowledgeable. They really care about their customers and their needs in term of when they can expect car back. Mario, the co-owner, is a pleasure to deal with. They are highly recommended!!!

I recently took my 2019 BMW X5 to the dealership because the automatic headlights and windshield…read morewipers had stopped working. After diagnosing the issue, they told me that a piece of weatherstripping around the sunroof had come loose, allowing water to leak into the car. The moisture had begun corroding the wiring connection for the rear passenger light. Whenever that light flickered or went out, it caused a chain reaction that affected other features, including the auto wipers. The dealership's proposed solution was extreme: they recommended replacing the wiring harness and light assembly, installing new weatherstripping, and even putting in a brand-new headliner. Their estimate? Just over $6,000 before tax. Thankfully, I decided to get a second opinion and brought my SUV to Addison Body Shop and Glass. The owner, Mike, took a careful look and immediately reassured me that most of the dealership's recommendations were unnecessary. Instead of replacing parts, he reattached the weatherstripping, cleaned the light and its connections, and carefully treated the minor water stains on the headliner. By the time he was finished, everything was working perfectly--and the headliner looks spotless. The difference in cost was night and day. Addison charged me only a fraction of the dealership's quote, and the work was completed quickly and professionally. Mike was upfront, honest, and clearly more interested in fixing the actual problem than in padding the bill with unnecessary replacements. I left feeling relieved and extremely grateful. Addison Body Shop and Glass saved me thousands of dollars, restored my SUV to perfect condition, and proved that there are still shops out there that value honesty and quality workmanship. I wouldn't hesitate to recommend them to anyone.

Daryl and Dane deliver as promised. They are kind and respectful to all. They listen as well as…read moreexplain what your vehicle needs. Their pricing is fair and they use quality parts! I will continue to bring my vehicle to them when it needs service and my family is bringing their vehicles to J & R Auto as well. Thank you both for the exceptional service!

I've been here a couple of times for some unscheduled repairs. Once for a very dead battery and…read moreanother when an axle on my car broke. They're so helpful and were great about squeezing me in. The staff is kind, eager to help, and they get the work done in a timely manner.

A&A is my go to mechanic. They are friendly, considerate, and fair with their pricing. I feel like…read morethey have my back when I go there for services. I also recommend them to anyone who asks!!! A&A is A+

This place is a joke!!! I had an issue with my car taking a while to crank and they told me they…read morethink it's the air bag module. I've talked to some mechanics after and they said that has nothing to do with it not starting. I had another code for camshaft and crankshaft sensor. They said it was going to be 1300, they're charging dealership prices.