ELITE ROOTER ARE SCAMMERS!! DO NOT USE! If you're a neighbor in Falcon or Colorado Springs considering Elite Rooter for a sewer line or driveway job, please read this before you sign anything. I wish someone had warned me.
My sewer line collapsed in July. Elite Rooter came out fast and I appreciated that at first - they dug a 12-foot hole in my front yard, ripped out a 4x8 section of my driveway to reach the pipe, and got it fixed. Big job, big bill, but I expected that going in.
Here's where it went wrong. Their crew told me they'd need to hydro-jet the line to clear it before they could scope it. They brought the jetting equipment out, hooked nothing up, ran a camera scope instead, saw the pipe had already collapsed, and put the jetting equipment right back in the truck. I know this because I have timestamped home security video of the entire thing - equipment in, equipment out, roughly 50 minutes, never used. My final bill included a $1,289 charge for that "hydro-jetting service."
Then, days after the main repair was done, their crew cut out a SECOND section of my driveway - on their own, with no phone call, no estimate, nothing. I only found out because I happened to check my own camera footage and saw my driveway had gotten smaller. Four days after that, I got a phone call telling me - not asking me - that I owed an extra $2,000 for it. And the concrete they poured back? Measurably thinner than the original slab (about 2 1/2" vs 4" right next to it), poured in the afternoon right before a rainstorm rolled in. It looks exactly like what it is: rushed.
I disputed both charges through the Better Business Bureau. Elite Rooter denied everything, then - and this is the part that really got me - their corporate office submitted a document to BBB claiming I had personally signed an authorization for the $2,000 charge back on July 31st. I don't sign things I don't remember signing, so I checked the actual PDF file myself. Turns out every PDF has hidden metadata showing exactly when it was created - and this "signed" document was created on August 25th, the day before they submitted it, almost a full month after the date printed on the page. It also referenced a different invoice number than my actual bill. I filed a police report and notified the Colorado Attorney General's office about it.
And after all of that - the video proof, the metadata proof, the paper trail - I still ended up paying the $2,000, because a lawyer would have cost more than the charge itself to fight it properly. That's the part that stings the most. They knew the math worked in their favor.
I'm not posting this to be dramatic. I'm posting it because a neighbor's warning is worth something. If you use this company: get every single estimate in writing BEFORE any work starts, don't let anyone touch anything extra without a signed number in hand first, and if anyone ever hands you a "signed" document you don't remember signing, don't just take their word for it. read more
