Review #1,035 Posted on 4.21.26…read more I came to grab a quick item on a whim as I was in the same parking lot on Tuesday the 21st. My wife had been asking me for a Fri fit visor as we couldn't find her other one. I must say I was given exceptional customer service from Hali. When I asked her where something was, she pointed me in that direction, but when I showed her the item on the web, she looked it up and noticed it was in the back, then went and grabbed it for me. She for sure helped me out and made my experience a good one. This Dick's is in same parking lot as Target right off 580 freeway in Dublin off Fallon Road.

There was no customer service at all…read more I used the kiosk to request a shoe try-on, but after waiting more than 15 minutes, nothing happened and there was no update at all. I eventually had to ask an employee directly to scan it again and bring the shoes out. Honestly, if the kiosk system does not work properly, I do not understand why it is there in the first place. It only made the experience more frustrating and time-consuming for customers. Please either improve the system or remove it altogether.

Parking was quick and easy when I visited on a Friday afternoon to pick up an emergency whistle…read morethat I could clip onto my key ring. I was offered assistance almost instantly after stepping inside. The worker on the floor helped me find what I was looking for and even told me about the differences between two similar products. In fact, a couple different employees checked on me as I browsed the aisles of hiking-related items and camping gear in the store before making my purchase, which I appreciated. However, service at the front counter was a bit slow. I observed the sole employee at the register as she prompted excessive conversation with individuals without regard for other customers waiting in line. This included reciting words to convince customers to join the REI membership for rewards... nope, not when you just added extra unnecessary wait time to my visit while I stood in the purchase line. Besides, the staff on the floor already tried to promote this to me, and I wasn't interested. Eventually another register opened, but at that point I was already leaving. In the end I got what I needed without any complications, and that's what matters most.

I'm pretty sure this is the worst REI location in the Bay Area but it's the closest one to home so…read moreI keep giving it a try - and always regret it. Once again the checkout line backed up to the door until finally a second employee showed up to do her job at the register. I assume she was taking laps around the store and finally reached 10,000 steps? Anyway, the employees here seem to hide and they tend to be rude and act bothered if you interrupt their hiding and ask for help. You cannot find them at the register, on the floor, or in the dressing room. Very poorly managed store. Today's experience reminded me that I just have to deal with the drive to the Berkeley store or find another that is properly staffed with helpful employees. Two stars because it's a reasonably well-stocked store, I never have trouble parking, and the location is convenient even if the customer service is not.

Their "clearance" sale, is not for much of the store. Just old stock. Might as well just go to…read moreDicks.

I stopped by this store last night. I wanted to purchased a wrist watch that was on sale for eTeam…read moremembers. I forgot my coupon, so the sales associate Montrell told me if I return the item in 24 hrs, I could get a price adjustment. So today, I went back to the store. I also wanted to look at some full-zip sweatshirts, unfortunately they were low on small sizes. Chris asked if I needed help and he mentioned a shipment would be coming in later this week. I also asked him about basketballs since I know nothing. He explained the various types and brands. With his help, I purchased my very first basketball, the Spalding TF. I liked the tacky feel of the surface. At the counter, Jenny helped me. She's helped me before and she made things very simple. She made the price adjustment and applied it to the basketball. Quick and easy. I've shopped at this store for many years. The employees are always friendly, the sales associates always greet me when I enter the store, and they always ask if I need help with anything. Thanks to Montrell, Chris and Jenny, they made my shopping experience a great one. If you aren't an eTeam member, I'd sign-up.

I purchased my first home defense pistol (SD9VE) here back in early 2020, and the service and…read moreknowledge at the time were excellent. Even during the height of COVID when lines were long and demand was high, the staff stayed professional and helpful. I recently came back to use their range and had a great experience. Plenty of parking and the entrance is on the side of the store. It was relaxed, well run, and exactly what you want from a range. I was able to zero one of my newer firearms/optics, and just enjoy the process without feeling rushed.

Hurry on down! They have sold at least 85% of the store. There are some nice hand guns for sale but…read morethe accessories to go with it our slim. Looks like they had a good run while they were up and face fronting. If I lived in this location it would be different. Tons of rifles for sale while still in stock.

