We used Elite Limousine for our wedding on September 23 2017. Our wedding day was one of the hotter days of the year reaching a high of 41.
Once our limo showed up he informed my two photographers that the air conditioning was not working in the limo he also informed my entire wedding party. I was told in an email from Elite Limousine that on hotter days it is hard to cool down a limo with that many people in it. So how is it that the limo when it left Elite limousine with the air condition working which I was informed it was by Elite Limousine in an email that the limo drove from Elite limousine to our Ceremony which is 1 hour and 10 minutes away with absolutely none one in it, it should have been cool right? No the limo showed up windows down and us being informed it wasn't working. We should have been informed beforehand that the air conditioner was not working properly or given the option of a different limo and they had our day of contact to call and inform us about this issue. Our driver then told us that this is not the first time this has happened and he would not be driving this unit until it was fixed properly.
We had 12 people in our wedding party and a child, we rented the 14 passenger limo. At our photo location our wedding party had to sit out in the hot weather as we were counting on the limo with air so the wedding party could get out of the direct sunlight and be somewhere a little cooler. However the limo was hotter inside then it was outside we are thankful our location has some shade. I was informed in an email from Elite Limousine that if the vehicle is idling it is hard to cool down the vehicle, there was no cold air even blowing actually there was no air even blowing out of the vents at all. One of our bridesmaids even got heat stroke I am not saying the limo is the only reason she did but it sure did play a part in it. My husband and I had a night photoshoot after our dinner, we had our driver drive us to the location which was 2 minutes down the road. After our photoshoot we went to get into the limo and the driver informed us he was going to charge us for another hour that was at 8:22. The driver started arguing with my husband and I. So now we are standing on the side of the road on our wedding day arguing with the driver because we had the limo rented until 8:30 and he told us we only had it rented until 7:30. In the email Elite Limousine informs me that the driver misread his paper in that case he's not the only one that read the paper wrong because the driver told us that his manager called and was wondering where he was as he was only booked until 7:30pm. I paid $1800 for 5 hours, the package came with 4 hours and I paid for an extra hour. So now we are at our photoshoot and our limo driver would not drive us back to our location which we googled mapped is two minutes away thank god we had someone else to drive us back. If he didn't stand on the side of the road arguing with us about the time we had him booked for he would have had us dropped off and gone before 8:30. Our service we received that day was unacceptable.
Monday after our wedding I called Elite Limousine to discuss this matter and I was told management would follow up with me. I received an email, I was told management would follow up with me however they never did, Saturday I send an email just saying I am following up as I have not heard anything, and I received another email from the same person management never followed up with me they even had my phone number and email to contact me.
So not only in the first email did they mention that the driver could have not have the main panel on properly and then in the second email that the pipes can freezes up. Never once was there even air blowing out of the vents.
As for the time we booked I basically was told I got what I paid for. I did not pay to have your driver to stand on the side of the road and argue with us on our Wedding day! I am extremely disappointed in the service! read more