Complaint about rudeness and unprofessionalism
Dear Doctor's…read moreOffice,
Today I underwent the UroCuff procedure, for which I paid my copayment. Before the procedure, I was told that a cuff would be applied, and I expected the procedure to be performed accordingly. I arrived with a full bladder, following all recommendations, but the procedure was done incorrectly, without the cuff, and I was not given any explanation as to what was actually measured. Afterward, I was simply told that the procedure had been completed. I do not understand what procedure this was and what exactly I paid my copayment for.
In addition, your staff member, Masha, behaved rudely and unprofessionally. She addressed me in an overly familiar manner ("on ty"), hung up the phone on me, and even said, "I don't want to talk to YOU!" This is absolutely unacceptable when dealing with a patient. I came for professional medical service, not to your home, dear Masha, and certainly not for familiarity or disrespect.
Unfortunately, the correctness of the procedure is in serious doubt. It was performed without the cuff, without any explanation, and I still do not know what was actually measured. If the cuff was not used, then perhaps it was a different procedure altogether -- in which case the copayment might also be different.
This is absolutely unacceptable in medical practice. I am a patient who came for professional care, not to be humiliated or treated disrespectfully.
Dear Masha, I am not calling you personally; I am calling the doctor's office to receive qualified answers and explanations. What was this procedure that was performed without the cuff? What is its correct name? What exactly did you measure? Why was I charged a copayment for something that was performed incorrectly?
I demand that the management investigate this situation, provide me with clear explanations, and take appropriate measures regarding the rude and unprofessional behavior of your staff member.
This is not just disappointing -- it is deeply disrespectful to me as a patient.
Sincerely,
Vlad