Came by to pick up seasonal rental skis. Staff were helpful, patient, and helped ensure we had the…read moreperfect size and settings for our kids. Their rental area is easy to navigate and items are neatly placed where staff can locate your size to get you fitted.

My favorite Sports Basement. I can always rely on the fantastic sales associates here to help me…read morefind gifts that are different, new or just right, especially for my workout fanatic husband that seems to have everything. After staring at a sea of workout tops, the associate named Puma recommended the perfect new top from ON. He had a wealth of knowledge of brands, price points and fit. Also he was so friendly and helpful. Another male associate in the equipment section was also incredibly helpful and kind to my predicament of what to get for a gift. He pointed me to a new Yeti shaker and individual packs of creation from a newer vendor to stuff it with. Always nice to walk into a store knowing the employees are always ready to help!

WARNING! WARNING! WARNING!…read more This was my experience with 360Fitness. My family and I purchased a commercial CA Fitness Treadmill for over $8K. An expensive machine but Tony and Geisha said it was a great machine. Also, I figured it would be worth the cost if the entertainment features (use of various apps) worked on the machine and would last several years. The first attempt of delivery the guys set up the machine and when we tested it simple things didn't work, Bluetooth couldn't be connected, the apps didn't work, also it was banged up. I expect an $8K machine to work effortlessly and to work flawlessly. We end up calling the sales rep telling Tony the issues. We found out from Tony, they tried to deliver a FLOOR MODEL not a brand new treadmill. They take the treadmill back and say they're ordering more but would let us use the broken treadmill as a loaner. (The treadmill itself worked but none of the entertainment features worked!) While waiting for the machine Tony leaves and we're stuck dealing with Geisha. Any time we called about the machine, she would over talk us or try to minimize our concerns about paying for a $8K machine. We had several months of little to no communication and were told the treadmill was on its way. Those delivery dates continued to pass. I ended up filing a claim because I was making payments on a product that I never received. Almost 4 months later the new machines come in and we're asked to test the treadmill at the store with the tech. The tech shows us how the machine works and as he's going over the apps like Netflix, Spotify, YouTube, etc the machine freezers. The machine and its issues was above the techs skill level. I found out through research that CA Fitness just has a UPS address. I believe someone close to this company owns the CA Fitness brand and the product comes from China. I believe they purposely tried to sell us the most expensive subpar machine possible. They thought we'd never check the features and they could get over on us. We never heard from upper management about our experience. What they're doing is truely criminal and unprofessional. It took awhile but I believe I only got a refund because I filed a claim with the financing company. If I didn't file the claim, I believe I'd be stuck with a piece of junk. I will NEVER shop here again and I advise you to do the same. Avoid, Avoid, Avoid!

Great selection of sports equipment. Great sales person,…read moreknowledgeable and kind. Fantastic delivery and setup. Very kind and friendly as well as On-Time.

They were super helpful and found a Fusion jersey in the back for me when my son lost one color…read more They were very friendly and overall it was a good experience.

Absolute worse customer service at this place. No calls back or updates on missing orders…read more The league has been disappointed with this Soccer post, players are not getting there orders and the season started 2 months ago. Also, Soccer Post is way over priced and parents are demanding the league go to another Soccer store.

Fantastic customer service. Easy to talk to, extremely knowledgeable, Their new location is WAY…read morenicer than before. Well worth the drive from Castro Valley

Owner and every worker is professional, knowledgeable, helpful, kind and respectful…read more Love the place!

Amazing spot, family owned and top tier customer service. They sold me a set up and I be smashing…read moremy PB's on the crab snares. Great group of folks and very knowledgable.

There was nobody there, do they have limited business hours ?? Yelp posted the business hours and I…read morewent there to check it out & it was closed

Golf Mart is a fantastic place for golfers of any skill level. The staff is extremely knowledgeable…read moreand genuinely helpful--they take the time to ask the right questions, listen to what you're looking for, and make thoughtful recommendations without any pressure. Whether it's clubs, grips, or accessories, they clearly know their stuff and are happy to share that knowledge. What really stood out was how patient and approachable everyone was. You never feel rushed, and they're focused on helping you find what actually works for your game. Great customer service and a welcoming atmosphere--this is my go-to spot for golf gear. Highly recommend.

Very nice sales people and they did a great job re-gripping my golf clubs. I would highly…read morerecommend them