Customer service did not have to be this good. I've been…read morehere a few times and don't get me wrong, when you need shoes and there's a lot of people. Good luck. That said, came to this location yesterday looking for a compression shirt. It didn't work out, so I came back today to find an alternative and exchange the old one. Everyone yesterday and today were super nice and accommodating. The alternative the worker help me find, was better for my use case and more affordable. It didn't work with the rest of my outfit, so we returned back this morning to find an alternative

4 people behind the counter, had to beg to be acknowledged…read more Rang up with atrocious customer service. I'd rather shop online than have to deal with this level of hassle.

This review is a little overdue, but I wanted to give a huge shoutout to the incredible staff at…read moreREI! Their customer service continues to be second to none. A special thanks to David and Will for taking such great care of my bike. They performed a complete tune-up, installed a pair of brand-new Panaracer GravelKing tires, and replaced my pedals. I dropped my bike off in the morning, and it was ready by the end of the day. It rode like new, and I couldn't have been happier with the quality of their work. I've always been a big fan of REI because they genuinely provide personalized service, especially for us cyclists and outdoor enthusiasts. This location is an excellent example of what makes REI so special. Over the years, I've purchased much of my hiking and camping gear here, including one of my favorite Trailmade sleeping bags, which has accompanied me on many adventures. I also appreciate REI's quality Co-op branded products, reasonable prices, and the fantastic sales they offer throughout the year. If you're looking for knowledgeable staff, outstanding bike service, and quality outdoor gear, I highly recommend this REI location. Cheers!

I like my local REI, but the floor service is lacking. Half of the time, I feel like I'm…read moreinterrupting something when trying to get attention and ask a question. However, the support on the register is always amazing. They are friendly, humorous and try to help even when they don't have the answer. Also, I was really disappointed that they don't carry any water craft, nor was the person I was speaking to this evening willing to help or ask if anyone in the store could make suggestions... essentially, because it won't result in a sale for them. They should be experts in most things outdoors; and be able to provide some suggestions for ordering from their website.

I went to the Dublin Big 5 yesterday and today and probably had the greatest retail experience…read moreever. Yesterday, I visited the Dublin Big 5 with the intent to buy some ammo for a weekend get together with the boys. When I walked in, I was greeted immediately and then I proceeded to walk over to the firearms section. Haylee was the person who helped me pick out my ammo and I was impressed of her knowledge of the variety of ammo. Anyway, when it came to running my background check, I ended up being rejected. This is the first time that it's ever happened to me so Haylee was kind enough to walk me through that process and gave me the necessary paperwork to get it fixed. With the help of her resources and expertise, I was able to sort it out the next morning (today.) Now that I had the background check situated, I made it back to Big 5 in hopes that I get approved and actually buy ammo. When I arrive, Haylee was already at that counter and was ready to help. She remembered my situation and the ammo that I was interested in which I thought was impressive. When my background cleared, she was very cheerful. With her help, I was able to buy my ammo. Overall, I think that her customer service is the gold standard on how to treat customers. This encounter has made this specific Big 5 my official go-to place for all of my sporting goods needs.

Their "clearance" sale, is not for much of the store. Just old stock. Might as well just go to…read moreDicks.

I purchased my first home defense pistol (SD9VE) here back in early 2020, and the service and…read moreknowledge at the time were excellent. Even during the height of COVID when lines were long and demand was high, the staff stayed professional and helpful. I recently came back to use their range and had a great experience. Plenty of parking and the entrance is on the side of the store. It was relaxed, well run, and exactly what you want from a range. I was able to zero one of my newer firearms/optics, and just enjoy the process without feeling rushed.

Hurry on down! They have sold at least 85% of the store. There are some nice hand guns for sale but…read morethe accessories to go with it our slim. Looks like they had a good run while they were up and face fronting. If I lived in this location it would be different. Tons of rifles for sale while still in stock.

Me and my friends came in to get snowboarding gear. A sales associate named Jeremy helped us and he…read morewas so great. He was so kind and knowledgeable about everything there. He gave us great recommendations and made sure we all got the best deal possible for what we got. We got everything at such a great price point and could not be happier. Thank you Jeremy and the Sports Basement team.

I'm updating my previous review because Abraham Baiza went above and beyond to make things right…read more During my first two stringing experiences, I unfortunately ran into quality issues, including one racquet that was missing a string. It was definitely frustrating, but Abraham took my concerns seriously from the beginning. He personally reached out, apologized, offered to restring my racquet free of charge, and even provided a gift card for the inconvenience. What impressed me the most was that he didn't just fix my racquet--he worked to improve the process. When I picked it up today, I noticed they now attach a label showing the string type, tension, date, and stringer. That tells me they're focused on preventing mistakes in the future, not just fixing one complaint. Every business can make mistakes, but not every manager takes ownership the way Abraham did. His professionalism, communication, and commitment to improving the customer experience earned my trust back. Thank you, Abraham, and the Sports Basement team. I'll definitely be back for future stringing and would recommend them to other tennis players.

WARNING! WARNING! WARNING!…read more This was my experience with 360Fitness. My family and I purchased a commercial CA Fitness Treadmill for over $8K. An expensive machine but Tony and Geisha said it was a great machine. Also, I figured it would be worth the cost if the entertainment features (use of various apps) worked on the machine and would last several years. The first attempt of delivery the guys set up the machine and when we tested it simple things didn't work, Bluetooth couldn't be connected, the apps didn't work, also it was banged up. I expect an $8K machine to work effortlessly and to work flawlessly. We end up calling the sales rep telling Tony the issues. We found out from Tony, they tried to deliver a FLOOR MODEL not a brand new treadmill. They take the treadmill back and say they're ordering more but would let us use the broken treadmill as a loaner. (The treadmill itself worked but none of the entertainment features worked!) While waiting for the machine Tony leaves and we're stuck dealing with Geisha. Any time we called about the machine, she would over talk us or try to minimize our concerns about paying for a $8K machine. We had several months of little to no communication and were told the treadmill was on its way. Those delivery dates continued to pass. I ended up filing a claim because I was making payments on a product that I never received. Almost 4 months later the new machines come in and we're asked to test the treadmill at the store with the tech. The tech shows us how the machine works and as he's going over the apps like Netflix, Spotify, YouTube, etc the machine freezers. The machine and its issues was above the techs skill level. I found out through research that CA Fitness just has a UPS address. I believe someone close to this company owns the CA Fitness brand and the product comes from China. I believe they purposely tried to sell us the most expensive subpar machine possible. They thought we'd never check the features and they could get over on us. We never heard from upper management about our experience. What they're doing is truely criminal and unprofessional. It took awhile but I believe I only got a refund because I filed a claim with the financing company. If I didn't file the claim, I believe I'd be stuck with a piece of junk. I will NEVER shop here again and I advise you to do the same. Avoid, Avoid, Avoid!

Great selection of sports equipment. Great sales person,…read moreknowledgeable and kind. Fantastic delivery and setup. Very kind and friendly as well as On-Time.

They were super helpful and found a Fusion jersey in the back for me when my son lost one color…read more They were very friendly and overall it was a good experience.

The "any 3 soccer jerseys for 100" is unbeatable! In fact, the sale is going on right...now!read more

I had a great experience coming in on 7/25/26 for my first FSC test and first firearm purchase…read more Paul helped me throughout the entire process and made everything easy and stress-free. He was incredibly knowledgeable, answered all of my questions, and gave me a lot of helpful advice that I really appreciated. Overall, it was a great, laid-back experience. The staff was welcoming, and I never felt rushed. I'll definitely be coming back and highly recommend them to anyone looking to purchase or take the FSC test.

Great, old school friendly place. They were laid back but helpful, have a great selection and fair…read moreprices. Highly recommended!

Last week, I ordered a few crab nets directly from Promar but accidentally picked the wrong ones…read more When I checked on returning them, I found out shipping would cost over $100 because of their size. So I started searching for local dealers and came across Castro Valley Sportsmen's Center. When I called, the woman who answered was incredibly kind. She told me she'd be happy to exchange my nets for the correct ones as long as they were new. Fast forward to today, my order finally arrived, and when I called her back, she immediately remembered me. I drove to the shop right away, and she welcomed me with a big smile. She knew exactly who I was and, without hesitation, exchanged my nets. Because of her kindness, I ended up buying a couple more nets while I was there. She even went to the back and brought out a few hard-to-find items she thought I might like. What a thoughtful touch! She knew exactly who I was and, without hesitation, exchanged my nets. Overall, I'm beyond impressed with the owner's generosity and genuine customer service. From now on, this will be my go-to spot for all my fishing and crabbing gear. Highly recommend!

Definitely a Diamond in the rough. Both Husband and Wife Team have amazing customer service and…read moreit's only topped by the selection of Fishing Equipment they have. This is your one stop shop, If you're looking for looking terminal tackle, upgrading your current equipment or just Bait, this has to be your Go To Spot !!

Golf Mart is a fantastic place for golfers of any skill level. The staff is extremely knowledgeable…read moreand genuinely helpful--they take the time to ask the right questions, listen to what you're looking for, and make thoughtful recommendations without any pressure. Whether it's clubs, grips, or accessories, they clearly know their stuff and are happy to share that knowledge. What really stood out was how patient and approachable everyone was. You never feel rushed, and they're focused on helping you find what actually works for your game. Great customer service and a welcoming atmosphere--this is my go-to spot for golf gear. Highly recommend.

We came in needing to do a trade in. Automatically was greeted by probably the entire staff! We got…read morethe price for the trade in and went to go look at new clubs. Eric was super helpful, knowledgeable and cool to talk to! He helped my bf get fitted for new clubs and even almost convincing me to get a set for myself. He helped my bf fixed some minor issues with his swing and ball placement and I think really helped him up his game a bit. It was a great experience & we'll probably be back to get my clubs when I'm ready! Thanks Eric!!